The DeFrehn Corp

The work is done. It's great. He came out when he said he'd come out. What I really liked about him,I had 3 different bids. The first guy who came out said I needed to replace my entire roof. And he never even went up on the roof. This guy came out and said it wasn't a roof problem but a gutter problem. The gutters were overflowing and some needed to be replaced. The third guy also told me it was a gutter problem. DeFrahn was better priced than the third guy.

Unfortunately it went pretty poorly and got worse as it went along. First, their salesperson shows up - and on time - but completely unprepared. He doesn't have a ladder of ANY kind or size (I had specified when I called every contractor that they would need an 8' ladder to get onto the top roof). Regardless, it's not a good sign when they don't bring any ladder at all - and has a company van. Every other company showed up with at least one ladder - some with several. It's a roof painting job! I showed him the roofs that we could readily get to by climbing out a window on our 2nd story. He then wanted to walk down the street with me - to hopefully try and see the top roof with some binoculars. It's a Victorian mansard roof so there isn't a big pitch and we needed to cross the street and go 1/2 block down to even see just one part of it. Ok ... so here I am half a block away and he is starting to look through the binoculars and then his phone rings and he then takes the call, and ... then just continues to talk ... and continues to talk - without ANY "Hey I'm with a customer - I'll call you back". After a full minute, he was STILL talking and no sign of slowing down. So, I motioned to him that I was heading back inside - he finally came back after some 5-7 minutes later. I was pretty flabbergasted that he would treat ANY customer that way regardless of job size - and this is an initial estimate with a double roof job on the line. This was an older gentleman and I'm pretty sure that he wasn't the owner. By the time he came back inside - some 7 minutes later. Needless to say, I was looking for any excuse at that point to wrap up the "sales call" - and send him on his way without simply locking the door when I came back in. He certainly would have deserved this after the total lack of consideration that he provided to me. Fortunately, he gave me an opening about how he'd need to come back to see the top roof but that he could write things up based on labor and materials for what he DID actually look at. I have no idea what they would have charged but it doesn't matter. Any company who doesn't show up prepared and is so incredibly rude does not deserve your consideration or mine!

They did a good quality work, they're good, good materials and very careful. I think they did a good job. I would use them again in the future.

We needed to have our cedar roof replaced. This is a very expensive proposition, so I got estimates from four roofing companies.Hard-working crew and very clean (the site was cleaned at the end of each day). All in all, I was very pleased with the entire experience.

Everything went as planned. All promises made by DeFrehn were kept. All services listed on the estimate were completed right on time as scheduled. They did everything they said they would do. They are very friendly, knowledgeable, were very easy to work with. They took the stress out of an otherwise very stressful situation. The guy who came out to do the estimate stuck with us throughout the entire job and was always available to contact by cell phone. Halfway through the job, the company founder Jeff DeFrehn, Sr. himself came to check out the work personally and ask us if we are satisfied with how things are going. The finished product is a masterpiece. Better than expected. All issues were addressed. All repairs were made. Nothing left behind. They cleaned up everything. 100% satisfied. 100% recommendation. I was there to watch it all happen.

The DeFrehn Corp installed a new 6,000 square foot roof on our one-story house over a two-day period. Communication with the company concerning the impending startup was good, The dumpster arrived on November 29, as promised, and precisely on time on the morning of November 30, the large crew arrived. They started in vigorously after some introductions and a promise to be finished sometime on December1st. The exact time being dependent on how many roof boards they might have to replace. As it turned out, 11 boards needed replacement and the crew also cleaned our skylights and rehung some Christmas lights, both without charge. They worked diligently until dusk on Saturday, December 1st, leaving the property with a handsome new roof and no evidence that anyone had been there, except for the dumpster, which disappeared the next week.

I liked the quality, cleanliness, and promptness of service.

Company representatives were on time, courteous, thorough, accommodating, and neat. Thorough cleanup- Followed up to explain final cost versus estimate.

This type of work requires a company with special knowledge as it isn't as simple asphalt shingle jobs. Jeff DeFrehn was a pleasure to work with. He is honest and tells you pros and cons of different options. He even has pictures of the spots that need to be repaired. He also goes through the process with you thoroughly. We are slow to have work done on our house because we hate dealing with vendors who are unrealiable or not totally honest. When they missed a spot, they returned and fixed it and he called back to apologize. Happy to say that Jeff is completely honest and his employees' work was excellent quality. Old fashioned guy with old fashioned honesty.

DeFrehn Co was professional, responsive, reasonably priced, and very communicative through the process. They even went beyond traditional services to assist in a zoning approval at no additional cost.

The experience was fine overall. I think their price was fair for the work. It was incredibly slow getting them out to my home. I had to make weekly phone calls to them to try to get worked into their schedule, but once they started the work, everything went well.

My experience with DeFrehn was positive from start to finish. Jeff came out within a few days of our call to give us an estimate. We had four companies in to give us quotes and their advice ranged from and quot;patch the leaky areaand quot; (about $3000) to and quot;rip up and repair the whole thingand quot; (about $16000). Even though Jeff recommended a more expensive fix than two of the other companies, we went with DeFrehn because they obviously knew what they were talking about. We knew that the cheaper bids would just put a band-aid on a major problem. After signing our contract, DeFrehn took care of everything else. They applied for a permit right away and within a week they were here working. They arrived early and worked very, very hard all day. The workers they use took great care to cover all our landscaping (thank you!!) and they worked carefully around our gutters that were just replaced a few years ago. Also, they cleaned up meticulously after each day they worked here. I expected that they would tidy up, but I saw several men crouching down inspecting all our mulched areas for scraps of old roof material. What attention to detail! It took DeFrehn one day to rip up all our old shingles and put down new ones and a second day to take apart and repair our flat roof. This is exactly what Jeff told us when he gave us our estimate. Every time we had a question and left a message, we got a prompt return call within a few business hours. The finished roof looks wonderful. I would eagerly recommend The DeFrehn Corp to anyone who needs a good, quality fix. Thank you to all the people working in their office, all the very hard workers who preformed the repairs, and to Jeff and Jeff, Jr for a job well done.

After having 2 other roofing companies not keep appointments I turned to Angies List for a reference and landed on Defrehn Corp. I called and scheduled an appoitment to estimate a repair on my roof. I had a detailed converstation with the person at Defrehn and discussed my issues of no shows. I wound up making an appointment with Defrehn and THEY NO SHOW MY APPOINTMENT!!!. I called and they had no info on me or anythomng about the appointment. I WOULD NEVER SUE THESE PEOPLE FOR ANYTHING

Jeff (president) came out promptly and returned the quote on the same day... on the installtion date everyone arrived promptly and worked from 7:30am until dark and the work was completed in one day, with the dumpster being removed the next day... they replaced multiple sheets of plywood, capped, collared, flashed, etc.... even replaced, painted and capped rotten trim work on the upper story of our home. They also replaced some damaged rafters and magnetized the lawn. We orginally expected the job to be scheduled about 2 weeks from acceptance, but the owner's son called a day later and asked if we would be open to having our roof installed the next day. We were delighted and said yes. So we recieved a great roof, with lifetime shinges, and a 10 year labor warranty from the company. On arrival the boom operator drop a pallet of shingles on my mailbox. Defrehn promptly replaced the box with whatever color I requested, and also replaced the address numbers on the box, free of charge of course. Overall, we are extremely satisfied with their work and professionalism, and would definitely use them again.

The employee came out as promised, talked with us and promised to deliver the estimate on the following Monday. He did not bring it. Several days later, we had to call and request that the estimate be sent. When we received the estimate, we had some questions. Work we had specified was not included in the written estimate. We called to ask about that, and were told the sales person would get back to us. He didn't. We called again, with no response again. We stopped considering this company to do the work. If they will not respond to phone calls when trying to secure contracts, what is the likelihood that they will be responsive if there are problems afterward?

The slates on the roof of our 165-year-old farmhouse started falling off seriously as a result of the severe weather last winter, to the point where birds were nesting in holes in the slate and, once the weather warmed up, anyone spending time on the deck below in even a mild breeze was in mortal danger of having his or her head split open. We contacted a number of companies through Angie's List. Jeff DeFrehn, his company's founder and president, seemed most knowledgeable about slate roofs, and about what we needed to have done, whether we wanted simply a patch-up job or a completely new roof. We knew we would need a new roof eventually, pricey as that might be, so we decided that now was as good a time as any. We'd started interviewing roofers back in April but it wasn't until early this month, July 2011, that we got all of our ducks in a row, including a work permit, a go-ahead from our insurance company, and a final estimate from DeFrehn (ancient furring would no longer satisfy new township regulations so that would have to be replaced by plywood sheets for an additional several thousand dollars). Though we'd been forewarned that there might be anywhere from a six to eight week wait for the slate once it was ordered, Jeff and his two sons, David and Jeff, Jr., managed to locate a supplier who had the quantity we required, and no sooner was the contract signed than they picked up the shipment. The materials were delivered and parked in our driveway on Monday and Tuesday, July 11th and 12th. At 6.30 am, Wednesday, July 13th, a large crew of at least ten arrived and immediately got to work setting up, pulling down and rebuilding. It made for a noisy day, since there was inevitably a lot of hammering to be done and the crashing of old, ripped slate on to a tarp several stories below, but the work was also done smoothly and efficiently. The crew was indefatigable, still hard at work when it began to get dark around 8 that evening. My partner and I were obliged to be away from the house for several days starting early Thursday morning. We didn't return until Saturday, the 16th, driving onto our grounds as the last DeFrehn truck was driving out. By that time, everything was finished, and the outside of the house and all the grounds were spotless, with the deck furniture replaced in its original position. All the construction work had been completed the day before, we were told by neighbors, but the workers had returned that morning to do a final clean-up, and drive away all the trailers with their materials, leaving only a large dumpster of garbage behind. That dumpster disappeared on Monday, and it was as if the house had never been disturbed, except that we had a perfect new slate roof and beautiful copper flashings, all of which are the envy of the neighborhood. The DeFrehn people even did us a favor by relocating, at no additional cost, a satellite dish that had been mounted on the front porch several weeks earlier. We had hated its original placement, where it stood out like a sore thumb, and had scheduled the satellite company to change the placement on Monday, the 18th (for an additional cost). On the rooftop, Defrehn placed the satellite in a much more discreet area beside a chimney, and even filled in the holes the original satellite installer had made in the porch roof. When he came on Monday, all the satellite guy had to do was hook up a few wires. Jeff and his sons, David and Jeff, Jr., as well as all their workers, were as polite and helpful as anyone could ever ask from true professionals. We don't look forward to reroofing our house in this lifetime, but if we were going to do it, they'd be the people we'd choose for the job.

Workers -- a fleet of them -- started early and worked late. Very professional, from estimating to completion (only 2 1/2 days vs. a 2 week+ estimate from a higher-priced competitor), including top-notch clean-up and trash removal. Cost effective family operation, which is friendly, cooperative and appears quite frank and honest as well.

When we noticed our roof leak in the garage area (due to an ice dam), we called Mr. Defreyn and he came out the same day. He gave some advice about fixing our problem and we asked for an estimate for a whole roof. We accepted his estimate and then waited until the snow had melted enough to replace the roof. On the appointed day, the work crew arrived at 8am and set to work immediately. There were eight men and they were well organized and hard-working. They completed the entire job by 6 pm! We appreciated their attention to the environment (the tarps) and to our windows! They cleaned up all the debris and magnetized the yard. Mr. Defreyn was generous enough to let our builder dispose of his debris in the dumpster that had been brought in for the roof. Apparently, this is rarely the case and our builder really appreciated it, as did we.

Jeff Defrehn came to the house himself and gave my neighbor and I a quote. He was extremly friendly and becasue we both did the roofs at the same time we got a little bit of a discount. The workers started promptly at 7:30 and finished the same day around 4:30. They did a great job and I woud use them again. I do not have any negative reports about the company or the workmanship. It was amazing to see them clean up after the job was done. They literially walked around with a magnet over my lawn to make sure they got all the roofing nails. They were professional all the way around. Hightly recommended.

The entire project and workmanship was outstanding. The owner, Jeff DeFrehn, came out and assessed the job and provided a detailed estimate the next day. It beat the other three estimates by at least $5,000.00 ! ! !. I signed and faxed the approval and the job was scheduled within the week. The crew showed up on time, overseen by Jeff, Jr.. He introduced me to the head of the crew and we walked around and discussed the work to be done. I was stunned and skeptical to hear that they would finish that day. By the time I got home from work the job was done; everything was immaculately cleaned up and the crew was gone. The roof looked beautiful and the only evidence of the work was the dumpster in the driveway which was scheduled to be removed the next day. I couldn't have been happier. The only difference in the estimate was for the plywood which was an itemized extra. I have the highest regard for this company and their work.

Owner came out to give the estimate. Very honest and straight-shooter. Inspired our trust. Unfortunately, he subcontracted a part of the bidding process and that service got their information wrong. As a result, our bid was very low. We caught the mistake and asked for a re-do. After 4 days, we had to call to ask where it was. Got it that day. They were our #2 choice, but based on these slip ups, we went with someone else.

Defrehn Roofing got the job, and I couldn't be happier. His men (all eight of them,) were at my house at the prescribed time. I was amazed at how professional they were. Everyone knew exactly what his job was. It took 2 days to do the job. Even my neighbors were impressed. One day after the job was finished, Jeff was at my house, walking on the roof, around the roof, looking at from every angle. What I learned from Jeff is that it has to be right the first time. That's his reputation. I have since learned that that he has done over 4000 roofs in the years he has been in business.

They came to my house 3 times as I kept changing what I wanted to get done. They took so much time for me. They came out 3 times before they even got the job. They answered all my questions on the phone and I always talk to the owner Jeff. I found him to be delightful, totally honest and straightforward.

They were very reasonably priced and were very professional. I am very satisfied with the finished product. I didn't have any issues with them, and I would definitely recommend them to others.

Jeff Defrehn came by at our scheduled appointment time to check out a roof leak and give an estimate on the repair. Since he didn't have the right equipment he said he'd come back, take pictures and send an estimate. He didn't. I called to remind him, and nothing.