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Phil Fitts Ford & Lincoln

Auto Service, Auto Sales, Auto Inspections,

About us

Phil Fitts Ford in New Castle, PA, also serving New Wilmington and Oakwood is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, LINCOLN or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Phil Fitts Ford will get you into the car or truck you choose with professionalism and attention to your needs. Phil Fitts Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Phil Fitts Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (866) 935-4344 if you have any questions or comments.

Business highlights

58 years of experience

Services we offer

New Vehicle Sales Pre-Owned Vehicle Sales Car Loans and Financing Certified Service Department Full Selection of Ford, LINCOLN Parts and Accessories Full Service Body Shop

Amenities

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-6 of 6 reviews
Linda G.
Oct 2016
5.0
Auto Sales
Yes, I recommend this pro
.

Linda G.
Oct 2016
5.0
Auto Service
Yes, I recommend this pro
.

George Y.
Jan 2015
5.0
Auto Service
Yes, I recommend this pro
They are fair on their price.

George Y.
May 2013
5.0
Auto Service, Auto Sales
Yes, I recommend this pro
Their prices are fair and reasonable. I think any car dealership has got to make a profit, and if they are not making a profit, they will not stay in business. Their prices have always been close to the competition. They have always tried to help. I have always found their service good, although some people said they have higher prices. I found them very good in the long run and I trust them. Their mechanics and service manager communicate well. I have known the owner for 20 years, and he has tried to be as fair as he can.

Matthew A.
Jan 2013
5.0
Auto Service, Auto Sales + 3 more
.......

George Y.
Jul 2011
5.0
Auto Service
Yes, I recommend this pro
They get top marks from me. I will use them again in the future.

Ben J.
May 2011
1.0
Auto Service
$100
I had a problem with my transmisson in my 2007 f-150 at 35,000 miles. They had my truck for a week tearing the trans apart to fix the #9 bearing. At 62,000 it totally went out, I had it towed to phill fitts and they said because my warranty ran out at 60,000 I would have to pay for them to hook up the code reader to tell me whats wrong with it. They charged me 100.00 to tell me my trans was bad and they wouldnt fix it under warranty. Normally i would say ok my warranty is out so it sucks but i knew when it ran out but, they had it completely torn apart at 35,000 for the bearing. It made the same noise before it went out that it made at 35,000. Long story short its the same problem. Its making it about 30,000 between trannys. Ive set it up to get it fixed so i can keep the old trans to take it apart myself and prove whats wrong.
Response from Phil Fitts Ford & Lincoln
"The member was charged $79.00 to diagnose his transmission concern. Ford Motor Company is aware of some F-150 trnamissions that make a whinning sound at highway speeds and have a repair that has been very successful. The member is correct stating it is the #9 bearing. This bearing failure has been addressed at our dealership, but have never seen where it caused a major failure. The member did ask us to replace his transission with a used transmission and did retain his old transmission, but he stated in his comments that he was to take the transimission apart to prove the #9 bearing failed again causing the transmission to fail. I have waited to respond to his comments in case he indeed find the failure. After 10 months no follow-up to us or Angie's List. The member failed to mention the four transmission codes in his system that show the transmission was over reved and overheated (usually codes we see after being stuck in mud or snow) but as we were not permitted to teardown the unit to find out why it went bad, we could not prove this."

George Y.
Nov 2010
5.0
Auto Service, Auto Sales + 3 more
Yes, I recommend this pro
$200
Very well. They are honest and forthright.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Phil Fitts Ford & Lincoln is currently rated 5.0 overall out of 5.

Monday: 8:00 AM - 9:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 9:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 8:00 AM - 4:00 PM Sunday: Closed

Phil Fitts Ford & Lincoln accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Phil Fitts Ford & Lincoln does not offer free project estimates.

No, Phil Fitts Ford & Lincoln does not offer eco-friendly accreditations.

No, Phil Fitts Ford & Lincoln does not offer a senior discount.

No, Phil Fitts Ford & Lincoln does not offer emergency services.

Yes, Phil Fitts Ford & Lincoln offers warranties.

Phil Fitts Ford & Lincoln offers the following services: New Vehicle Sales Pre-Owned Vehicle Sales Car Loans and Financing Certified Service Department Full Selection of Ford, LINCOLN Parts and Accessories Full Service Body Shop