ELEGANT FENCE

Our pool contractor uses Elegant Fence. They are an amazing pool company so we just went with who they used, even though we got a cheaper estimate from a different company. The experience has been awful. No one came out and met with us to go over the fence and gate locations. Our pool contractor helped us spray paint. They put up 400 feet of fence in about five hours. Posts were damaged and cracked, panels were dented, the gate would not open all the way and the gate was damaged. We contacted the pool company and they reached out to the fence company and we did not hear from them. After about two weeks, we reached out a second time. We gave them the list of things that needed to be fixed. The fence company came out replaced the damaged gate with another damaged gate, but left everything else damaged. Their fix for the gate not opening all the way was to raise the gate higher. Some places were 12 inches above the ground. This does not meet pool code. They should have met with with us in the very beginning or the day of installation to let us know the location for the gate was not good. Now we have to spend more money to regrade to fix their incompetence. They complained to the landscape company that was at our house that they had to come out 3 times (day of install, initial gate replacement, and then to fix their errors that they didn’t fix the second time). Now that they installed an undamaged gate, it is backwards from the other door. Our double gate doors now do not match. I would not recommend using this company.