The Home Depot New Freedom

It went well except that they made a mistake in the order, but they corrected it.

The quality is good. The people that work there were very knowledgeable and helpful.

We will continue to use them.

Our overall experience with them has been excellent. They offer quality products that are reasonably priced.

Nine years ago I had purchased a carpet from them that had a life time installation warranty on it. They did the job right away.

The representative at the lumber counter insisted that they had the Azek in stock that I wanted. I'm familiar with this HD because I shop there all the time. I told him exactly what I wanted from the Azek website and he insisted he put eyes on the product and they have what I needed. I drove to the store and ask to see the product in question. The representative that was working that shift said it was all located at the back of the store, which is where I suspected the first rep had casually "glanced." I told him I was not there to look at the standard 1-by stock, but that I had asked about the Azek bead board. To my amazement HE couldn't find it either!!!! There doesn't appear to be a representative at HD that really knows all their products. And if you take information in to show them, they aren't able to cross reference an manufacturer's materials. I went to True Value across the street, and they were able to order exactly what I was looking for and it arrived in two weeks!! Forget the box stores for high end or unique items, they simply don't have the knowledge or the folks able to figure it out.

The subcontractor out-shined the salesman at Home Depot. They really chose a great subcontractor. The final product works like a charm. I highly recommend them.

Measurements were taken by a Home Depot rep. and fed into their computer system. The system that they use (computer aided design) was able to show us how the cabinets and other enhancements would look like in a renovated kitchen. The in-store rep. that we worked with was Sandhi Rogerson (Design Consultant). She was masterful in using this system, and was able to offer many helpful ideas to take us from our ideas to the realities in our house. This also assured that things would fit properly, and that the correct dimensions of materials would be ordered. All worked out exactly as we wished. The Rand R installation was handled by an outside contractor. The cost is just for cabinets, countertop, parts and supplies.