Hughes Network Systems LLC

Start ok, after getting their service like a huge pile of stinking smelly crap out in the summer air, they are vile and evil thieves.

Overall, it was terrible!  We were signed on for several years, and the service deteriorated steadily over that period of time.  Sometimes, service was very slow (note:  we never expected DSL-type speeds, but this was often slower than dialup).  Sometimes service was non-existent - that is, it was not possible to connect to the internet.  In the latter situation (no service), we were told that we had exceeded the daily maximum - but on many of those days, we were out of town and not even using the internet.  When we had a problem, we called technical support.  That was not very helpful.  Typically, this person was not competent and had no clue as to what might be wrong and how to fix the problem - even when the problem was simply slow or zero internet service.  In general, we had great difficulty understanding the technical-support person who was apparently at a call center somewhere in India.  We spent hours on the phone trying to get help and not succeeding.  We finally gave up and switched to another internet service provider.

We purchased a new home where only dial-up and satellite internet service are available; no DSL or cable TV.  The only options were dial-up or satellite.  That is where my association with Hughenet began.  I simply have nothing good to say.  It never worked very well, was slow, was extremely expensive, and there was always some upgraded modem to purchase.  Customer service is far beyond horrible.  If you have another option, take it!