PERFECT TOUCH HOUSECLEANING

When I called to schedule an appointment with Perfect Touch, the lady first of all didn't answer the phone professionally. I had to ask if I had "Perfect Touch Cleaning." I asked them if they serviced my area as it is about 19-20 miles away. She wasn't sure if the distance would be a problem. We scheduled an appointment. She arrived within the 1/2 hour window that she gave me. I invited her into my house and we walked through the house and I explained the services I would want her company to do. She said that my requests were no problem because they are things that they do. She had a notepad with her, but did not take any notes as I showed her through my house, which I thought was odd. I have a big house. Before she left, I asked her if she had any references she could send me, and she said she would send me some with the estimate for the work to be done. Almost 2 weeks later, I received a message from Perfect Touch through the mail. The envelope was addressed to "Resident," and the letter inside wasn't even addressed to the correct name. The letter said that they do not service my area. All the time showing her through my house and all the waiting to hear back, and they turned me down! It seemed as though she had already written my home off before even stepping in the door.