Ferguson Heating & Air Conditioning

"The air conditioner was installed in April 2014 and per the accepted proposal the unit has 10-years parts warranty with a 1-year labor warranty. The unit stopped operating on August 6, 2015 and service was requested to diagnosis repair. A wire on the main contractor was burnt causing the unit not to operate. The burnt area was cut off, re-attached to the contractor and unit was in operation and at time of initial service and the technician stated the office would order a factory replacement part to eliminate another occurrence. The next business day our office staff called the customer and stated the contractor was under warranty and even though the 1-year labor warranty expired we would return at no charge to replace the part. The husband stated the unit failed again and the office dispatched a technician to replace the contractor. The wife then stated she was going to going to post it all over the Internet and anyplace she can. Going to bring a class action suit against us for everything and is going to sue us. Again the office person stated the part was to be replaced at no charge. Within the next few hours a technician returned and contractor was replaced at no charge to the customer, unit was operating upon completion of service. Per customer concerns: Our company employs 18 people and yes a different person may return at a job site due to availability of a person closest to a job site or who maybe on call for an evening or weekend. Why would you call an attorney when the office stated the part would be replaced at no charge even though the labor warranty expired? Yes, her mother’s air conditioner did fail due to a manufacture defective part not an installation defect. Replacement parts were installed and the unit was in operation at no expense to the customer. As any heating/air conditioning company that purchases equipment from manufactures, any failures are disturbing and not compensated by the manufacture of equipment and are beyond the control of the company that purchases and installs them. As a service company, our only thought is why would you post a poor review when service and provided after the warranty expired at no charge to the customer. The air conditioner was repaired the same day as requested."