Suburban Housecleaning

See info above.

Twice we took all the steps to ready the house for the regular visit of Suburban Housecleaning. Twice its employees failed to show up. And each of our numerous calls to its office are not answered or even shunted over to voice mail.

During my last cleaning, an antique coffee table was damaged during dusting.  I noticed it immediately after the crew left.  No one came forward to admit to the damage, and when I tried to call the company, no one answered the phone.  No voice mail either, so I was unable to contact the company at all, which was highly unusual.  Normally, phone calls are answered, so I got the impression that the owner was trying to avoid dealing with this expensive damage issue.  In frustration, I sent a letter to the company with pictures of damage and asked for someone to call and discuss the matter.  Even though I have been a client of this company for years, no one had the courtesy to call and own up to the damage.  Needless to say, I will never use their services again, nor would I recommend them to anyone else.