Zimmerman’s Roofing is a full-service exterior home renovation contractor specializing in roof replacement, roof repair, and other home exterior services. Our service area covers Lancaster, York, Berks, Lebanon, Dauphin County, and Chester County. In addition to new roof installation, re-roofing, and roofing repairs, we also install siding, gutter systems, windows, and doors. We are home to the “No Leak Guarantee,” which means that if your new roof or repaired roof leaks, we will fix it at no additional cost. Emergency Services available 24/7. Visit our website to see recent projects and to request a quote.
Residential and commercial roofing repairs, asphalt shingles, cedar shake, exterior doors, gutter guard, gutters and downpouts, insulation, interior doors & siding., maintenance and replacements, metal, replacement windows, rubber, skylights, synthetic slate
Number of Stars | Image of Distribution | Number of Ratings |
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82% | ||
10% | ||
5% | ||
2% | ||
1% |
"We are extremely sorry that the customer's experience with us did not meet his expectations. When there is roof damage caused by storms, in this case hail damage, the homeowner’s insurance claim is filed, and an insurance adjuster makes the final determination to the amount paid to repair the damage. As sometimes happens, coordinating meetings with insurance adjusters don’t always go as smoothly as we would like and can leave the homeowner frustrated as was the case here. There were several failed attempts with coordinating the meetings with the adjuster. We had a scheduling conflict on our first meeting with the adjuster, and we take full responsibility for that mistake. On the second attempt the adjuster had written down a different day and time for the appointment. On the third and fourth attempt, rain kept the adjuster from keeping the appointed time to meet. It’s unfortunate that these meetings did not happen, leaving the customer upset. Zimmerman’s Roofing has built a solid reputation as a company that provides top-notch service to its customers. Our sales and service technicians are thoroughly trained on not only knowing how to do the work needed for the customer, but to provide that work with outstanding customer friendly service. I think our 85+ solid Angie’s List reviews prove that point. There is no way we would still be in business if our customers were not happy with our work and customer service. We are extremely sorry that the client's experience was not satisfactory. We take these reviews seriously, and will do what we can to try and reach a conclusion with him that will meet his expectations."
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