We never got the wood this time. They dont want to deliver to us. But they never stated why or ever called us to let us know. What did we do wrong? We ordered firewood and it snowed the day they attempted to deliver it?
Description of Work: We have purchased firewood from this company in the past. Although it was not great firewood as it was not seasoned it was convenient for us. This December we ordered firewood from this company as usual. They decided to deliver on a day when we received snow and they could not make it up our driveway. The woman in the office called my husband and yelled at him since we did not call them and did not plow quick enough. They never told us what day they were coming and the snow came that morning- we already left for work that day. My husband called mr berg and he said oh that is okay I will try again as soon as it fits my schedule sometime in the next week. Well we waited and 2 weeks passed. My husband called and was told that they would not deliver to us. They would not tell us why. What I find interesting is that they never contacted us to tell us they were not coming back. We left a check outside for them for two weeks. If they communicated that to us we could have ordered wood from some other company. They acted like they were doing us a favor when they delivered it-that is the product and service they advertise- FIREWOOD for sale and delivery.
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Firewood
FAQ
Berg Brothers Firewood is currently rated 1 overall out of 5.
No, Berg Brothers Firewood does not offer free project estimates.
No, Berg Brothers Firewood does not offer eco-friendly accreditations.
No, Berg Brothers Firewood does not offer a senior discount.
No, Berg Brothers Firewood does not offer emergency services.
No, Berg Brothers Firewood does not offer warranties.