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Insight Pest Solutions

4.3(
32
)
Bug and Insect Pest Control Service, Termite Pest Control Service, Mosquito Control,

About us

Insight Pest Solutions is a growing pest control company focused on customer service and technical expertise. We don't train our technicians to just spray products everywhere and call it a day. We are here to safely and effectively find a custom solution for your pest needs. We would love to have you give us a call.

Business highlights

15 years of experience

Services we offer

flea reduction, general pest control, mosquito reduction, rat control, termite monitoring, wasp/hornet control

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.332 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
3%
2
6%
1
13%
Write a review
Showing 1-25 of 32 reviews
David G.
Nov 2017
1.0
The first visit was prompt and professional, but since that day we have seen a dramatic increase in pest infestation. We are on the hook now for four treatments (one year) but each visit seems to make our infestation worse; inside and out. They offer one explanation or solution, they just want us to keep paying them to bring pests into our house.
Response from Insight Pest Solutions

"Thank you for your feedback. We regret to hear that despite the initial service and re-treatment you still had pest issues. Pest control is a process, and depending on the level of activity may require multiple treatments to resolve. Insight Pest Solutions is dedicated to resolving our customers pest issues, we have several guarantees available if we are unable to do so. We would still love to be able to resolve this. Someone will be in contact with you shortly."

Sharon M.
Aug 2017
5.0
Yes, I recommend this pro
Wonderful! Our tech was thourough and went above and beyond to make sure that the problem stops!!
Response from Insight Pest Solutions

"Awesome! We appreciate the A rating. Our goal is to provide customers with excellent service and we are pleased to know your technician did such an amazing job. Thank you for being a valued member of the Insight family, and have a great weekend!"

Gail K.
Aug 2017
5.0
Yes, I recommend this pro
Very well. I dealt with two representatives. Both were very nice and took the time to explain everything they were doing. Due to a communications mix-up the first rep was not prepared to deal with the rat problem. He was extremely apologetic and promised me that a second rep would be out the *next day* to deal with it. He was good to his word. I explained that I did not want poison used for the rat elimination as I did not want to deal with the smell of dead/decaying rodents under my ground level deck. My request was honored and traps were set. I was shown how to reset the traps. The traps were extremely successful (eight catches). Yes, I had to get rid of the dead vermin and reset the traps myself. *However* the success of the traps outweighed my revulsion. And I have noticed less insects inside the house.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. We are thrilled to hear that our technicians were both very responsive and benificial in the rat concern was treated effectively. Also, we are glad to hear of the significant decrease in pest activity around your home , as well as the success of the traps. If you have questions or concerns about anything, please do not hesitate to contact us. Thank you for choosing Insight!"

Christina R.
Jul 2017
5.0
Yes, I recommend this pro
Our technician was on time and very friendly. He did everything we asked him to do and explained what he was doing and why he was doing it. Throughout his visit he also explained what was offered to us throughout the year that was included in our service plan. He was thorough in services all areas of our property inside and out. He also explained that these products were safe for my kids and my pets.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know how well your service has gone! We appreciate knowing that your technician was prompt, friendly, thorough, and very informative. Our aim is to provide excellent customer service as we protect your home from pests! In fact, if you notice any new or unusual pest activity, have any questions or concerns, or would like the interior of your home treated on your next quarterly service, please don't hesitate to call us! We are more than happy to set an appointment that works for your schedule.Thank you for joining the Insight family, and have a fantastic day!"

Rebecca S.
Jul 2017
1.0
This is an addition to my original evaluation done in 2016. After writing the first review for Angie's list the company called me and asked me to change the review!!!! I told them I would not change the review- they had provided very poor service. They stated that if I changed the review against them they would drop all efforts to collect the money they thought I owed them ( the rest of the contract which they had not performed). Again i refused to change the review here. Then they began sending me frequent bills which i refused to pay. The phone calls continued. Now they have sent this bill for services they have not provided to a collection agency! I spoke with them today and explained why i had not paid the bill. The collection agency said they would continue to ask for the money- remember this is for services never performed. Do yourself a BIG favor and never sign up to get work done by this company.
Response from Insight Pest Solutions

"We appreciate your feedback. We apologize if our attempts to address your concerns offended you in any way. This was not our intent. We strive to provide our customers excellent customer service and hoped to come to an amicable resolution. We attempted to contact you multiple times in regards to the balance on your account to no avail. Please give us a call should you have any questions or concerns."

Chris B.
Jul 2017
5.0
Yes, I recommend this pro
Our technician Robert D. was excellent! He was on time and very professional. He did not rush and made sure all areas and concerns were addressed.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our technician! We are glad to hear that he was punctual, thorough and very professional. We strive to provide excellent customer service as we resolve your pest issues. In fact, we offer free re-treatments between quarterly visits, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for choosing Insight, and have a great day!"

ALEX S.
Jun 2017
2.0
The initial service was conducted promptly, seems of a fine quality, and the representative handling the on-site visit was very courteous and professional. However, the company billed me an amount far greater than the agreed to price, and was unresponsive to my contacts requesting a correction. I cannot recommend using this company for pest control, as they do not appear trustworthy in handling billing, nor responsive to customer service requests.
Response from Insight Pest Solutions

"Thank you for letting us know about your experience. We apologize for the lack of response in regards to your billing issues; please forgive us for our oversight. We strive to provide every customer excellent customer service, every time. We are glad to hear that you were otherwise impressed with our services. We would love to show you the customer service we pride ourselves on. Someone will be in contact with you shortly."

Patrick K.
Jan 2017
5.0
Yes, I recommend this pro
Rich U came out to take care of the problem. He was very professional and thorough. He started by asking some questions to narrow down problem areas. He was more than accommodating and answered all my questions. Very happy. Pat K.
Response from Insight Pest Solutions

"Thank you for writing this awesome review and for the 5 star rating! We greatly appreciate it! Insight Pest Solutions strives to provide excellent customer service and we are extremely happy to hear that our technicians are providing consistently thorough, professional and customer service driven services. It's what we strive for with every customer, every time. Thank you for your continued business as it our pleasure to service your home."

Craig L.
Jan 2017
5.0
Yes, I recommend this pro
It went well. The technician responded to our request to remove the glue traps and understood our concerns. Edgar Castro was the technition
Response from Insight Pest Solutions

"Thank you for this great feedback. It is good to know what areas we are doing well. We are happy to hear that you are pleased with your service provided by one of our amazing technicians named Edgar. We will inform our management team on your feedback. We look forward to servicing you on your next quarterly. Have a wonderful day!"

Anthony C.
Aug 2016
5.0
Yes, I recommend this pro
Mark used a spary approach to eliminate the yellow jackets quickly, waited to ensure there were no more entering or leaving the nest and provided some advice in terms of safety if we see bees, wasps etc, concentrating in an area.
Response from Insight Pest Solutions

"Thank you so much for your positive feedback on our technician Mark! We've informed his manager of your excellent review. It's great to hear that the issue with yellow jackets is now under control. We look forward to continuing to provide you with top-notch service. If you do see any more pest activity, please contact us at 888-234-2847."

Melissa L.
Jul 2016
5.0
Yes, I recommend this pro
$90
Showed up early, which was fine with me! They were professional and courteous, removed shoes even.  Covered all areas of concern. Very kind and knowledgable
Response from Insight Pest Solutions

"Thank you for your positive feedback. We pride ourselves on our high level of service and we look forward to helping you out again in the future."

Clark H.
Jul 2016
5.0
Yes, I recommend this pro
$100
Very punctual as it pertains to time, very professional and personable.  Felt bad as Mark was over-dressed for the heat (corporate policy I would suspect).  Discussed pro's and cons (basically none, very environmentally friendly) of the application(s) and what I should expect in the upcoming weeks and when my next appointment would be (or sooner if I didn't see any results from the initial application).
Response from Insight Pest Solutions

"Thank you for providing the positive feedback. We pride ourselves on the professionalism of our technicians such as Mark and we look forward to helping you out again in the future. We will inform Mark's manager about his exceptional performance. Have a great day!"

Marcelo T.
Jul 2016
5.0
Yes, I recommend this pro
$125
Logan explained everything in great detail, as I was concerned about chemicals and keeping my children, dog & well water safe. Honestly I decided to give this company a try because of the reasonable rate when a rep came by my house with information. It's still early days to see how the pests are repelled, but I am hopeful and I was happy to see at least 3 different methods of eradication used, depending on the location & specific pest.
Response from Insight Pest Solutions

"Thank you so much for your positive feedback on our technician Logan! It's great to learn that he did a thorough job of eradicating the pests at your house. We look forward to helping you out in the future. If there are any issues with pest activity, please contact us at 888-234-2847. Happy holidays!"

Cat G.
Jul 2016
5.0
Yes, I recommend this pro
$125
We had a terrific experience with Insight Pest Solutions. Our technician, Mark Brown, was prompt and professional and very pleasant. I feel that he went above and beyond what most pest service contractors would do on a first visit and treatment. I am very satisfied with his thoroughness and attention to detail. My questions were answered and all areas of concern were addressed!!! Thank You!
Response from Insight Pest Solutions

"Thank you so much for your positive feedback on our technician Mark! We're glad to hear that his service was thorough and met your expectations. We look forward to continuing to provide you with top-notch service. If you do see any more pest activity, please contact us at 888-234-2847."

C R.
Jul 2016
5.0
Yes, I recommend this pro
$100
Technician was pleasent, professional and thorough.  I appreciated his patience with my questions and my following him around on his initial go-through. Used shoe covers while in the house.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We are glad to hear that our technicians are providing consistently thorough, informative, professional and customer service driven services. It's what we strive for with every customer, every time. Don't forget - we offer free retreatments between quarterly services, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for being a member of the Insight family, and Happy Holidays!"

Marie L.
Jul 2016
5.0
Yes, I recommend this pro
$125
Great -- Ryan did a great job.  He was on time, courteous and knowledgeable.  Explained service and took his time performing it.  Love that they are paper free and that products are not toxic to our dog.
Response from Insight Pest Solutions

"Thank you so much for providing positive feedback on our technician Mark! We are glad to hear that you are satisfied with our service. We look forward to continuing to help you out in the future. If you happen to see any more pest activity, please do not hesitate to contact us at 888-234-2847."

Dianna M.
Jul 2016
5.0
Yes, I recommend this pro
$100
The representative that we first dealt with was very nice and informative. The technician arrived on time. He was very respectful and answered any questions we had concerning insects in our recently purchased house and new neighborhood. The tech was thorough and seemed to service our home well. He reminded us when he was finished to contact the company for any reason, whether we continued to see any insects or have any questions.
Response from Insight Pest Solutions

"Thank you so much for the positive review! It's great to hear that you were thoroughly satisfied with the way our technician treated your home. We look forward to providing you top-notch service in the future. If you happen to see any more pest activity, please call us at 888-234-2847."

Lisa G.
Jun 2016
1.0
$99

I've used their services for 3 years, and it seems the pretreatments don't do anything.  I always have to call and have them come and treat inside my home.  Primarily the problem is ants, centipedes, and this year, cockroaches.  Recently they came our to treat inside for centipedes, and we still have centipedes, two over a month later.  The service contract is a total rip-off and the quarterly "treatments" are a joke.

It's really difficult to schedule retreatment (on hold a long time).  Don't bother using the "Request Call from Customer Support" or "Request a free retreatment" on their website.  I used both recently and never heard from anyone.  I even emailed them an got no reply. 

The "My Account" feature on their website states you can get an  "Account Statement, Service History, Payment History, Billing History, Make a Payment, Update Credit Cards, Update Account Info, and Change Password', but the only think you can ACTUALLY do is make a payment, that's all!

Once I finally get a tech our to treat inside again, I'm terminating my contract with them.  Oh, and beware, when you sign the service contract you can't cancel for like 2 years, you're locked-into the contract. 

Response from Insight Pest Solutions

"Hello Ms. [Member Name Removed], thank you for taking the time to give us some feedback about your experience. We apologize for the inconvenience. We are sadden that you've decided to discontinue services. We would love the opportunity to hear from you to resolve your concerns. We would love to send another technician out to service your home again because we truly value your business and want you to be satisfied with our services! One of our representatives will be in contact with you shortly. We look forward to speaking with you soon."

Jonelle H.
Jun 2016
5.0
Yes, I recommend this pro
$110
The salesman, David, came to our house and explained what services they offered and the price of the services. We agreed to the terms & he contacted his supervisor, Paul, who told us we could have a technician come out within the hour to start the process. The technician, Logan Chandler did indeed show up and before starting anything explained exactly what he was going to do.  He sprayed inside and out for ants and other pests.  He put a gel substance at different areas that the ants would take back to the nests and kill the ants.  He also spread pellets on the lawn that would take care of pests and grubs.  He was done within an hour.
Response from Insight Pest Solutions

"Thanks so much for the positive review! We are glad to hear that you were satisfied with the work that our technician Logan did. We pride ourselves on our top-notch service and look forward to helping you out in the future. If you happen to see any more pest activity, please call us at 888-234-2847. Happy holidays!"

Alyson D.
May 2016
5.0
Yes, I recommend this pro
$109

I was extremely impressed with Brian's professionalism and knowledge.  He explained everything in detail and was very personable and genuine.  I actually felt like it was one of the best pest control services we have had.  If the services go like this from now on, we will be customers for a long time.
Response from Insight Pest Solutions

"Thank you so much for the positive review of our technician Brian! We're so happy to hear that you were thoroughly satisfied with the work he did. We look forward to continuing to help you out in the future. If you happen to detect any pest activity, please do not hesitate to contact us at 888-234-2847. Happy holidays!"

Mike M.
May 2016
5.0
Yes, I recommend this pro
$109
I thought the technician did a great job of explaining to me exactly what he was doing throughout the entire process.  He was very thorough while walking through my house to ensure he didn't miss any potential hiding zones for the bugs.  The tech even told me that if I have any issues with pests 10-14 days after the treatment that the company would gladly send someone back out to treat the areas again, free of charge.
Response from Insight Pest Solutions

"Thank you so much for the positive review! We're happy to know that our technician did an excellent job of treating your home for pests. We look forward to continuing to provide you with top-notch service. If you happen to detect any pest activity, please contact us at 888-234-2847. Happy holidays!"

Patrick D.
May 2016
5.0
Yes, I recommend this pro
$119
Provider was on time, professional, clearly outlined the service they were preforming, the contract I signed, and performed their job diligently
Response from Insight Pest Solutions

"Thank you for the positive review! We're glad to hear that our technician did an excellent job. We look forward to helping you out in the future. If you happen to notice any pests in the meantime, please contact us at 888-234-2847. Happy holidays!"

Sheri B.
May 2016
5.0
Yes, I recommend this pro
$108
I have been using this company for some time and have been very happy with them.  They go out of their way to make the experience a positive one.  I was late getting home because of traffic and Mike waited for me and then explained what he had done outside and asked what my concerns were.  friendly and professional.  I also want to mention Holly, she is the dispatcher and really great to work with!
Response from Insight Pest Solutions

"Thank you for the nice review [Member Name Removed]! We're glad we got that pest concern under control for you. Our technicians are great and we love it when they wow the customers. These compliments have been forwarded to management. Thank you for your business and hopefully we have the privilege to service you again in the future!"

Debbie W.
May 2016
5.0
Yes, I recommend this pro
$100
The technician was very  detail oriented and wanted to be sure that I had all my concerns and questions addressed.  They wear protective foot covers as to not dirty the floors. The were extremely polite and very knowledgeable about their product and the potential pests.  They made it very clear that we should see results in 10 days and if we ever have a concern or are not happy with the result, they come back at no charge to us. They will return every 3 months and address seasonal pests.  So far I am very happy with the professionalism and courtesy of the technicians, as well as their knowledge of the product and service.
Response from Insight Pest Solutions

"Thank you so much for the positive feedback! We're especially glad to hear that you really liked how our technician treated your house for pests. We look forward to helping you out in the future. If you happen to come across any pest activity, please call us at 888-234-2847. Happy holidays!"

Rebecca S.
Apr 2016
1.0
$100
This company is for the birds!   It is impossible to get ahold of them on the phone unless you are willing to wait for about 15 minutes. Then you are often disconnected. I called ( after what seemed an eternity waiting) and asked that they not come to my house until 2pm on the day they scheduled. They do the scheduling, not you. After repeatedly telling me they could not do this I was put on hold again and then told they would indeed be here between 2 and 4pm.  They arrived a little after 12 noon. We had asked for special treatment for hornets. This resulted in a quick squirt of whatever they already had on top of the nest my husband showed them. Wow!  Then when I called to cancel my contract they told me I couldn't (!!!) and then that if I did I would be charged for this also. Be warned- don't even bother getting into this- it is not worth it to you or your peace of mind. 
Response from Insight Pest Solutions

"Hey (Member name removed), Thank you for making me aware of this situation. I am really sorry that we let you down by not accommodating your requests. In an effort to cut down on the amount of time spent on hold, we recently transitioned to a new phone system, I would love to talk with you about these issues. When is a good time to get in contact with you? Thanks, Joyce"

Showing 1-25 of 32

Licensing

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FAQ

Insight Pest Solutions is currently rated 4.3 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.

Contact Information

2460 General Armistead Ave Suite 209, Norristown, PA 19403

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