Lesher Natural Stone, Quartz, & Tile

Very happy with the work done. Looks beautiful.

We are very pleased with the work done by Lesher's. We were very impressed from start to finish...loved the showroom, and everyone we dealt with was very helpful, knowledgeable, and professional. We have received numerous compliments on our kitchen and will definitely use them again!

The counter tops are very nice and the installation went fairly well when they finally arrived. Lesher was supposed to show up on May 9 to start and complete on May 10. We were not notified that they could not meet the dates and they did not show up. In call to them, they stated that the were two days behind and would start on May 11. During a further communication on that date, they said they would be delayed until Friday May 13. They called later that day and said they would start on Thursday, May 11 and be at the house at 8:30 AM. Once again, they did not show. I called at 9:30 and they said they had not left the shop yet (45 minutes away). Once they arrived, things seemed to be going well and I was told they would complete the job that day. They arrived with 1/2 of the counter tops and said they were going back for the balance. A call to their tech said the vehicle broke down and they would not be back until Friday. Overall, very poor communication. Bottom line, good product, poor management. Based on that, I would not use them again.

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Very stress free process, estimate to completion. Beautiful result.

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I LOVE LOVE LOVE THIS COMPANY! 

Starting with Mary Jane helping with design and expert advice, helping me to get a remnant stone because of size, the right tile, etc.  She was always upbeat, kind, and helpful.  I even made some changes to the type of fixtures I wanted and she followed through as if it was no bother. 

Randall came out to look at the job before I received the estimate. He was extremely helpful and "nothing was too difficult" to give me what I was told by others could not be done--and he did everything beyond my expectations.  I received the estimate within 24 hours and they expedited the time frame to get everything done because I was leaving for business travel.

As a leadership consultant and behavioral analyst I teach companies how to not just externally provide customer service to get and keep customers (though that is good) but to genuinely value the customer and what the customer values.  Everything I have witnessed with this company exemplifies that they do value the customer, the quality of work they provide demonstrates that and they  treat as valuable what is important to the customer.

Now, here is the above and beyond call of duty example that this company displayed to me through the whole process:

1. Randall was so respectful of my home, cleaned up after himself even when I told him it was okay to leave the things out because he was coming back in a day to finish the project.  No...he cleaned and vacuumed.  Wow!  The first time he came to our home I told him we are a "shoeless" house...never had to remind him after that. 

2.  He was pulling off an old counter top and putting on a new stone one (of course there would be some need for paint touch ups--it's construction stuff) along removing old floor and laying title, removing floor baseboards, with new towel bars, etc.  He asked if we had any bathroom paint and was immaculate about every touch up (which was not his responsibility...but he cared how it looked.

3.  We had some speckles on the stained wood baseboard from a previous paint job and he asked for something to clean that up - he made our baseboard look so much nicer then before they were pulled out. Once again, this was not his responsibility but he really cared about excellence.

4.  There was no access panel for tub plumbing and he went way out of his way to put an access panel that actually looked nice when he was done...and it was inside a closet where perfect "beauty" was not anticipated and it looks great.

5.  The big deal for me was that there was NO STRESS in the whole process.  I hate remodeling projects and construction, but there were absolutely no problems and my house was not disrupted.  (In fact Mary Jane said to me before we started - work on one project at a time so you are not without during the process...her counsel in many things helped me to make the right choices and save money meaning "less sales" for them at the moment, but in the process they've gained a repeat customer).

Bottom line:  Not only would I hire them again, but I am anxious to redo our master bathroom--much bigger project.  I don't have any of the dread you feel when you go into a remodel.  I trust them! 

Lastly, Randall has an "over-the-top" work ethic that really impresses me! He carried the extra tile into my storage, did all types of little finishing touches.  The job superseded my expectations...but now I've got great expectations for my next project. 

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After initial missteps, the President of the company has contacted me and has made arrangements to complete the work even though I no longer own the house, he is working with the new owners to make the repair.

We visited about six suppliers and installers of granite kitchen counters on September 2, 2014. Prior to our search, we went to Angie's List in order to narrow our choices. We asked each firm to give us an estimate based on the sketch and measurements we provided them. Lesher's was the final stop as planned as we were most impressed by the reviews on Angie's List.
We saw an unique granite counter top at Lesher's. This was in stock. We reviewed the back splash choices with Diane in the showroom and opted to pick one to match the counter top. We decided to have the tiles put on vertically instead of the normal horizontal installation. The prices provided to us was more than competitive.
We received the quote on October 3rd, 2014. While the quote took a little longer than anticipated, we weren't in a hurry and Diane kept us aware of what was going on. The paperwork accompanying the quote stated the back splash we had selected was discontinued. We made another trip to Middletown and select another tile pattern as wll as a new faucet/sink from a store recommended by Diane. BTW, Lesher's was extremely busy at that time of the year, We didn't have any completion date in mind which worked well for both parties.
We sent them a deposit, and they scheduled a visit to do the template on October 13th. The old counter top was removed on October 24th,  and our new one installed later in the morning. We had picked out a new faucet and sink after our second visit to Lesher's, and which also was installed on the same day. There were some wall repairs required after they removed our old counter/ back splash that morning.
The tiled back splash was installed over three days on November 21, 22 and 24, 2014.
We are extremely pleased with the entire process, including the costs. They were very respectful of our home and did a far better job than we had done on our previous house.

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bove wI can't say enough nice things about Lesher, I worked with Mary Jane to pick out my granite.  She is very professional, helpful and a very easy person to work with.  My kitchen is a small galley kitchen.  But they never made me feel like my small project was less important than any other project they were doing. Everyone was so great, from the design intern, Toni, to the installers, to the templater, just everyone!  You can tell the all really care about what they're doing and the customer.  May Jane was responsive to all my questions in a timely manner.  She always got back to me with the answers to even the littlest question usually on the same day.  They did the installation today and it looks absolutely fabulous!  the were on time and went over and above what I was expecting.  They were very thorough to make sure all the plumbing connection were done correctly and there would be no problem.  They were extremely tidy. I would highly recommend Lesher to anyone needing stone work done.    

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This is the 2nd countertop Lesher installed for me. As with the first job they were willing to work with me. From assisting me to pick the slab which best suited my desires and cabinets to Scheduling the measurements and the installation. Their staff made this selection easy and scheduling was  on time. The installers were punctual and permitted me to add blocking where it would provide better weight bearing. They were professional, clean and accurate. the finished work is beautiful and I get nothing but good comments from guest to my house.

Mary Jane (sales person) was very helpful selecting the tile and granite.  Her call backs for our questions was great.  We are using them for another project.

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Project manager, Mary Jane was so helpful!  She seemed to know what I wanted even before I did!  Gave me a small sample to take home and put up against my cabinets and it was perfect!  I was concerned about where the seam might go.  I have a pretty small kitchen and they got the whole countertop out of one slab.  No seams!  This is unlike Lowe's who bring in pieces and put a seam every  foot or two.  Lesher even let me come in and see the slab I was purchasing.  When I would think of a question, I would email Mary Jane and she answered my questions the same day.  I wasn't sure what I wanted in the way of a backsplash, but there was absolutely no pressure to do the backsplash at the same time as the counters.  Workers were friendly and professional.  I had them put in a new garbage disposal and had the granite cut for a sink-top switch for the disposal, along with the faucet, which I picked out and purchased.  Randall hooked up all of the plumbing to the new sink (I went from a double sink to a single), the new disposal, and the sink-top switch.  This company knows what they are doing and works well together as a team.  I would highly recommend them if you are considering a kitchen or bath remodel.  The whole experience was painless and worry-free!

The sales staff and installers were professional and courteous. All were flexible with our schedule and punctual with agreed upon times. 
The quality of the material and installation was excellent, the accurracy of the installation was impecable. The individuals worked with our budjet and offered a variety of material options. Glad a friend referred them to us.

Every staff member we encountered was professional, helpful and courteous. They worked with our busy scheduled and time frame to have the new countertop installed in a timely manner as it was part of an entire kitchen renovation. The installation crew arrived on time and completed the job efficiently.  We were very pleased with the entire process and would recommend them to others.

Company was on time and well prepared. They demonstrated product knowledge skill. Staff was polite and neat.

Worked with Kurt for selection and installation.
Very helpful in our getting just the right pieces for our kitchen.
Templating and installation went extremely well.
Able to get a bookmatch seam which is practically invisible!
Very happy with the finished product.

Project went well.  A few delays due to ordering supplies & vacations but was kept informed by Lesher of delays.  3rd project with Lesher - kitchen, powder room & hall bath done previously.

From the first point of communication, my experience was wonderful.  I couldn't make it to the show room during normal hours, so they allowed me to meet someone there after hours to pick out my granite.  Everything was so easy!  They were on time and professional.  I had a horrible experience with Cornerstone Granite a few months prior to this experience, so this was like a breath of fresh air.  I would highly recommend them.  The final product came out beautiful!

Kurt was very helpful in selection of color & coordination your cabinets& helping choose the backsplash. He declared on his promises. keeping us informed on the progress.