LA-Z-BOY FURNITURE GALLERIES

Furniture - Sales

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Catherine M.
04/2013
1.0
furniture sales
  + -1 more
La-Z-Boy is a respectible brand but this new store either needs to start paying their sales personnel on a commission basis or something because with the lack of professionalism, design help etc, it seems they are only salaried and do not jump through hoops for Customer Service Excellence. There are too many examples and circumstances to mention showing poor quality of teamwork in this showroom. I will not go back to this store as I'm a firm believer in exceptional customer service experience which we did not receive overall.
Description of Work: Walked in to price and review couches, chairs and ottomons. First of all, when walking in the store, all the sales personnel were sitting on displayed furniture talking and not acknowledging a customer walk in. We walked through the store for about 15 minutes before Jessica approached us and tried to help. Jessica was not part of the group of sale personnel sitting on displayed furniture when we walked in and seemed to be new in sales but was trying. Jessica was very nice. We asked about the depth of couches and to show us the deepest couch without sitting on every couch on display and this could not be done with exception of one couch in the back. It didn't seem that there was any interest from anyone in the store in exactly why we were looking for furniture, no opions, no feedback no attepts to help design, no attempts to help with overall measurements of the room the items were going into etc. So, we kept looking for a deep couch, found one, but not a lot of fabric selection that seemed up-to-date. We checked out a couple fabric pieces from the store to verify matching and returned them a couple days later without issue.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


    Contact information

    4721 WILLIAM PENN HWY, Monroeville, PA 15146


    Licensing

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    Service Categories

    Furniture - Sales

    FAQ

    LA-Z-BOY FURNITURE GALLERIES is currently rated 1 overall out of 5.
    No, LA-Z-BOY FURNITURE GALLERIES does not offer free project estimates.
    No, LA-Z-BOY FURNITURE GALLERIES does not offer eco-friendly accreditations.
    No, LA-Z-BOY FURNITURE GALLERIES does not offer a senior discount.
    No, LA-Z-BOY FURNITURE GALLERIES does not offer emergency services.
    No, LA-Z-BOY FURNITURE GALLERIES does not offer warranties.

    Contact information

    4721 WILLIAM PENN HWY, Monroeville, PA 15146