I am not pursuing this any further with the supplier. Others should know what they are getting when they order filters from this company.
Description of Work: I ordered air filters for a "Water Furnace, Envision" heat pump. The filters were advertised as 24" x 28" x 2" and were identified as appropriate for my unit. When they arrived, I was surprised to find that the filter was two smaller filters taped together to achieve the appropriate dimensions. In fact, they were approximately 1/2" undersized in both directions (23.5" x 27.5"). When I E-mailed a complaint to the company this is the response that I got: There are two dimensions on filters – the nominal size which is 24x28x2 and the exact size which should be approx 23 1/2" X 27 3/4" X 1 3/4". Working with the manufacturers, they determined that two filters put together would be stronger than one. Manufacturers were having problems with filters being pulled into the blowers when frequency of change did not occur per specifications – every 3 months. This is the reason for the size difference and the taping.Thanks,
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Heating and Air Conditioning
FAQ
Furnace Filter Warehouse LLP is currently rated 1 overall out of 5.
No, Furnace Filter Warehouse LLP does not offer free project estimates.
No, Furnace Filter Warehouse LLP does not offer eco-friendly accreditations.
No, Furnace Filter Warehouse LLP does not offer a senior discount.
No, Furnace Filter Warehouse LLP does not offer emergency services.
No, Furnace Filter Warehouse LLP does not offer warranties.