Merry Maids of Mechanicsburg

The manager of this franchise came to our home to provide an estimate. We discussed in detail what we would like to see done and the associated costs. We ended up getting the works, a full deep clean of the entire house. Two ladies were sent to clean. They arrived 20 minutes late, and I had to call and confirm they were still coming. They were very polite upon arrival and started upstairs. Most of the time was spent on the top floor of the home - 4 bedrooms and 2 full bathrooms, all wood. They spent 2.5-3hours upstairs taking 2-3 breaks. I had to point out some areas that were missed (webs in corners) but nothing major. The majority of the work was required on the main floor, but the ladies only spent 2 hours there. It seemed they were tired by the time they got downstairs. I had to ask for them to re-clean blinds, fixtures (did not clean underneath or the handles), and the range hood (completely filthy and completely missed). They did not have the supplies to get the goo off of the sinks where the winterized stickers were nor did they have anything to give the tile floors and grout an appropriate cleaning. They had no special cleaner for the wood floors. They spent a lot of time on their hands and knees but the results were not spectacular and in the case of the tile, left a lot to be desired. They proceeded to the basement which is unfinished just to knock off some of the cobwebs, and were done in 6-7 hours. When they left, my husband and I found areas on the floors that were missed, the windows and the blinds. We had to follow and clean up after they left. Services were rendered on a Friday, we had to move all of our belongings in over the weekend and my husband and I both left town for business travel on Monday. I tried to contact the manager via email upon my return with my concerns. I got no response. I continued to follow up and finally got an assistant. They offered little feedback and did not honor their guarantee because of the time elapsed since the service. In the end, after contacting Mery Maids Incorporated, I was offered $100 (I believe) for my troubles. The entire experience was disappointing and frustrating, particularly since I hoped to use them for regular service as I am pregnant. I would never recommend this branch to anyone.

We contracted with MM for a year to do a monthly cleaning. The women who cleaned our home were very nice and they did a good job. We were sorry to terminate our contract because we knew it would ultimately affect them. Our issue was with the office.
They ignored a significant request I made to have a different pair of women come in (the new pair came one time and they did a better job than the first - nothing against the first pair). I called the office to request the second pair and was told they would clean next time. However, they did not send the second pair and they did not contact me for an explanation. If switching was an issue, they should have told me that up front. 
I sense that this MM branch is incapable of being flexible in terms of scheduling. While some or most of their clients might be out of the house 8-5 and fine with having MM come into the home to clean during that window, we were not those clients. My husband prefers one of us to be home during cleaning and we have a dog so it helps keep her out of the way. He works night shift every 4 weeks so when a cleaning fell during those weeks, we needed MM to come in at a set time after he was up for the day. He would even get up early (around noon or 1:00) to let them in. I asked once or twice for a later start time (after 2:00) but gave up when it became apparent that wasn't going to happen. 
For the final cleaning we had scheduled (November 2012), my husband called me an hour and a half after they were supposed to arrive to tell me they hadn't showed up. He had gotten up at noon following a 6 p.m.-6 a.m. shift to let them in. I called the office and they told me they would try to contact the team and get back to me. They called me back and said the "girls" (I was never a fan that they referred to them this way) went over time on another job and couldn't make it until 5:30. Here is my issue with this: The team must not have reached out to the office to let them know so that the office could let me know. Not only is that a breakdown in communication that affected our schedule, but it tells me that as a customer, I am supposed to be flexible, not the other way around.  We both work full time and my husband has a horrible work schedule. And, we have a toddler. There's no room for flexibility. 
From the few interactions I had with the people in the office, they weren't very polite on the phone and they seemed unorganized. When I called to terminate the contract, the woman I spoke with asked me why. I explained all of this to her and she didn't have anything to say other than "OK, well, thank you" or something equally thoughtless. Not the apology I wanted and deserved. 

I have been using this service for a few months and have them come once a month. They do a good job. The price is high but they are professional and thorough.

It was a positive experience. She girl that came did a really good job. I thought the price as a little high for the work that was done but the work was done very well.

There is nothing I dislike about it.  They're probably a little more expensive than I would like.  They do a pretty good job.

They clean my house every other week. It costs $135/per visit. Overall it's not too bad, I've def had worse housecleaners in the past, but there is almost always at least a few items missed plus they have failed to respond to my repeated requests for a different time slot. Last week (and what is prompting this review) they left my back door wide open when they left. I had leaves blown into my house, my dog got out, the entire house was freezing and all types of bugs and insects had got in. What a mess. Worst of all, I called to complain, that was three days ago and still haven't heard a peep from anyone!!!

I recently purchased a home that was vacant for 6 months and I decided to hire Merry Maids to clean it prior to my moving in. A team of 2 girls arrived and they were more concerned about who was going to perform what task, that very little cleaning was accomplished. There are too many areas to list that were not cleaned, even basics such as the outside of the toilet was not touched. They even failed to wipe up chocolate syrup the was on the floor in the pantry. I could scrape crud off the hardwood floors with my fingernail, but they couldn't clean them?? Very disappointed!! I called Merry Maids and complained and they sent the same 2 girls back. They still failed to completely clean the house as they still did not touch most of the common areas. I don't know if the problem was the age of the girls(they looked like they were 16 years old)or their inexperience, but I will never hire Merry Maids again!! DO NOT HIRE MERRY MAIDS UNLESS YOU WANT TO WASTE MONEY AS YOU WILL END UP CLEANING THE HOUSE YOURSELF!!!