D & D Flooring Specialists LLC

The entire experience was great. Dean and his staff were very professional, meticulous affordable. I love my new floor and will definitely be hiring D&D Flooring again.

Never got back to me

I utilized the services of D&D to replace the carpeting throughout our home with hardwood flooring. Dean and his crew were everything you would hope for in a contractor, extremely knowledgeable, answered all my questions, had fantastic recommendations, and, above all, their experience showed in the final results. What a fantastic job! My new floors have transformed the look of my entire home! We were so happy with D&D’s work, I decided to use them to update my office space as well. I cannot recommend this company highly enough. Reliable, friendly, experienced, and attention to detail which you don’t always see anymore. I highly recommend this company.

Dean and his guys are as professional as they come. I was very impressed with the finished product. Im still in awe when i look at what was my floor and what it is now. Dean is very knowledgeable when it comes to hardwood flooring. He answered all my questions without hesitation and was spot on with his answers. I'll say it again i can not be more happier with the finished results Dean and his men done. He even followed up with me via cell phone to make sure everything was good, which it was more than good. IF YOU NEED ANY TYPE OF FLOORING CALL D&D, ITS THE ONLY CALL YOU WILL MAKE I PROMISE AND I NEVER WRITE REVIEWS BUT THIS ONE WAS WARRANTED. Thank you so much again, we love our floor

D & D Flooring showed up on time, completed the work ahead of schedule and left the job completely clean. The was no sign of dust anywhere. The price was below others in the area. Great care was taken to perfectly match the color and finish of the existing flooring. Great communication throughout the project. Looking forward to another flooring project we have scheduled this fall. Dean at D & D Flooring will be my first call.

The short version: D&D did a mediocre job refinishing hardwood floors in my house, with the lowlight being one room that was butchered. The longer version: D&D refinished four rooms in my home three years ago, with the understanding he’d do the three other rooms, hallways and steps after I completed the piecemeal remodeling of the house (that was supposed to take two years, but it turned into three). He didn’t return my call and email this spring about coming back to complete the job. I can understand he was probably busy with other jobs and might’ve lost interest in my house, and it was a blessing of sorts that he blew me off I because the guy I hired to refinish the floors in the rest of the house clearly did a better job in many ways. My problem with Dean (aside from him completely ignoring me even though I asked him to please do me the courtesy of letting me know whether or not he was still interested in completing the job, so as to not leave me dangling in the breeze) is that two of the four floors his guys did were fine; one had a couple of minor flaws under the baseboard heat covers (that I didn't notice till later; I should've checked the finished product more carefully) that fortunately are hidden by furniture; and the other room is riven with sloppy work that can’t be hidden. I called him back to address the flaws in that room after the floors dried, and he rubbed some sealant on them and said that would do the trick. When the sealant dried, it clearly didn’t do the trick, and the room still looks crappy. One reason I was willing to have him come back to finish the second half of the house (other than that he provided the least expensive estimate by a significant amount) was to work on that flawed room again. The guy I recently hired to refinish the other floors in the rest of my house tried to fix the flaws in that one room but couldn’t because the shoddy work is part of the undercoat, and the only way to fix it is to re-do the sections around the flaws. Considering there are three noticeable flaws, that basically means re-doing that entire “average-sized” bedroom. I initially hired Dean (the owner) because of the great reviews his company has on Angie’s List and the price was right. His work (he didn’t work much at my house; from what I recall his two guys did almost all of the work) is inconsistent. Couple that with him blowing me off when I reached out to him this spring (I would’ve been totally fine with a simple “I’m not interested” email reply) merits an overall “D” grade. If you hire Dean, make sure to scrutinize the floors after each and every coat to catch the mistakes before it’s too late to fix them.

Great, we would highly recommend Dean!

We highly recommend D & D Flooring Specialist. It is rare, in this day and age, to find a company that goes above and beyond of what is expected to satisfy their customers. Dean, the owner, does just that. He is professional, knowledgeable, hard working, prompt, trustworthy, responsive, and courteous. Even though our particular job was small, he treated it with the same attention and respect that would be given to a much larger job. We look forward to hiring D & D Flooring in the future to complete all of our wood flooring needs. A++

I tried for weeks to get a hold of this man, (Dean Harley). I left many voicemails. We never connected. It took several voice mails and two weeks to hear back from him - a voice mail. So I called back and asked him to leave me a TIME FRAME for when I might possible reach him. All the while, my voice mails to him always contained several time frames for when I would be available. He never followed my request. If he was swamped with work, he could have indicated such on his voice mail, so I would have some idea of why he was so unavailable for a conversation about the work. He received an 'F' rating for these reasons This is not only unresponsive, and unprofessional - It is down right RUDE! In my final voice mail to him(which were numerous, I said that if I didn't hear back from him within a certain time frame, I would have to assume he just didn't need, or want the work. I informed him as well, that it is my duty to go back to Angie's lit and report my findings, and that so far I would be unable to give him a favorable review, which I would rather NOT do. Response? Not even a courtesy call and it's been several days. Mind you, I waited patiently for a MONTH just to have a conversation. I could not imagine, if hired, that I would ever get the work done! I would NOT recommend this company.

Dean did an incredible job. He was knowledgeable and discussed different options with us. He even reattached all the trim after it had been removed for painting. We consider ourselves very lucky and will hire him again when we put hardwood floors in our family room.

Dean and his crew were awesome to work with. They had the best price hands down for a great product and got the job done fast. Work performed was very good...

Dean and his crew are excellent craftsmen and did a great job of restoring the original floor.

Well. They came when they said they would. Finished when they said they would. The finished project looks great.

Dean and his two man crew were at my door at 7AM on Monday and were completed by 3PM on Tuesday. Neat and professional in all aspects of the job.

It could not have gone better. Dean and his crew were punctual and professional. The 62 year old floor is beautiful again. They cleaned up after themselves and were finished and gone just a tad more than two days after they started. I highly recommend Dean and his crew.

Outstanding. I am extremely pleased with the job D&D did with refinishing the hard wood floors in my home. They also removed the carpet in two rooms and put down new hardwood flooring. I found Dean and his team to be exceptionally professional and thorough and the finished floor looks like new. There was minimal dust and they cleaned up at the end of each day. The price was very reasonable and the quality was better than I expected for floors that are 25 years old. They were thorough and meticulous and the final product shows this. The team is courteous and works hard as soon as they start the day to the end of the day. I would highly recommend them.

Dean and his team were fantastic. We had a tight schedule because we wanted the floors done before we moved in and Dean was able to meet our schedule. We told him what we wanted and he assisted us in making the correct color choice for the floors. No dust, no mess, and the results are amazing. Highly recommend.

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Dean and his men are great. They are exactly the type of people you want in your home. It was clear they have a lot of experience at their craft. I'm personally very particular and had a ton of questions. Dean answered all my questions and addressed all my concerns. Dean and his men work together for the entire job. The job was not subcontracted out which was a big deal for us. They came everyday exactly when they said they would until the job was completed. The floors came out beautiful.

unknown

Floors are beautiful after refinishing.  Refinishers were great...professional, knowledgeable and prompt.  They could not have been more responsive to any request.  A+++

Dean is a very nice guy and based on our initial interactions with him we chose him as he seemed the most trustworthy and experienced.  Of the 3 quotes we received, his was right in the middle.  Unfortunately, after the job was done and we went to inspect the floors we noticed that the floors were very uneven with waves throughout the floors themselves.
At first we were told this was normal with red oak floors, but after he came back to inspect the job he recommended that the floors be redone repeating the original process of sanding to bare wood.  I'm not sure if he had seen the finished floors before we complained, the two times we came out while the job was getting done, he was not here but his employees were.  They started almost immediately on re-sanding, staining and finishing all the floors.  
After the second time, the floors were worse.  Some of the waviness was better (but not gone), but it was obvious that they rushed through the job and did not do it the same way they had before.  
Some of the issues the second time:

• The floors were sanded very unevenly.  Our hardwoods had grooves between the boards, in some areas they were sanded flat removing the grooves, in other areas you could clearly see the grooves that appeared even darker due to multiple coats of stain.
• There was a lot of debris stuck throughout the finish
• The stain did not appear to be applied evenly, there were areas near the wall where the color was different
• The color was different (lighter) than the first time
• There are areas that appeared to have no finish at all, just raw wood exposed, this was supposed to be after 3 coats of finish were applied
• There are visible sander marks throughout the house
• There are places that are rough to the touch
• They did not remove the appliances to finish behind them as agreed and as the color is different it is now very obvious

They came back a 3rd time and said the remaining issues were an easy fix.  Unfortunately, they were unable to resolve the remaining issues and in one area even made it even worse again leaving visible paintbrush marks where they tried to apply the finish by hand.  At this point we were beyond stressed and disappointed so we decided to move on.  After 2 sandings a lot of life had been taken off the floors.  He offered us a discount and we took it.  When we decide to get the floors fixed, we are now faced with a bill larger than the original estimate.  

unknown

Outstanding. Great communication, everything the way it should be. Dean is just a nice guy doing his thing.