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Shank Door Co
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
Based in the heart of Southeast PA, Shank Door has been offering garage and exterior doors since the 1960’s. Our team is dedicated to helping you have the right exterior door for your situation. We want every customer to experience: Help finding the perfect garage or exterior door. Regular communication during the process. A local company with a reputation for integrity and quality. 100% satisfaction guarantee. The knowledge and skills we offer with 100+ team members
Business highlights
Emergency services offered
61 years of experience
Services we offer
Residential & commercial doors, accessories, garage doors repair, installation & retractable patio awnings., operators
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.967 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 67 reviews
Carol C.
Jan 2024
We just received a service call from Shank Door Company and our Technician was Tim. Our call was promptly answered and our technician was on time, polite, very knowledgeable and completed the work efficiently and on time. I would recommend Shank Door and Tim the Technician again.
Janet E.
Mar 2023
The repairman recommended it would be more cost effective to replace rather than repair the opener because it was so old. Replacing the electronic board might fix the problem but might not.
Juan H.
Mar 2022
Mike , did a outstanding job removing my old garage doors and installing the new ones. He was very professional and polite and did the work in really good time
Tony Z.
Mar 2021
Matt and Conrad did a outstanding job removing my old garage door opener and installing the new one. They were very professional and polite and did the work in half an hour.
Response from Shank Door Co
"thanks for your generous comments! our technicians really do go out of their way to try and please customers and do an excellent job. and thanks for your patronage."
Jim H.
Dec 2018
Had a significant problem that the company solved themselves, beyond the warranty. Most companies would not of done that, but they did. It did take several conversations but the company was very responsive and responsible with how the dealt with the issue.
Donna P.
Dec 2018
The man doing the work for us was great! Very professional and courteous!
Karen R.
Feb 2018
Fixed the door and very conscientious
Melissa C.
Nov 2017
They were very professional and the door looks and works great! The door came in earlier than expected and they installed it the very next day.
Ronald E.
Jul 2017
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Christopher K.
Jul 2017
We use them every time. We tried other companies, didn't like them. We got Shank and have been using them ever since. They are really good and reasonable. They are great.
S F.
May 2017
They were outstanding
Marlene L.
Apr 2017
Professional, clean and thorough.
Robert G.
Feb 2017
Wonderful company! Have used them twice - very competitive pricing and impeccable work.
Wendy S.
Nov 2016
The quality was very good. They were responsive and they called before they came, which is always helpful. They were right on time. I thought there was something specific wrong with the door, and they proved me wrong and showed me what it was. They knew immediately what the problem was, it was very confidence inspiring.
Ruth B.
Oct 2016
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Bill T.
Jun 2016
unknown
Mary L.
May 2016
unknown
Ann B.
Apr 2016
The service man was great. Very professional, polite, and knowledgeable. If needed, I will definitely use their services again.
Lisa L.
Feb 2016
unknown
Christopher K.
Feb 2016
unknown
Richard R.
Jan 2016
unknown
S G.
Nov 2015
(Our door is a basic "contractor quality" model that the home builder had selected.)
Shank Door did not inform us that any fees would be due at the time the technician showed up; the technician informed me of that at the time he arrived.
The technician did not have proper parts to make repairs to our damaged door - he stated that he would have to order replacement parts. After contacting the Shank Door Company home office the technician learned that our model door was discontinued, and a entire new door would be needed. We would actually need two doors if we wanted both garage doors to match. I was not ready to commit to replacing both doors. Since the technician was unable to make any repairs, combined with the fact that we had not been notified of the fee schedules prior to the technician arriving, no fees were charged and the technician departed.
As of November 2015 the door remains unrepaired. I am still thinking about what and how the door is going to be repaired - not replaced. I wish that Shank Door Company had done a better job of communicating their policies and fee schedules before the technician arrived.
Shank Door did not inform us that any fees would be due at the time the technician showed up; the technician informed me of that at the time he arrived.
The technician did not have proper parts to make repairs to our damaged door - he stated that he would have to order replacement parts. After contacting the Shank Door Company home office the technician learned that our model door was discontinued, and a entire new door would be needed. We would actually need two doors if we wanted both garage doors to match. I was not ready to commit to replacing both doors. Since the technician was unable to make any repairs, combined with the fact that we had not been notified of the fee schedules prior to the technician arriving, no fees were charged and the technician departed.
As of November 2015 the door remains unrepaired. I am still thinking about what and how the door is going to be repaired - not replaced. I wish that Shank Door Company had done a better job of communicating their policies and fee schedules before the technician arrived.
Response from Shank Door Co
"Hello Mr. [Member Name Removed], Did this get resolved yet? I don't know the model of door but if we can get replacement parts from the manufacturer, we take that option. We can't control what the manufacturer's do in regards to models that are discontinued. Having said that, some brands are better at making replacement sections for as long as 20-30 years and other brands will discontinue a model and quit making replacement sections within a couple years. We can go back to the manufacturer and see if they will make a concession as to replacing the complete door for the price of the sections that are needed. Was it a section problem? or other parts? How old is it and what brand is it? Sincerely, Steve Baugher"
Bob P.
Oct 2015
unknown
Carolyn W.
Sep 2015
went well, all work preformed well, no issues. the service department of Shank For is great. the "c" on the responsiveness is for the SALES dept. I called to inquire having a new opener installed, left a message, no return call. after a week I went to sears, bought an opener and installed it myself. 2 days later got the return call. not good. BUT, I fully endorse the device dept, they always have been good.
Ruth S.
Sep 2015
Went fine. was on time and gave a phone call to assure I was home.
Licensing
State Contractor License Requirements
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FAQ
Shank Door Co is currently rated 4.9 overall out of 5.
Yes, Shank Door Co offers free project estimates.
No, Shank Door Co does not offer eco-friendly accreditations.
No, Shank Door Co does not offer a senior discount.
Yes, Shank Door Co offers emergency services.
No, Shank Door Co does not offer warranties.