Cabinets To Go

At first the team at the Monroeville, PA store seemed great but once my order had issues they apparently washed their hands of my order. A piece was all of the sudden out of stock and delayed the order by one week. After finally receiving the cabinets one was out of square and the channels had to be hand chiseled out because nothing lined up. The locking mechanism would not lock and would need to be manually fixed to make it remotely stable. I called customer service and they assured me a new cabinet would be shipped immediately. After waiting a week to receive the replacement I called again and it was delayed another week. At this point, over a month into the process I still don't have a replacement. Customer service kept reiterating damage and quality issues are in the terms and conditions and they are not liable for delays or problems nor will they accept a return after the product is removed out of the box. My countertop installer will arrive tomorrow and I am going to have to pay a contractor additional money to make what I have work so I'm not another week or two behind. 

Their actual product is good.

I had a lot of questions and they were able to answer everything. They had a warranty for 35 years. They use all local people. I spoke with Frank and spent a large amount of time with me. He stayed with me through the whole process. He was very knowlegeable and helped me pick out the best ones. He let me know what would be the advantages and disadvantages of all the options. He probably spent at least 8 hours with me and helping me plan my new kitchen.