AQUA-DUCKS

Our pool cover had a lot of holes in it so we couldn't get all the algae water and leaves off the pool cover. When our regular pool company came to open the pool the simply dumped everything into the pool instead of skimming off the leaves! There were so many slimy green leaves in the pool which in turn made the water so cloudy you couldn't see the bottom of the pool. We had our regular pool company come out twice to clean the pool but they still left some of the leaves so all the chemicals went to waste due to the slimy leaves. We called Aqua-Ducks and they came out right away. Cleaned a lot of the leaves out of the pool and added different chemicals. Not all the leaves got vacuumed out due to the cloudiness of the water because you couldn't see all of them but over the next few days we were able to get out the rest of the leaves and then the pool cleared up. They were prompt in calling me back after my original call and came out right away. We are planning on using them to open and close our pool from now on.

I've used Aqua Ducks for the past 2 summers. They are located close by which I liked. I found their attitude to be degrading and rude. There is one guy there that is OK to deal with but the other guy makes no qualms about letting you know you are an idiot and easily gets annoyed when you ask him any questions on how to take care of your pool. The first time I used them we got off to a rough start. I called them in the afternoon after opening my pool to see how everything went. They confused me with one of their other customers and starting accusing me of leaving my shed locked and not leaving the hose connected for them, blah, blah, blah....I was totally confused by what they were saying and we finally realized he was talking about another customer of his. We laughed about it at the time but it was a sign I should have taken more seriously. They constantly try to sell you new filtration systems, new equipment, new robots. They make you do a lot of the work before they come over to close the pool and charge more than other pool maintenance people in the area. They were supposed to call me with the estimate to fix the robot before completing the work but they never did. They just called me and said the robot was fixed and to come pick it up. Honestly, for the cost to fix it, I would have rather put that money towards a new one. I guess I was desperate to use them but I have since found someone else who is EXCELLENT and less expensive. The best part is that taking care of pools is his second job. I just joined Angie's list and will be giving him the fantastic review he deserves. I am glad to have gotten rid of Aqua Ducks. Don't use them....there are better pool maintenance companies out there.