Kelly's Cleaning & Personal Assistance
About us
Kelly’s Cleaning & Personal Assistance serves the Lehigh Valley, including Easton, Bethlehem, Forks, Palmer, Wind Gap, Pen Argyl, Orefield and surrounding areas in Pennsylvania. Kelly’s Cleaning & Personal Assistance provides services that take care of the tedious and time consuming chores throughout the day. Residential cleaning, home, garage, attic, or office organization, errand assistance, grocery shopping, & more. Call or email us today and say "Help Me Kelly" to see how we can help you focus on what matters most in life while we focus our service on you!
Business highlights
Services we offer
Errands, Grocery Shopping, House Cleaning, Organizational Projects
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 11% |
"Thank you [Member Name Removed] for your kind words. I am always looking for ways to improve. Would you mind telling me how you feel we can improve our punctuality and professionalism grades? Thank you so much."
"I don't understand this review. I see that [Member Name Removed] previously posted a review in 2015 which I replied to. The only thing I can see is that she listed is that I completed the job I was hired for, that she'd hire me again, & that she stated her review on band of neighbors. I don't see any text in the description area and the overall grade she gave me is an F. Am I not seeing everything she posted for some reason or is this all that was typed?"
"Thank you Betsy, for your kind words. I enjoyed working with you in the past & look forward to working with you in your new home. Thank you for taking time to place a review. A referral, or recommendation is the best compliment."
"Thank you for your review. It was a pleasure working with you. I'm glad we could work out our schedules. I look forward to working with you in the future."
"Thank you for your review. I'm glad I could help & look forward to working with you in the future."
"Thank you so much. It has been my pleasure working with you & your family for the past 3 years. I look forward to many more years with you. Thank you for taking the time to submit a review for my business."
"While I do not recall the exact estimate price I gave to Lori, because this took place 8 months ago,I do know that our actual time there was longer than I initially planned. This was because my staff member, Jackie & I were VERY VERY detailed in our cleaning of [removed member name]'s apartment. She had stated during our estimate appointment that it had been awhile since she was able to clean her apartment thoroughly because of her medical situation. I always ask a potential client if they would like us to start with a thorough, "Spring Cleaning" or a basic maintenance cleaning. [removed member name] stated she would like us to do a thorough cleaning to get the apartment "back in shape" There was over an hour taken on the shower alone in the bathroom, as well as more than an hour taken in the kitchen. Two areas [removed member name] stated she had been unable to deep clean in a while herself. All stairs in the apartment were vacuumed as well. Furniture was moved, vacuumed, & mopped where there was no carpeting, and baseboards were vacuumed & wet wiped down. When we left, [removed member name]'s apartment was in pristine condition. I also followed up with her the next day to be sure she was happy with our work, giving her time to look around her home. I was not able to reach her by phone. She text me to cancel her future appointment, and when I tried ,again, to call her, I received no response. She would only text me stating it was not something she could discuss. I thought perhaps it was due to her medical situation, which I was unaware of, other than knowing she was having trouble getting around. Now, in speaking on the topic of taking advantage of the disabled or elderly population; Prior to my cleaning business, I was in the medical field where the primary population I cared for was senior citizens. I have the utmost compassion for seniors and took great pride in what I did for them. I still to this day, take great pride in ANY and ALL work I do. I was raised to do something properly or don't do it at all. At any point in time when any client is or has been unhappy with something our cleaning service does or has done, they are given opportunities to bring the situation to my attention. I always follow up with clients, especially when they are new, to see if there is anything we can improve upon. I did the same thing for [removed member name]. If she were unhappy with our work, she should have told me then. I would have gladly returned to her home to bring things to her satisfaction. It is now 8 months later. I will still offer that to her. I will come and clean her home to her satisfaction, for FREE, and have her look over EVERYTHING prior to my departure. I take pride in my work, and stand by it. All of my clients would seriously beg to differ with her review. Thank you to Angie's List for allowing business owners to reply to reviews."
"Thank you so much for your kind words. It's my pleasure working with you."
"Had I received notification about this review I would have certainly replied sooner. I also spent the last two hours typing my reply & when I clicked "submit" I was taken back to the log in page & my reply was lost. I will respond as soon as I can as there are several things I want to address about [member name removed] review."
Overall, Kelly has exceed our expectations. Not only does she provide the highest level of cleaning, but her professionalism and attention to detail is apparent in everything she does. We have scheduled our recurring appointments with Kelly for the remainder of the calendar year, and will continue to work with her team, as long as possible.
"Thank you so much for your kind words. It has been our pleasure working with you & we look forward to continue servicing your home."
"Thank you [member name removed]. The best compliment is a recommendation. I look forward to working with you in the future."
What I liked about Kelly's service:
1. They are very professional. They do their work. They don't surprise you with pricing changes after the job is done. They don't talk about other clients. They are very efficient and friendly. They keep a notebook of your preferences and when the workers arrive, they have a checklist so they know exactly what to do. You don't have to keep reminding them of what you want done. There is no drama.
2. They are knowledgeable about cleaning. They supply the products. They know not to mix certain chemicals together. They know what works best on each surface.
3. Kelly has little turnover with her employees. She has done background checks on her workers. The same workers come to your house time after time so that one can form a relationship. The workers seem generally happy.
I am happy to say that I am done looking for a cleaning service. I have found a great service in Kelly's.
"Thank you [member name removed] for your kind words. I am happy that you are satisfied with our cleaning services. I strive to maintain consistency in who I send to homes for exactly the reason you mentioned as well as the cleaners getting a time efficient routine down. I'm glad we are meeting your needs and that you appreciate the team's professionalism. We look forward to working with you in the future."
"Thank you so much for you kind words. I am serious about my work and take great pride in what I do. Thank you for having me in your home. I look forward to doing business with you in the future."
"Thank you very much for your kind words. I pride myself on attention to detail. It has been a pleasure working with you and I look forward to continuing to do so."
"First & foremost I would like to apologize for any inconvenience or misunderstanding. I didn't have any scheduled appointment on my calendar with Juli. Since she said we had an appointment to meet for an estimate I had to have forgotten to make a note of the meeting because I never no-show. If something comes up on my end for any appointment I contact my client or potential customer with an explanation. I would like to speak to Juli to offer my apologies, & a gift certificate for cleaning services for the inconvenience she experienced. Thank you"
"Thank you (Member name removed) for your kind words. It has been a pleasure working for you both. I am glad you are happy with my work."
Kelly is a perfectionist and cleaned all crevices. My house has never looked this good! I was very pleased with her work and the price that she charged and we will continue having her come on a bi-weekly basis.
We used her to help organize and unpack during the move. She also set up the home office and kitchen. The kitchen is actually set up more efficiently than it was before! Her work is exceptional and I would not recommend anyone else other than her! Look no further if you are looking for a reliable, trustworthy, and efficient cleaning service that doesn't charge an arm and a leg for quality service. She is very professional,prompt and has a very friendly and outgoing personality.
"Thank you so much [member name removed]. I'm glad you are happy with my work & look forward to working with you in the future."
"Thank you [member name removed]"
"Thank you for your kind words. House cleaning is the category that (member name removed) utilize my services. It is my pleasure working for them."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
., Nazareth, PA 18064
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