Rossini Construction

"This scenario is why I usually include materials into my estimated cost or at least recommend the items needed to purchase. Due to the homeowners decision to buy a lighting fixture that the house was not originally wired for in the first place without notifying me of the choice of product and additional work it would entail. When we had realized she had purchased a light that would need an additional wire run we agreed to complete this additional work for a mutually agreed upon and negotiated price. Our initial estimate included installing a light fixture and no where in the scope of work was fishing a new a new wire into the wall to feed an additional separate light within the fixture. We feel our price for the additional wiring was very fair, and would beat most other competitors cost for the same work. The extra wiring may have only taken an hour to complete with two men, but that does not include the extra time or cost spent to run out to the store to purchase additional wire in the middle of the day. Our original quote also included ventilation ducts needed to vent the new exhaust fan through the roof. Our price included materials to install this vent to be code compliant. The much cheaper flexible vent that was purchased by the homeowner to save costs would not have been installed or purchased on my recommendation due to the fact that these cheaper flexible ducts can cause future issues including condensation build up and and leaks down the road. Which is why they are not code compliant for this use in some townships. We take pride in our work and complete each job to last the test of time and will not cut corners in order to save money on materials now that will result in a better final result. The window leak was fixed and tested to confirm, it was noted at the time that the other contractors who had looked at the job had not even located where the water was coming from. After the job was completed, we walked through each project completed and the customer had approved of each item before payment. We guarantee all of our work and hope that each customer is fully satisfied at the end of each job we will go above and beyond to address any concerns our customers may have before we leave each job."

"Member, I had told you that I would have no problem to provide and install the special ordered gutter guards you requested. As I had stated before hand the gutter guards were not included in the price, as you should have known considering the price I charged would not have even purchased the gutters and guards alone. I had the guards ordered when I received a voicemail from you saying you had someone else coming to do it. As you already know I strive to make every customer happy, and provide the best possible work. We did a deck and retaining wall/ waterproofing before for you which you were pleased with although i did not receive a report for that work. All work that was billed and paid for was completed. I never have and never will leave a job uncompleted or take money for work not done. I am a very fair and honest person as my track record shows."