Cooper Mechanical Inc
About us
Heating and Air Conditioning system replacements and maintenance. Full service Plumbing and showroom. Air Conditioners, Heat Pumps, Boilers, Mini Splits and Geothermal. Since 1975 efficient, professional certified installers. Fully licensed and insured. FREE ESTIMATES! We also do new construction.
Business highlights
Services we offer
Residential & Commercial installation and repair of heating and air conditioning systems including Geothermal. Full service Plumbing installation and repair. Please visit our kitchen & bath showroom!.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 71% | ||
| 13% | ||
| 0% | ||
| 8% | ||
| 8% | 
"[Member Name Removed], We're very disappointed that you feel you had a bad experience. We try to deliver excellent installation and repair services at a reasonable, competitive rate to all our customers. As we've discussed, If you'd like to schedule a meeting to discuss your issue further, we'd be more than happy to meet you at your convenience."
I used Cooper Mechanical for various plumbing and heating services from 2005 to 2012. I paid them at least $50,000 or more, possibly as much as $100,000. They sold to me and installed a shower fixture in my guest house that broke less than a year after installation. It leaked and caused $15,000 of damage to my house.
I discussed this on several occasions with the president, Louis Cooper, but they refused to take any responsibility for the damage and insisted on me recovering what I could from my insurance company. This resulted in months of aggravation and higher premiums, as well as some unpaid deductible.
As both the reseller and installer, they should have resolved the issue with the manufacturer since the part was still under warranty. There was also concern (from another plumbing contractor) that the part may have been installed improperly.
I do not recommend any use Cooper Mechanical because they do not stand behind their product, honor warranties, and can be rude when questioned.
The day after they installed the unit, we went to turn it on and nothing worked. Not the air, not the heat, not even the fan. We called and they came out and told it that they men who installed it from their company wired it the wrong way. And then it worked. A week later we had our ducts cleaned and found out from the duct company that there was a three inch gap in the main return duct work leading to the a/c unit that they just installed. They came out and spent an entire day taking the unit out and then rebuilding it so that it would fill the three inch gap. Then we started using the unit only to find out that there were many leaks around the unit's return sheet metal. They gave me a quote for an additional $600.00 to replace that portion of the duct work that did not leak before they started all of this work.
Furthermore, I called the manager, Jeff, and he would not pick up the phone to speak with me. I then drove to their place of business, and while he saw me from his office, he would not take even a minute to come to speak with me. After talking about my experience to other people in the community, I have heard similar stories.
Now I am forced to go to another vendor and pay for the mistakes that Cooper Mechanical made. Needless to say, I will never use them again and will convey this story to many in the local community.
Thank you.
Licensing
State Contractor License Requirements
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