U-Haul Moving & Storage of Norristown

I used them five years ago and then when my husbands parents moved from their home to a retirement community we rented a U-Haul to help with the move. We did the moving ourselves. It was reasonably priced compared to other moving groups. They had the vans there and they were neat and clean. They were gassed. We used them and returned them. There was no hassle on the returns and no major issues. We just got a bunch of friends and moved.

Their customer service was fine and the pricing was also fine.

Excellent service and equipment. Friendly staff

It was a good experience. The service was pretty smooth. They were efficient and very helpful with the truck.

It was no hassle, I reserved it online and when we got there it was ready. We weren't sure we would be back by the closing 7 p.m. time and they had an after hours drop off that we used. The next day I got both an invoice and survey request via e-mail. It was a very positive experience.

Setting up the pick-up of rental truck was quick and easy, using the online rates and reservation link. The staff at the rental center was very slow and not very competent of their jobs. Three employees worked with one customer (one working, two giving opinions and computer help) while three customers (including myself) waited to be helped. It took over 45 minutes for me to get the equipment I ordered, and I was only the second person in line. I will not return to this particular U-Haul for future moves.

U-HAUL ADVISED US ON THE APPROPRIATE SIZE TRUCK AND HOW TO MOVE. THE STAFF WAS HELPFUL IN FINDING THE RIGHT SIZE TRUCK. THEY WERE, HOWEVER, VERY SURLY AND RUDE.