SM Improvements

Left unfinished for over a year and money was paid. And now 6+ months of not returning calls, texts or any attempt with messages. Horrible business and work not done. About a year ago said he couldn't finish and would give us money back and never did and now ignoring. Will file a BBB and possibly sue; ridiculous and highly highly highly recommend no one ever uses him/SM improvements - u will have poor unfinished work and out ur money.

Howard Morgan of?SM Improvements left us with an?unfinished home.??He took what was supposed to be a 6 month project and?one and half years later we are left with an unfinished house. ? If you are considering hiring this contractor you should be prepared for the?worst possible construction experience imaginable.?? Howard Morgan and his?small crew would not show up for days sometimes weeks with no explanation. When they did manage to come to work it was never before 10 am and never later than 3:30 pm. ? When we threatened ?to terminate we were promised that our addition would be completed within the next month and of course one and half years?later the project?is still unfinished. ? ? Lastly, he disappeared in the last month not answering any of our calls or texts also unresponsive to the messages from Consultant. ?The bank from which loan for extension?was threatening legal action because of all the extensions and uncompleted work. ? We have legally terminated him and now??are now left to try and hire new contractors to finish. ??? To sum up our experience with Howard Morgan and SM Improvements in one word the word is??DEVASTATING!!??

unknown

Hired to build a deck over a cement patio. Left with one board sticking up above all others at least an inch in the middle of the deck, have tripped over it multiple times. All of the seams on the railing have huge gaps and are crooked. The gate will not close unless you lift up and push hard, the wood is wearing from always having to rub together when opening and shutting it. Debris left everywhere.
Also refinished the basement. Left with several things unfinished and never returned to complete the job. Left glue on the walls along the stairs, two outlets were hanging out of the walls due to not being mounted on a stud behind the drywall and I had to have someone come to replace both, molding was put around one side of some doors and not other side, can visually notice doors and walls being crooked, cracks in grout on the tile floor, left debris on stairs I had to clean myself, noticeable gap left between molding and the floor all around the basement. Three men were also smoking in my basement and I could smell it in my whole house two days in a row, I had to tell them to stop and again they continued to smoke a third day in a house with children.
Ignored a dozen phone calls regarding problems they had left. Took my money and ran. Horrible service.

We were very satisfied. I liked everything they did and they did a wonderful job in a very short time. They were very courteous, prompt and left everything immaculate when they left each day. It only took them 2-1/2 days for a very large roof.

They do excellent work. The owner is very reasonable and he does very good work.