Audubon Upholstery

Job was strung out for 6 months after initial 30% deposit was made. Over 6 months, getting the project completed required numerous calls, and a few pieces had to be re-done. I kept being told they were "backed up and had furniture from numerous customers that had not been finished in over a year". Owner never mentioned that when he took on my project, and I had been a long time customer!. When a few items were finally finished and delivered and upon inspection (after payment was made), owner gave "his word" to correct items not completed per agreement. After 6 months there was a balance of $770. However, AGAINST that balance there was an issue of restitution of my property lost at his shop which flooded in the Sept 2021 storm.. It was 7 months until the owner finally made time to begin correcting items not properly completed (BUT paid IN FULL at time of delivery). Before all remaining issues were resolved and upon delivery of an expensive piece that had been picked up to fix (7 months after having been paid in full), owner demanded payment in full and CASH ONLY! Although he not upheld his word and satisfactorily finished the project nor reimbursed me for lost items, he demanded cash AND BEFORE he would allow his men to offload my item for me to examine. I was forced to pay rather than having him drive away with my furniture worth thousands.. Neighbors witnessed this playing out and gathered the cash to enable me to get my furniture. Owner then claimed I shorted him $10 and refused to offload the item. I re-counted for him in front of his workers and the full amount was there! No aplology at all. He has TOTALLY ignored/refused to discuss restitution of items lost in the flood and still has unresolved which he promised to fix 7 months ago on "his honor". But the man has no honor! He did not complete the project as he personally promised, and I as I mentioned above, has not reimbursed me for my losses. To recoup my losses, I need to go through small claims court. After working with the owner for many years previously, I was taken off guard by his recent behavior. I paid in good faith based on prior experiences and a belief he was a man of honor. I tried to appeal to a sense of honor which he apparently has lost. ANd what he has especially lost is my longtime business forever due to his nastiness, lack of integrity and unethical business practices. Believe NO ONE else there, as the owner controls all aspects. Buyer beware!

The chair still has a stain on it, which was why I originally called. I was given a different time than the workers were given.

Our much loved sofa got a new life at Audubon Upholstery. The final product was beautifully done and looked great. It was rebuilt from the bottom up. John listened and made sure that the sofa looked like it did when it was new. The sofa is more firm than it used to be and will hopefully become softer. Communication is key. John also kindly provided the leftover fabric scraps for our use.

Very good quality work. They were not the cheapest quote that I got, but my last reupholstering job at another company did not go well so I was willing to pay more to have it done right. The 2 chairs that John did were nicely stitched, the fabric all lined up perfectly, and he replaced two seat cushions which were worn beyond repair. It took a while to get these two chairs back, but that's because I told him I was not in any hurry. I would definitely use Audubon Upholstery again for my next project. They were very nice to work with. Price below is labor only for 2 wing chairs with me supplying the fabric.

Very good work.

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went beautifully, communication was awesome, any problems were easily handled, highly recommend them.

John was very responsive. I went to the shop and picked fabrics, he had the swatches sent to me. I picked a lot--no problem. The fabric was ordered after I approved the yardage pricing (some was very expensive, so he wanted my approval. He did discount the very pricey yardage). The headboard and dining room chair seats were returned very quickly, the wing chair took a while because some of the fabric came in with flaws. John was unfailingly polite, I thought his prices were fair, the craftsmanship (most noticeable on the wing chair--even the legs are upholstered) was impeccable. I heartily recommend John's shop. Upholstery isn't cheap, but if you have something you love, it's great to give it a new life.

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I would definitely recommend this company and will use them again when the need arises. The work that was done for me was beautiful!

Chair delivered a few weeks later than promised, over budget by at least $100 and not done like we discussed. Also some scratches on the wood not there before.

I fully agree with the other review on Angie's list from 2012...Audubon Upholstery is one of the best kept secrets around (although maybe it's not quite so secret because they are plenty busy with work!) The owner, John, was very responsive right from the beginning. I sent him an email through his website, and he contacted me the next day to set up an appointment to look at the sofa. He came out to look at it, and very quickly followed up with an estimate. At the time, I thought I had found a fabric through Joanne's Fabric (I changed my mind on it when I received a sample), and John is very flexible regarding fabric...if you provide your own, he charges a $15/yard surcharge. We decided to go look at fabrics at John's store instead, and he has tons....we spent about an hour looking, and found 6 we liked. John ordered samples for us, and they arrived at our house within the week. One was perfect. John then set up a date to pick up the sofa, and provided a final estimate. The actual labor charge was very reasonable....about $700, the rest of the charge was for the fabric (mid-price range I would say at around $49/yard) and some throw pillows (about $35 each). Delivery time was about 8 weeks, the the sofa looks beautiful....brand new. The quality of workmanship is amazing. We had some confusion around the throw pillows, and as a result I don't have the ones I wanted (not entirely John's fault as there was some confusion with the fabric), but it's not big deal and we are thrilled with the whole experience.

This is THE best kept secret in Montgomery County. Wouldn't go anywhere else and I am a professional decorator. Prices: cannot be beat; quality: cannot be beat; high level of creativity and great ideas. If you don't use their services, you will pay too much. Quality and pricing are top drawer.