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T & T Floor Installation and Sales LLC

4.5(
13
)
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

We are a professional family-owned company with a passion for our customers and quality work! We have 34 years of experience. We provide personal attention to detail and professionalism. We are fully insured and bonded. We work with ceramic, tile, hardwood, laminates, dura ceramic, carpet and vinyl. We install ceramic back splashes, hand built showers, ceramic counter tops and much more. Additionally, we sell the material for all of these projects. Our craftsmen make your floor a masterpiece! At T & T Floor Installation and Sales, we make it our goal to provide our customers with installation and materials of the best quality, at the lowest price!

Business highlights

40 years of experience

Services we offer

Carpet and Vinyl. We install ceramic back splashes, Dura Ceramic, Flooring Sales & Installation - Ceramic, Hardwood, Laminates, Tile, ceramic counter tops and much more!, hand-built showers

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.513 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
8%
3
0%
2
15%
1
0%
Write a review
Showing 1-13 of 13 reviews
Cheryl S.
Jun 2015
1.0
unknown
Response from T & T Floor Installation and Sales LLC

"I'm very sorry to hear that no one returned your calls. Please, accept out sincere apologies as we have recently had some staffing changes and inadvertently missed returning your call. Should you need further assistance, you can also e-mail [email protected]. Again, we do apologize."

Carol R.
Jun 2014
4.0
Yes, I recommend this pro
$9,000
unknown
Nicholas F.
Sep 2013
5.0
Yes, I recommend this pro
$1,000
I have to say, these guys did a very good job. I provided the materials (flooring and glue) and they did the install. It took three guys a whole day, but they did a great job with flooring that was pretty difficult to work with. Sure, they smoked near the house like a previous reviewer said, but they did quality work at a good price and that's what matters most to me.
Dawn B.
Aug 2013
5.0
Yes, I recommend this pro
$5,000
The demolition went smoothly.  They really tried to minimize dust and debris.  The tiling was well done.  We had two tiles that we felt were defective and they replaced them quickly. Our experience with this company was really good from their cost to the quality of their workmanship.  We would recommend them.
Sandi P.
Oct 2012
5.0
Yes, I recommend this pro
$1,600
Workers were very pleasant - didn't mind my questions. They put in 9 hour days, with only two short breaks. The quality of the work was excellent and we expect our floor to last many, many years.
Timothy E.
Sep 2012
2.0
$5,000
Had to watch them the whole time after they had two of my rooms laid. I was watching them do a third room when I realized that they were not using the extra padding I purchased for ultra silent flooring. They had hidden it in their vans, and then tried to use a story after I confronted them. That one I would get a credit for it (only problem was I purchased it myself) and two, they said they wouldn't stand behind the flooring if they used it. They eventually did install it everywhere, but I watched everything they did. Unfortunately, about a month after they installed it, I found a hole in the wall behind my refrigerator that they never bothered with telling me.
Response from T & T Floor Installation and Sales LLC

"I have to say how sincerely sorry we are to hear this. I apologize I didn't catch this negative review sooner. This is no excuse, but 2012 was one of the busiest summers we've had in 10 years and we unfortunately were sub contracting work out because of the overwhelming demand for flooring that year. This is not how our company does business and our A rating on the better business website should prove that. Our company would never purposely not install a product , we are not thieves. I can only assume they were embarrassed once they realized they forgot to put it in , but that is still no excuse. As far as the hole behind the refrigerator there is not excuse for this either and I am deeply sorry. Had we been notified we would've rectified it. Sometimes accidents happen and it occasionally gets forgotten to be taken care of because of putting the house back together quickly before leaving. Unfortunately things like this sometimes slip through the cracks and it's devastating to a small business owner and we are sick to know this all happened. I can offer my sincerest apologies but I know that doesn't make up for what happened. We are extremely sorry this happened and can honestly assure you this was due to a high demand and using sub contractors that let us down and gave our company a bad name in your eyes."

Robert V.
Aug 2012
5.0
Yes, I recommend this pro
$22,000
Dave talked a big game and made a lot of promises from the beginning, but he inspired confidence through his knowledge of flooring and installation.  He was the only contractor who visited who was able to give an estimate on the spot, because he know how to install and calculated how many rolls and feet of carpeting would be needed.  He talked out loud as he measured... "This space is 22' wide, so we can lay a 12' section here and another 12' section next to it - both 34' long"... and so on throughout the house.  His prices were actually lower than other contractors and he assured me he could get it done in our tight timeline.  All seemed almost too good to be true, but he made it all happen.  We went to the showroom to pick out what we wanted, and have been very pleased with our selections (I HIGHLY recommend the dura-ceramic).  They got our old floors torn out right away, worked around our painting contractors, and completed everything on time in a quality manner.  Dave came by to check on things to make sure everything was completed on time and to our satisfaction.  About a week later when I got around to putting our floor vent covers back on after I painted them, I noticed one tile which had been cut slightly too small and was not covered by the vent cover.  There was no way they could have seen this without the vent covers, so I do not blame them at all.  But still, I called Dave and he came out personally to fix the issue for me a couple days later.  Awesome customer service, great quality flooring, and excellent installation!
Erin K.
Jun 2012
2.0
$460
The reason I gave professionalism a D grade is because they slopped the grout around on my rug in the hallway.  Nothing was laid down to protect my rug or hardwood floors, so I had to do that my self, after I discovered the grout all over the rug.  So I took a picture of the mess with my cell phone and sent it to the director of sales, he said he would call me back, but he never returned my call. The guys also smoked and left all their cigarettes on my front porch steps as well as a bucket of grouting tools, rags and dirty water for me to clean up!
Response from T & T Floor Installation and Sales LLC

"I am very sorry to just now be hearing of your negative experience with our company. This is no excuse but 2012 was our busiest year in 10 years so we unfortunately had to hire sub contractors due to the overwhelming demand. That obviously led to a few things being overlooked and I apologize because our company does pride itself in covering floors and furniture etc. Also, the director of sales is no longer with our company because he was over booking jobs and wasn't getting back to customers and we didn't even know it. Your issue with him is an exact example as to why he isn't with us anymore and I apologize that we personally , as the business owners never found out. The subcontractors have been told for years now not to smoke near a customers house. I am working full time myself as the business owner so unfortunately I can't be there babysitting grown men. They know the rules and I am sorry they disobeyed them. Your experience, though you rated us as a D is not characteristic of our company. Unfortunately the high demand for flooring that year lead to some oversights and I am extremely sorry you had a bad experience with our company that is not characteristic of who we are or how we do business."

Al F.
Jan 2012
5.0
Yes, I recommend this pro
We were very satisfied with the work they did.  The floor looks very nice.  They came back and polished it a few days after they did the work.  They also did the cleaning and finishing work.  They were very punctual.  They came out right at the time they said they were going to be here.  They were very professional.
Neerav G.
Sep 2011
5.0
Yes, I recommend this pro
$8,000
The crew was professional and punctual.  We had asked that the job start earlier than originally scheduled, and they were willing to accommodate us.  Work was done in a manner that allowed me to live in the house for the entirety of the renovation.  The crew was receptive to our comments and made sure that the work was done to our specifications.  The job ran slightly longer than originally scheduled, but did not cause a major inconvenience.  The crew made sure the place was cleaned at the end of each work day.
Jennifer N.
Aug 2011
5.0
Yes, I recommend this pro
$6,000
The place looks amazing, they even leveled out a huge "hump" in our kitchen. They retouched the new shoe molding to match our trim paint. They moved our appliances out of the kitchen so we could paint, and then replaced them and hung doors when we were finished.
Billi S.
Jul 2011
5.0
Yes, I recommend this pro
$5,000
The entire project went very well and as planned.
Ric L.
May 2011
5.0
Yes, I recommend this pro
$500
Even though this was a relatively "small" job, this company treated me professionally and respectfully.   In addition to being extremely competent,  the installer (Rich) was affable and accommodating.  The attention to detail was impressive and the end result was outstanding.
Melissa S.
Nov 2009
5.0
Yes, I recommend this pro
$3,500
They showed up when they said they were going to. They installed the floor and did an excellent job! They did the work well. They were very reasonable.

Licensing

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FAQ

T & T Floor Installation and Sales LLC is currently rated 4.5 overall out of 5.
T & T Floor Installation and Sales LLC accepts the following forms of payment: CreditCard
Yes, T & T Floor Installation and Sales LLC offers free project estimates.
No, T & T Floor Installation and Sales LLC does not offer eco-friendly accreditations.
No, T & T Floor Installation and Sales LLC does not offer a senior discount.
No, T & T Floor Installation and Sales LLC does not offer emergency services.
No, T & T Floor Installation and Sales LLC does not offer warranties.

Contact Information

183 Clouser Rd, Mechanicsburg, PA 17055

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