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Number of Stars | Image of Distribution | Number of Ratings |
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85% | ||
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8% | ||
8% |
"1st I’d like to thank everyone reading this review. I’d also like to send a special thank you to those reading my response. Here’s my honest reply: [Member Name Removed] is 90% correct. This move took place last Thursday (29th) I believe around 5pm. My ‘usual’ crew was working all day that day since 9 in the morning so around 3-4pm they called me exhausted and tired asking if I could find replacements for [Member Name Removed]’s move. I said sure and quickly found ‘replacements’. The new crew arrived around 5ish. They did their best but yes they made some mistakes. To err is human. The driver backed into the gate bending the pole but remember it was dark (no excuses) 2nd they probably made scratches to her trunk (I don’t know but I didn’t ask them either) and maybe perhaps misplaced her candle holder (they never got a chance to check the truck afterwards). All these things I don’t disagree with but to claim they stole a candle holder is ridiculous. Like who would do that? Lol. I digress. Here’s the part of the story where [Member Name Removed] forgot to mention. [Member Name Removed] texted me that night telling about these things and I responded with ‘I apologize etc etc’. [Member Name Removed] stated she’d get an estimate about the gate and contact me later. A week goes by and then YESTERDAY (November 4th) she texted me saying she’d like a $200 refund. I said ok I’ll send it through PayPal. Remember this was YESTERDAY. Today (the 5th) she leaves this review with false claims of her repeatedly trying to resolve this matter. Repeatedly? You just texted me YESTERDAY. No calls. No emails. Just a text msg YESTERDAY. And to top it off she never gave me her PayPal information??? I’m at a lost but honestly it’s 2020 so nothing surprises me this year. With all that being said I’d like to end this with a statement. I ART, the owner of ‘I Like To Move It Move It’, take full responsibility for any and everything that happens with this business. Those who are in the customer service business already know. I do my best to keep my word and if necessary make wrongs right. Patience is a virtue. Once again I Thank you for reading my response. God bless! I hope and pray everyone makes it through 2020!"
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