Mr. Appliance of King of Prussia

Called to schedule a service call for our dishwasher that was not draining properly. Technician came out next day and charged $180.00 for the diagnostic fee. Told us that the hose needed to be replaced, which I thought, great at least it's not the pump! Did not give us a written estimate nor a verbal but silly me scheduled the repair. They came back today to replace the hose and after finished texted for approval of and additional $197.15. At this point I called the office, there had to be some type of mistake. While on the phone with the customer service rep, I received another text that the charge was approved, which I did not approve! They refused to allow me to speak with a manager and would not explain the why the repair would cost $377. Please DO NOT ever call this company.

1. Dishwasher is not working. 2. They came and diagnosed the problem (door latch doesn't work, so sensor doesn't get triggered), but cannot fix it. 3. They charged me $137.8 for "coming and finding the problem". So...next time when you have a problem with your appliances, think twice before you hire this company, as you could be just like me, paying them only for finding the problem, not for fixing it. Buyer Be Aware. P.S.: One more thing before you decide to hire them - check them out at BBB site (search for Mr. Appliance BBB review) and get ready to be amazed by how many negative reviews they got - spoiler alert: their average review is one-star.)

We were told it could be fixed but it would be costly.

Service was okay. Price was a bit high.

Awesome. James (repair guy) was great. Really knowledgeable.

All went well. I had to pay for the repair visit, of course, but he gave me some helpful advice on selecting a new washer. Mr. Appliance tells you the name of your repair person in advance ands send a picture, so when he shows up, you know it’s OK to let him in. I appreciated that service.

Well. Vent was clogged so he cleaned it and found a plastic bag in it? Was very nice and helpful.

Probably the best experience I’ve ever had in appliance repair. Same day service, great communication (phone, email and text). First repairman James quickly diagnosed issue, contacted a second repairman to come out and clean ducts all within 2hours. Worked with office to combine/reduce service fees. Both servicemen provided some unsolicited tips to keep both washer and dryer working properly. Billing was emailed to me in a pdf before they left the driveway. Awesome.

The company employees were very professional, explained the situation, kept us updated, notified us as to the date & approximate time of the appointment, then emailed a more precise time, and sent a picture of the repairman. They arrived promptly, completed the work and cleaned up. After we experienced a problem, they called on a Saturday then returned the next business day to check that the installation was correct. This is the way to run a business and I would definitely recommend them.

The serviceman was courteous. He reviewed the noise and mentioned to me that the motor needed to be replaced. Provided an estimate of around $440/-. Based on my research, it turned out to be just a small component replacement, costed $10/-, replaced it myself. Hence, did not hire them.

cost too high

The office was friendly and the tech was very knowledgeable.

Estimated repair cost

Tuesday's visit didn't go well. I was quoted over $1000 for the two repairs, and I don't believe the quote to have been an honest one. The dryer motor is fine. All that may need replacing is a switch or relay. The dishwasher needs a new integrated motor/heater. I've priced the part online - before I even contacted this company the first time. The two repairs should have come in at under $300 for parts, and maybe another $300 for labor. When I disagreed with the exorbitant estimate, I was then charged about $170. For all of 30 minutes. Really? I have to admit, I didn't expect this from a company I found on angie's list.

Friendly, extremely knowledgeable, helpful, knew a great deal about various types of AGA stoves. Polite, patient with my numerous questions. Impressive knowledge base about the product as well as previous experience repairing AGS Stoves.  This was not a newbie on his first repair job but someone who was really skilled, really loved  his job and thought highly of the company for which he worked.He had a very positive attitude. It was one of the most positive appliance repair experiences that I have had in a very long time.  I would call again this repairman to  fix the stove, if needed,as well as to repair other appliances  because I was so impressed with this first experience.

Went great! Provider showed up on time with good communication prior to arriving. Was able to determine cause of problem quickly. Fortunately, he had the part needed with him, and was able to do the repair right away.

The service went quick and easy. We have used Mr. Appliance in the past and specifically requested them to come back out, more importantly the same technician, as he was very professional and informative. They seem to do a very thorough job and they are professional throughout the entire visit. We are pleased with all the services that Mr. Appliance offers and how quickly they respond and come out to do the service.

Tech was very polite, called ahead of appt., was prompt, professional. This company seems to be well organized. I would recommend them!

Rich came out and diagnosed problem with refrigerator. He ordered the parts needed and came back as promised on Saturday morning to install new parts. He defrosted the refrigerator before leaving Tuesday and said it should run ok until he returned with parts. He was right. Quick, efficient and neat. He explained what the problem was and what would fix it. I Called to check on Saturday appt. and staff was friendly and helpful. Tech called before coming for appt. Thought price was ok for parts and repairs. Would use again in future.

I have an extended warranty on a Samsung dishwasher. It would intermittently stop working with lights flashing. I would call Samsung but then it would start working again. They said it needed to be in a state of non-working so they could see the problem. Finally, I had it. They sent out Mr. Appliance. But just before he came my electric went out for two hours from a storm and when it came back on, so did the dishwasher. Richard from Mr. Appliance took pity on me and checked google for other people with similar complaints, perceived the problem and ordered two new undated electric replacement panels. Two days later they were replaced. He came on time as agreed as quickly as I could reasonably expect anyone out to look at the problem. He knew to check other people's complaints, what to do and did it quickly. I was very pleased.

Perfect!  Rich was knowledgeable, thorough, and made no mess.  In and out in very short time and on-time with appointment.
I'll put them on MY preferred list and highly recommend Mr. Appliance

Process was good from start to finish.  Once we agreed on a time, the service provider showed up to our house as promised fixed the problem in the dryer.  Check it out to make sure it was running properly.  Explained what he did.  Was very professional and courteous.  I would have him come back for all of my appliance needs.

Timely and professional but cost me more than I'd hoped for but that was the fault of the manufacturer and parts and not the vendor.

The work Tech was on time and also called a head of time to verify the location and to give us an exact time of his arrival.  He was able to diagnose the problem quickly.  I was completely satisfied with his professionalism and knowledge.

I have a home warranty and my dryer quick working. The process is to call home warranty and set up a claim. I did and Mr Appliance was dispatched. I believe they were there the next day. Technician diagnosed a bad motor. Repair cost was about $500. My deductible for warranty company was $75.00. Warranty company decided to replace dryer with new due to repair cost on older dryer. Problem is they could not guarantee replacement would arrive quickly. They said up to 10 days and replacement model had already been discontinued. I asked Mr appliance to fix and they ordered the part and had me fixed up in no more than 2 days! They also to my $75.00 deductible paid and applied to repair cost! Pleasure to work with them.