Floor Install Systems, Inc.

My wife and I could not have been happier with the entire experience with Floor Install Systems. Jack was great from start to finish, and Andrea was always accessible through email. Our job was not an easy one - Jack and his crew had to rip out glued down hardwood floors, and then clean the concrete in order to put down the new hardwoods. They were very careful in their work, and very easy to talk to during the process. Jack and his crew were also very quick - the job was roughly 1,100 SF and they were completely done in 2 days! I would recommend Jack and Floor Install Systems to everyone I know!

The entire process was fast from the owner coming out to measure, to receiving order, and installation. It was approximately a 2 wk process from start to finish. Staff was great to work with, helped with ideas, and easy to get a hold of to answer any of my questions. The workers were amazing. They came on time, worked very efficiently, very clean and straightened up before they left. The final product was amazing! If I had any questions or concerns they addressed them right away. I would highly recommend them!!!

Very reasonable estimate for the amount of work we needed done. Ripped up 5 different types of flooring on the 1st floor. Had to level out uneven areas and complete remove kitchen subfloor. Installed 1200 sq. ft. of waterproof vinyl plank with no transitions between rooms. The floors turned out beautiful. The demo took a full day and the floors and baseboard were completed on 1200 sqft the next day. Cleanup was great and all trash was removed. Crew was on time and polite and very conscientious of their work. Will hire again.

100% Satisfied!

Did a great job implementing my many on the fly changes. Quick, clean, professional,and a great value.

My wife and I purchased our hardwood floors and vinyl plank and We had Floor Install do the installation, they were on time and the work was beautiful, I would recommend and refer them, also their quote to do the job was very fair.

Installed vinyl plank floor. Very professional, always on time. Installers, Matt, Alexander, Brice went above what job required to make the experience as easy as possible for my husband and myself. Would highly recommend and refer this company. Joan P. Huntington Valley, Pa

My experience was bad. The job was not done correctly I feel like I had to push really hard to get him to come out and address the issue. It is still not fixed.

Did the job quickly and professionally with few problems.

Love my vinyl plank floor. They are very professional and right on time. Would highly recommend this company.

Great job!

Professional, on time, through. Have more work for them to do.

Jack and crew installed hardwood in the majority of our downstairs. We got several quotes, and while the labor was in line across the board, Jack gave us a phenomenal price on the material. Jack was responsive and seemed knowledgable during the initial conversations before we decided to move forward. But it was after we decided to go with Floor Install Systems that the trouble began... On two separate occasions, Jack was impossible to get a hold of. In both cases, it took multiple texts, e-mails to his assistant, and phone calls with no reply. It wasn't until we indicated that we would book someone else (first time) and withhold the final payment (second time) that he got back to us. This was incredibly frustrating and unprofessional. In general, as other reviews mentioned, there was no proactive communication. I had to reach out for all timelines and to confirm activity. Jack ordered vent covers to my house without telling me to expect or look for them. We were left in the dark unless we made an effort. Regarding the crew, they were at the house on two separate occasions - once for demo and once for install. Jack didn't come to the house at all on demo day and only stopped by once midday on install day. We thought we'd hired him and therefore that we'd be dealing with him, but he sent a different supervisor and we barely saw him at all. The crew was messy, leaving trash in my front yard and eating a greasy pizza lunch which left residue on my new floors that they didn't clean up - and we didn't see until after they had left. There were several spots left on the floor (wood glue or wax or something) that were uncleaned. While most of the wood was installed without concern, there are some uneven gaps between planks and obvious wood filler marks. The crew took no care for the aesthetic placement of the planks. We had a hand scraped hardwood and some of the pieces that were particularly rough and didn't match the others well were placed in highly visible areas versus along a more discrete edge. If price is your main concern, Jack is a good option. If customer service and detail oriented-ness is what you're after, I wouldn't recommend Floor Install Systems. Overall we're glad we put the new floor in and were happy with the price, but the process was unnecessarily painful.

In the summer of 2017, I had an estimate from Floor Install Systems. In December 2017, they were contracted to refinish my hard wood floors in January 2018. Although the end result was okay, getting there was painful and I would never have them back. It started with them calling the night before to tell me they would be late the next morning, between 11 AM and 1 PM; they did not show up until 2:30 PM. They were not very friendly and really did not want to answer any questions; they just did whatever they felt like. Here is the list of reasons they would never be invited back. 1. They started sanding before everything was covered in plastic and taped off. 2. They did not have a ladder. 3. They took the toilet off and put it on the front porch, even after questioned, when it was 19 degrees outside. (Did not drain the water out.) 4. Put a big black mark across one wall, did not tell me even though I was in the house. 5. Tripped an electrical breaker and did not tell me, I was in the house. The breaker was to a fish tank and luckily my husband checked when he came home. They went into the basement, without permission, and turned a breaker on that we had turned off purposefully and left the tripped breaker off. 6. Broke a fire extinguisher that was hanging on a wall in the kitchen. 7. Opened every window and door and never shut the heat off, the switch was right in the room where they were working. Then left the house completely unlocked and never let me know when they were leaving. 8. When they were done, they half heartedly cleaned up and left dusty plastic and tape in many parts of my home. The places where they started to sand before they were properly taped off had dust beyond our wildest imagination. On the last day I asked about the toilet and the appliances since they were supposed to put them back. The three of them claimed they could not move the refrigerator and they said that Jack would put everything back. Jack sent his tile crew to put the now frozen toilet and appliances back. Luckily the tile guy knew what he was doing and he treated my home respectfully. The biggest problem with this project was that there was no communication from beginning to end. I had to call Jack every day to find out what the next steps were. The worst part, which turned out to be the best part, is that no one ever told me we should not be in the house. It's a good thing I was there or I would have no fish and who knows who could have entered my home. Jack had no trouble sending the final invoice, which we had to edit, and he never once cared about the finished job. He never asked me if I was happy. I don't feel there was any respect for me or my home.

Quite a few delays in communication, but they got the job done.

Jack was quick to respond, and visited quickly as well. He provided a fair price, completely detailed what was necessary, and completed the job. The floors were put in quickly, and cleanly. They look great, nd it was hassle free experience.

I had a previous extremely bad experience with another company. Floor Install rescued me. I had a wonderful experience with them. They installed the hardwood in my house two days ago, and they did an amazing job. The crew was outstanding. They arrive in time and left an impeccable house with beautiful hard wooods in one day. I find this company to be so responsive, efficient and reasonably priced. The Person who came to my house for the measurements and sent me the quote was also very knowledgable, kind and responded very quickly to all my emails. I recommend Floor Install systes with enthusiasm and without any reservation.

From initial contact with Jack, I think he was at my house measuring within 24 hours. Due to multiple projects going on at once, I had to place the project on hold for a bit. Jack and Andrea kept in touch via email and stated just to let them know when I was ready to go. When their team arrived to do the job, they did a great job, were quick, and courteous. They installed 700sq ft of vinyl plank flooring in my basement.

Jack from Floor Install was the consummate professional. From the quote to the job's finish, he was knowledgeable, direct and responsive to all inquiries. When there were problems, he immediately became involved and resolved them. Pricing was second to none by far. I cannot recommend them enough!

Very professional and accommodating service! They offered great advice on choosing my luxury vinyl planking and did an excellent job installing it on our rushed schedule. The technicians were very courteous and took great care in moving my large, antique piano. They left my home very clean and took away all of the carpeting and laminate that they removed. My floors look great!!

Professional and excellent job to a unique request. A pleasure to work with.

Great experience using this company. Timely, clean and did a awesome job. Exceed my expectations and would highly recommend. Thank you so much.

Jack was very personable and responsive. He worked around our schedule, was always very patient and answered all my questions

the pros listen to my comments and implemented them all, I had specific tile locations and everything worked out really well. I would recommend to others.