Pro Fence & Railing

Beware of signing any agreements with Pro Fence and Railing! I put down a deposit for the full price of a fence installation after being told that the fence would be installed within 2 months. Several weeks later, I was told that the installation date would actually be over 4 months from the date of the initial deposit. As it would happen, we suddenly needed to sell our house prior to the installation date, so I asked Pro Fence if we could cancel the project and have the deposit refunded. Even though the installation date wasn't for another 2 months, they refused, citing that "all deposits are non-refundable". While that may be true, businesses that generally try to do the right thing will usually make exceptions in scenarios like this that are out of the control of the customer. It's an incredibly greedy company that simply doesn't care about doing the right thing for the customer. Their needs will always come before yours.

the office manager and the business owner are very rude individuals. i waited patiently when the manufacturer never received my order from them, was even told i would receive a discount on my next order (i still have $16,000 worth of fence to put up)...and i waited patiently for the job to be COMPLETED (work still needed done on my 2 gates). however, they were anything but patient when they DEMANDED payment. it was not 18 days late as they persisted. it was a reasonable amount of time to pay an invoice. but the owner threatened me with an attorney, called ME an ******* and hung up on me. this was the 3rd time i hired them and have been good for the money each time. however, he said he doesn’t care about any future business