J Haines Roofing Co

"I took a hose on the roof to find the leak because, I did not see anything obvious that would cause a leak. She accompanied me on the roof. It appeared to be coming in the ridge vent everytime I put water to it, and she agreed. The next day before I did repair she wanted to check it with hose again to make sure that was the problem, it leaked again, and she said to do the repair. A couple days later she called, and said it was leaking again, so I took the hose back up there it did not leak from ridge vent repair it was leaking in the valley (Where two different roof slopes meet) I then went into the attic to see if I could see leaking inside.(Which I usually do first, but she said I couldn't get to that section) I found the leak, and rotten, and moldy plywood. I then informed her that the valley shingles and plywood needed replaced a pertty substantial amount of work. I was there four times, and she did not like my diagnosis. You have to repair a roof leak properly, or it will just come back again. The only way it could have been fixed in two hours is if someone smeared tar over shingles. I typically deposit checks within a day or two of reciving them. I do my best to explain, and show customers what I am doing on their roof with pictures to insure they are satisfied. Thank you for reading."

"I told customer that we were busy at the time of estimate, and that we could likely start before Chrismas (weather permitting). Typically roofing in winter months can be difficult because of snow and ice making it too dangerous to work on a roof, I told him that, and he understood. The problem came when I called the customer first week of January to let him know the forcast was calling for 60 degree weather next week, and that we could start roof then. He did not answer or return messages until a week later. I then informed him that, I had scheduled another job because, I did not hear back from him for a week, and that I had to take advantage of the nice weather so, I moved on to the next customer on my list. He was not happy. I told him he would be next on the list but he told me forget it. This is why the F rating. Thank you for reading"