Certified Water Services

"Thank you for taking the time to leave a review!"

"Thank you for the kind words [Member Name Removed]! I will let my brother Brendan know you appreciate his thoroughness with your water softener installation; please feel free to give us a call, 215-968-8860, or send us an email if you ever have any questions regarding your water softener or water quality- we are always happy to help our neighbors. Patrick Raimondo, CWS"

"Hello (removed member name)- Certified Water Services took full responsibility for the miscommunication between the office and the technician on that day, and we made it right to the best of our abilities in a timely manner. On the day of service, 08/16/13 between 2:30 and 3:30, the annual service on the reverse osmosis system was performed (please confirm the date of service by checking the date on the check you wrote us that day, #1403). The technician out that day was unaware of the conversation that your wife and I had about there being no charge for the refrigerator/ice make connection (typically this connection is done during the initial installation). He therefore charged her for the labor that was involved with the connection. The same day, at 4:21, your wife called and notified me of the error. We promptly mailed the refund check out the following day. Our bank statements show that the check was processed on 8/29/13. (removed member name), what could we have done to better resolve the situation? This issue could have been circumvented if your wife would have simply said to the technician at the time of payment: "The gentleman on the phone said I was not going to be charged for fridge connection." Then the technician would have called me at the office, and I would have confirmed I did indeed say that, and charge would have been removed. Your wife decided to call after she paid and the technician left, therefore we had no other option but to mail you the check. We regret that you felt like you did not get exceptional service that day and urge any and all of our customers to just ask us if and when they do not feel they receive exceptional service, because we will try to make it right. Patrick Raimondo Certified Water Services 215-968-8860 ."

"(member name removed), here is the timeline of what happened: 04/03/2012- CWS installed a water conditioner in basement and a reverse osmosis system under the kitchen sink. Both systems were installed in accordance with the manufacture’s recommendations, local plumbing codes, and were up and running properly at the time of completion. 06/27/2012- CWS received a phone from (member name removed) stating that the reverse osmosis system under the kitchen sink was "leaking." Victor, the owner of CWS, went to the (member name removed) residence at 1:30 pm to correct the problem. He found that the leak was caused by the drain saddle clamp becoming misaligned on the main sink drain pipe. This can only happen if the drain saddle clamp is jarred, bumped, or knocked loose. Like dropping your phone, the drain saddle clamp, if subjected to impact will sometimes loose functionality. Victor explained this to Mrs. (member name removed), fixed the clamp, then made sure the reverse osmosis system was online and working properly. Victor checked and did not observe any water damage under the kitchen sink, and was not informed of any damage in the basement. Mrs. (member name removed) was not charged for this service call. 10/24/2012- CWS received a letter from the law firm representing the (member name removed). The firm was seeking compensation for water damage caused by CWS. Victor informed the firm that he had no idea what they were talking about, and should contact our insurance company. Our insurance company investigated the matter and concluded that it was not the systems that were installed by CWS that caused the damage. Subsequently, our insurance company denied the claim and deems it unsubstantiated. It should also be noted that: - CWS has never had a claim filed against us. - (member name removed) called us on 05/18/2013 and left a voice mail asking us to do a check up on his water softener. - Upon advisement from our insurance company and legal counsel, CWS was advised not to perform any future service at the Lazzaro residence. We informed (member name removed) that we were, unfortunately, not able to continue to do business. - CWS is not sure about the "F" rating on price, it is on par with the other "A" ratings of price. Additionally, nobody forced them to do the work we proposed to them. - CWS has hundreds of happy and satisfied customers, and plenty of positive reviews all over the internet. We strive to meet and exceed our customers' expectation on a continuing basis."