A&S Mechanical

Beyond Disappointed. A and S Mechanical came to our house to fix our furnace. After three trips to our house spanning nearly a month, the water from our furnace was still not hooked up. On the third trip, nearly three hours was spent cutting and re-soldering the same pipe, which was ultimately never completed without leaks. On the fourth time, a different technician undid the mess the first employee did, and finally finished our furnace. In the month that it took to finish our furnace, we had three water leaks, one of which was in a finished room in our basement. Additionally, we needed to call A and S an evening after the technician left to get direction on how to turn our water back on because the technician had turned the water off at an unknown location and failed to turn it back on. With that nightmare behind us, we figured talking to the owner(s) would give us some satisfaction; but we were wrong again. We asked the owner to call us after the fourth trip, which they never did. I called to speak to the owner, who was unavailable, but assured they would call me back. No one ever did, however, we got an incredible bill in the mail for a greater amount of time than the technician was even at our house. The owner was called again, but was not in. She conveniently called at the end of business, so when we returned her phone call 15 minutes later, the office was closed. We called the next business day, to which we were told again she would call back, but she did not. Calling A and S again near the end of business that same day prompted one of the owners to finally call us back. She discussed the issues with us and advised she would review everything and call me back. Of course she didn’t, and we instead just received another bill in the mail. She was happy to suggest sending their most experienced technician to look at our furnace, to try to get more money from us, but we declined. To be clear, we hired A and S Mechanical to fix our furnace, which took four trips, the last two of which were to just clean up the mess from the first two visits. We were charged for the labor to undue their own messes. We had three water leaks, one of which was discovered by walking down to our basement and hearing the water gushing down the wall and pooling on the floor. After all this, the customer service was even worse than the damage done by the employees. We are thankful they didn’t do more damage to our home.