Long's Water Technology Inc

These are amazing people. We have been their customers for the past 40 years when we moved to Allentown and have always been impressed with their service and professionalism. This Saturday, however, they out-did themselves. I called with an Emergency . Our water heater sprung a leak and was flooding our basement. It was 11 AM and I was hosting a 50th Anniversary Picnic at 2 PM . They were here with a new heater, removed the old one and installed the new one and were out of here by 2:00 !!!!!! Absolutely Amazing. Great Service, Professional Staff and just basically great people.

It went well -quickly installed. Took time to go over settings. been working find since it was installed April 2017

The technician came out during the scheduled time window and was very knowledgeable and courteous. Since we never had a water treatment system before, I asked the technician to explain the equipment we had and what it does. He went through each piece in detail, let us know what we need to do to maintain it, approximately when they were installed, and how long each piece lasts. The technician replaced our UV light and did maintenance on one of the parts of the system. Our water softener was checked and we were told how to properly supply salt to the bath, how often, and what to look for. All in all the appointment took about 35-40 minutes. I would certainly hire them again for any preventative maintenance on our water system.

Would use them again if they weren't so expensive. I recall all the solutions they provided were very expensive.

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I have used Long's in the past for purchasing and installing of a water softener in my own home and I would not hesitate to use them in the future. They are honest, fair, and CLEAN!!! They are a reputable company and are very knowledgable about their products, and the repair team is professional. I can not speak highly enough on their behalf.

The company was very persistent in dealing with the challenges of my well water.
There water conditioner / water softener was not the lowest price but the quality and features are outstanding
I talked with other companies before deciding to go with Longs Water Technology and I glad I did!
I highly recommend this company!

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Scheduled Installation very quickly. Arranged financing in minutes. Installed system in under two hours. Couldnt be happier with product we bought. Hard water was destroying appliances, showers, clothes. So many things in the house is so much easier to clean. Water tastes fantastic.

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As soon as I told them what the problem was they knew right away what needed to be done.  The tech took about 90 minutes to install two air gaps between the discharges for the water softener and acid neutralizer.

This is to provide feedback on the performance of the ECR 3500 water
conditioner as a water softener and sediment and iron filter that Long?s Water
installed in our home and Long's Water's lack of responsiveness to our inquiries.
 When the unit was installed, and during Scott Warrick?s follow-up inspection,
the technician and he both stated that I could remove the whole house water filter
that I had previously installed on the main line.  Since I had recently installed a new filter, I
decided to leave the filter in place to see how well the ECR 3500 filtered the
sediment and iron out of the water. 
After the normal ninety day replacement cycle, I removed the filter and
observed that there was no difference in the amount of sediment and iron collected
before and after having the ECR 3500 installed.   I decided to continue to use the whole house
filter to evaluate whether the filter had just collected sediment and iron that
might have been in the tank prior to the ECR 3500 installation.  To my disappointment, I continue to replace
the filter on a ninety day cycle without any change in the amount of sediment and
iron collected after the ECR 3500 installation.
 I am glad that I had decided to leave the whole house water filter in
place because otherwise this sediment and iron would be in my home?s water
lines, faucets, shower heads, etc.  The ECR 3500 does a nice job softening the water, but does
not remove sediment and iron as advertised or stated by Long's Water's representatives.
The ECR 3500 does not perform as advertised.  I paid for a water conditioner when I could have purchased the cheaper water softner which is the performance I get from the ECR 3500.  
Since installation, I had tried several times to contact Long's Water on via e-mail which was our primary means of communications during the purchase and installation coordination, USPS first class mail, and finally USPS return receipt so that we knew they received the letter.  In each of these attempts, I included photographs of the water filter's sediment build-up.  Unfortunately, we never received a reply to any of our letters.

Ryan came to service our PH neutralizer. We recently bought our house and the unit had not been serviced in over 2 years. Ryan was excellent! He was very professional and explained everything to us in a way that was very easy to understand. He was also very knowledgeable about our system. While he was here I complained to him about our water pressure (our neighbor had told us that it was as good as it was going to get). Ryan tested our holding tank pump switch and pressure gauge and found both to be defective. He had the parts with him and replaced them right then. Our water pressure is now fantastic and I am very happy. I would definitely recommend Long's Water Technology and especially Ryan. I won't hesitate to call them again.

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Went very well. I have recentlty purchased an older home and we are in the process of completely remodeling it.
we had a water treatment system installed by a licensed plumber who was doing other plumbing work for us on the property.
The plumber did a great job of installing the system, but he could not answer specific questions about our water or how often it should be tested, and what maintenance needed to be performed on our system.
Jim from Longs Water Technology came out to our house, he was familiar with all of our equipment, even though his co did not install it.
In 15 minutes he explained all of the system components to me and arranged for us to, be put on a regular maint.  schedule.
I would recommend Jim and Longs Water Tech to anyone with a well or any type of water treatment equipment.
They are the most knowledgeable co I have talked to about the subject since I started my project last year.

Initially we noticed a sulfur smell coming from our well water, after Long's performed water analysis and reviewed three different options. We went with ETF AIV water filtration system. Not only was Long's professional, knowledgeable, and thorough - they helped us chose the best option for our situation. They diagnosed we would be needing a replacement well tank in the future, and we decided to get it taken care of sooner rather than later. The entire week process from initial contact to them finishing today was flawless, and we really appreciate their willingness to accommodate our schedule and needs. A+

I'm so happy to find a local honest service team like Long's. No matter who they send out they all are well trained and up to date on keeping your system running for your families health.

At 8:30a.m. I heard a hissing sound coming from the basement, I opened my basement door and saw the steps were all wet, and it looked like a high pressure sprinkler was on.  I investigated and found a nipple to the well pump was rusted and broke, it was before the shut off valve. I shut the pump off at the circuit breaker and called longs water.

Scott got to my house as soon as he could.  We discussed my options, which were replace the nipple, which eventually I would have to replace the pump, because in all probability was either rusting or was rusted inside. (I did not want another leak, so I got a new pump.)  I had a new pump put in and had the water back on in a matter of him running back to the company getting what he needed, and installing it.  He was extremely professional, and nice.  He answered all my questions.  I thought he was very reasonable.

Arrived as scheduled, installed as planned, explained the system fully. Very happy with the results.

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The technician arrived promptly, and was very proficient.

These folks have done this a few times........tech arrives ......installs the unit......done......in a matter of 2 hours