STEWARTSTOWN ELECTRICAL SERVICE, LLC
About us
At Stewartstown Electrical Service our goal is to be your electrician. We are a caring family and veteran owned business serving the PA and MD areas with well over 1,000 return customers. We provide Residential & Commercial Electrical Installation, Repair, & Trouble Shooting; Generac Generator Home Standby and Portable Generator Sales, Installation, Repair, Annual Service, & Warranty Repair; and Bucket Truck services to families and businesses in Adams County Pa, York County Pa, Lancaster County Pa, Carroll County MD, Baltimore County MD, and Harford County MD. Why Stewartstown Electrical Service? •Affordable We price our services to be as affordable as possible while still compensating our electricians and staff at a professional level and meeting the financial obligations of being in business. •Licensed We are licensed in both PA & MD. PA Home Improvement Contractors License# 6709 | MD Master Electricians License# 8916. •Insured We carry Full General Liability Insurance and Workman Compensation Insurance at all times. •Experienced We have completed thousands of projects for satisfied home and business owners. •Strong Reputation Our reputation means everything to us. We are always striving for improvement and to satisfy our customers. Click here to view our testimonials. •Active Communication We understand how important communication is to you and we strive to keep you up to date with the progress related to your project. •Efficiency We understand that your time is important. We finish jobs within the established time and budget parameters with minimal inconvenience to you. •Up To Date Training Each of our employees are experts in their field of work and are always participating in continuing education programs to sharpen existing skills and learn new ones. •Respect Whether speaking with a Project Manager, Electrician, or a member of our Office Staff you will be treated with courtesy and respect. •Free Quotes We understand that you want to know the price up front. Upon request, you will receive a complete written quote with a follow-up appointment to review any changes, questions, or concerns. •Technology We invest in state of the art software and hardware for both the office and service vehicles to provide you with the best experience possible. •Warranty We offer a minimum of a 1 year labor warranty across the board for all of our services. Many of our services come with a longer warranty period and may also include limited material. •A Commitment To You We stand behind our work and are not satisfied with the final project until you are. Stewartstown Electrical... The Ones To Know... Call 993-5900 **Financing Is Available For Generac Automatic Standby Generator Installations**
Business highlights
Services we offer
& Trouble Shooting. Certified Select Generac Generator Dealer, Bucket Truck Services, Repair, Residential & Commercial Electrical Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 2% | ||
| 0% | ||
| 7% |
I waited until 830 and had not heard anything. At that point, I went into work (I scheduled the appointment at 8AM for a reason), and finally got a call from the technician at 9AM; he left a message informing me he'd be there at 915. I then called the office and informed them I wasn't there and they should inform their technician that he should turn around. Cathy was very apologetic and easy to deal with; however, I don't understand how it's acceptable to be over an hour late to an appointment. I don't have the time or the patience to sit around and wait on Tuesday. I would be more understanding if another appointment ran over, but this was scheduled first thing and there was no communication that they would be late.
They wasted my time. Furthermore, I felt a little jerked around by them several weeks earlier when I had an appointment scheduled on a Tuesday morning (first thing) and they called the previous Thursday to try and reschedule. In good faith, I figured they were being honest and I let it slide. However, after the latest incident, I would not want to hire them; I'm not comfortable relying on people to work on my home if they can't hold an appointment.
"Thank you for informing us of our mistake. We do make a mistake now and then like any person or business does and we apologies for them and set about trying to make them right. In an average year we set and arrive on time to over 2,000 appointments whether they be quote related or work related. Since the beginning of this year we have been to over 200 appointments. We have been late to 2 appointments to date this year. Yours was one of them. You are completely correct that it is unacceptable to be late to any appointment as everyone's time is valuable. A mistake was made regarding the time of your appointment. Your appointment was mistakenly placed on the technicians schedule for 9am. The dispatch notes do say 8am but again your appointment was on the technicians schedule for 9am. As a result the technician was coming from another appointment and yours was not the first appointment of his day. He was running approximately 15 minutes behind, ETA of 9:15am. He called to inform you of his progress prior to 9am which is when he thought he was suppose to arrive. We understand that this is still a mistake and we are always trying to improve our systems and communication to prevent any mistakes from happening in the first place. We want every customer to be happy. I think if you take a moment to read the other reviews on Angie's List and on our website you will find that we work hard everyday to provide a quality service to our communities. Please let us know what we can do to make this right. Thank You, Stewartstown Electrical Service, LLC"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
19755 Five Forks Road, New Freedom, PA 17349
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