FIREPLACE & PATIO PLACE

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I initially called while still living in Virginia to the Cranberry Twp store.  I explained that I'd be up there the week of July 4th & that I'd like someone to assess the suitability of running a gas line into the living room for a ventless gas fireplace.  They were willing to set this up well in advance.  On the day of the appointment the estimator arrived promptly.  He assessed the situation & determined that it was indeed feasible for the installation.  
I already knew I wanted the smallest unit they offer.  I called-back the store to place a 1/3 deposit & they directed me to pick a finish for the mantle + if I wanted a remote starter.  I then requested an install date about a month in advance, which they were able to comply.  On that day, once again, the crew was on-time.  A plumber ran the gas line through the attic, down the garage wall & into the back of the living room.  The installers assembled the mantle but had to stop. They said the actual gas log or the hearth was damaged.  Apparently they received a bad shipment of the model used for my installation.  They called to their warehouse about getting a replacement unit, but that led to the discovery of the bad batch of these units.  No matter as it was mid-August & over 90.
So we arranged a date in mid-September after move-in.  The guys arrived on-time, laid down a runner over my brand new carpet & commenced to completing the job.  With maybe 40% already in-place, this took maybe 90 minutes.  They gave me a quick lesson on how to use the remote and took out any waste/scrap they made from the install.  It's still to early to need a fire, but this overall situation seemed to go smoothly.  I'm taking it on faith that the unit will function and that the store staff will be available to answer any questions I may have when I do begin to start fires as I may well forget my lesson.  But the process of setting-up the appointments needed for the project and obtaining dates that met my schedule went very well.  And ironing-out the details of my order also went well.  It was a positive experience from start to finish.