SERVICE ELECTRIC CABLEVISION

Description of Work: Set me up for internet and cable service.

Description of Work: .

Description of Work: Service Electric Cablevision is my internet and cable provider.

Description of Work: We only had Disservice Electric for their "high-speed" cable internet, not cable TV. The only other options in the town where I live for internet is satellite or your cell-phone provider, can't even get DSL from the phone company. I think SE has a legal monopoly set up with the municipality. Anyway, their customer service department is only open during the day M-F, no nights or weekends. Good luck if you have a problem then. For a tech company they are incredibly backward. To set up service we had to get a service agreement sent to us (at least they could email that), print it out, sign it, and either mail, fax, or drop it off at their office which is over 30 minutes away by interstate. Lucky we had access to a fax machine. When everything got processed the service tech was pleasant enough, but the "high-speed" internet was laughingly slow. I did side-by-side speed tests with my phone and my phone was nearly 10X faster. Service was about 2.9MB/sec. Horrible. Constantly needed to reset the modem as it would just drop out randomly. When we needed to move (only two blocks away) we called two weeks before the end of January. They said they could move the service on the 18th of February. That's over a month from when we called and over two weeks being in the new house with no internet. We said forget it, just cancel our service on the 30th, we'll get satellite or something, the extra cost worth the aggravation. Returned the modem within 7 days as per the service agreement. Then we get a notice that they charged our account for service in February! Called and they said they would send us a refund, still haven't seen it. Then get another notice that we will get charged for March! Called again and they said they saw that we cancelled service and returned the equipment and they will take care of it. Still waiting to see if they kept their word. Ended up getting internet access through Sprint 4G LTE. Much, much faster and dealing with their customer service was a breeze. Service Electric was the first cable company in the US, but the only way they keep any business now is through exclusive franchise agreements in the areas they serve. They have absolutely no incentive to do anything better. i don't know anyone who would actively CHOOSE to do business with this company.

Description of Work: Replaced a modem, checked their feed and, checked the system. | |Overall, they were extremely professional, and bent over backwards to assist us. | |The only complaint is that, the bandwidth is definitely throttled; my DSL was faster. | |The downtime is more than one would expect. Being they monopolize the area, at the moment; there is no competition for them. | | |Thank you

Description of Work: They fixed my cable phone.

Description of Work: We subscribed to the Service Electric SmartPack Plus ($103/month), which included their ValuePack Plus digital cable services and their Platinum High Speed Internet cable modem service at 12 Mbit down/ 1 Mbit up.