Geek Squad - Best Buy

The service was fine and we had no complaints. They had what we needed and answered all of our questions. Their people are courteous; when you need something they are helpful. You can generally find people around to help you and they are not pushy at all. If they don't know the answer to my question they will go find somebody who does.

We went into the store and agreed to purchase a floor model TV after inspection and seeing it in good working order. we paid and set a delivery date. We did not receive any communication from the delivery company and after calling them we found out our TV was going to be delivered a day late on Sunday. Upon delivery my husband and I discovered that the TV being delivered was not the model in the store that we had purchased. This TV had scratches, gouges, and bits of metal sticking out that could cut someone. When we noticed this we pointed this out to the delivery man who was apologetic and refused delivery. He took back the TV no problem, and was very apologetic. We contacted Best Buy to get the situation straightened out. The manager was not helpful in finding us the TV we wanted and insisted that refunding us the money to our Card and sending us on our way was the best option. We ended up purchasing the exact same model brand new at a differed Best Buy location for the discounted floor model price. We are not sure weather or not the delivery mix up was the fault of bust buy or the delivery company, either way the whole situation could have been handled better.