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Jeffrey A Wilbur Plg/Htg

About us

Founded in 1986, Wilbur Plumbing & Heating Inc. is committed to improving the quality of plumbing systems and indoor air for residents of Central Pennsylvania. We are a local company, supporting the local economy. Quite simply, we have the most professional, well trained and friendliest team in the Central PA area. Our service quality, attention to detail and cleanliness are consistently high when maintaining, installing or servicing your plumbing, heating, air conditioning and air quality systems. Eight to Eight Same Great rate. Evening service calls up to 8 P.M. at Daytime rates!

Business highlights

Emergency services offered
39 years of experience

Services we offer

Bathroom remodeling, Heat pump water heaters, Installation, faucets, sales and repair heating & A/C and all plumbing repairs, sump pumps., tankless heaters, water heaters

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.724 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
4%
3
4%
2
0%
1
29%
Showing 1-24 of 24 reviews
Casey M.
Jan 2025
1.0
$605
Based on a recent experience, I would not recommend using their services. My father, a disabled veteran, was charged an excessive amount for repairs that would have been relatively inexpensive at a hardware store. The two parts replaced would have cost approximately $40.00. However, due to his disability and limited financial resources, my father relied on their services. The total cost has caused significant financial strain for my parents, who are living on a fixed income. I find it concerning that anyone would justify charging such high prices, especially to vulnerable individuals like disabled veterans. Therefore, I advise exploring alternative options to avoid similar financial difficulties.

John W.
Dec 2022
1.0
$65
I called Jeff Wilbur, after watching his advertisements on TV, thinking he was a customer friendly, veteran loving company. Imagine my surprise, I called to have 3 flapper replaced in my toilets, the parts at Lowes are about $9 each, the service tech gave me a quote of $92 each to replace the flappers, I had to pay a $65 service call fee, just to get that information. I'll never call Jeff Wilbur plumbing again.

Phyllis H.
May 2017
5.0
Yes, I recommend this pro
$345
The technician was pleasant and nice.

Ann Q.
Jan 2017
1.0
$1,128
Not so good. Greg arrived promptly with a helper that he was training. My master bath has a one piece fiberglass shower that was installed when we built the house in 1980. As Greg knelt in the shower he pointed out to me that there were bubbles in the fiberglass that he hadn't noticed the last time he was there. He explained that the shower stall was defective and would need to be replaced. He then cut a very large hole in the fiberglass wall so he could "tie off" the pipes and prevent my shower from dripping. Greg did a very nice, neat job with the pipes. Greg and the helper left with the understanding that he would provide me with a quote for the new shower stall. Even if I did not use Wilbur plumbing for the new shower install they would come back and install the shower faucet and sink faucet as agreed. At the time I was making these decisions I had been a widow for only 5 months so I was very inexperienced. I received a quote for the shower installation that was approximately $5000 with me supplying the tiles and other materials. At that point I contacted the contractor who remodeled our main bathroom. He came to the house and was furious when I explained what happened. According to this contractor, the shower stall was fine. Even if it wasn't fine a company like Bathfitters could have repaired the bubbles. Because the shower stall had a large gaping hole that could not be covered with a Remodel plate there was nothing I could do, but replace the shower stall. My contractor recommended that I contact Wilbur plumbing and ask them to return part of the "down" money they had been given because they had made it impossible for me to repair the existing shower. I also decided then that I didn't want Wilbur plumbing to complete the plumbing work described in the $1128.50 service agreement. My contractor was also furious that I had to give them money (beyond a $65 service charge) before any work was done. At this point I felt like a huge fool. However, right is right, and since I'm not loaded with money I called Wilbur plumbing. I was informed that they made two trips to my house (the first trip with one technician and the second trip with two technicians) so I probably owed them even more money due to the hours involved. I asked to speak with a supervisor. No one was available at that time and I never received a return phone call. I was surprised at the self righteous tone of their employee...as if I were crazy for requesting a partial refund. Here's the kicker folks....I'm an Industrial Engineer so I'm familiar with setting work standards and establishing prices. I had no idea that I was charged 2 hours for the first service call. Honestly, 30 minutes was service time and the other 90 minutes was chat time with Greg regarding his cousin and the Susquehanna Ski Club, financial investing, retirement, my husband's recent death and so on. If I knew I was "on the clock" Greg would have been in and out of my house in the absolute minimum of time. I have warned all of my fellow widows to stay away from Wilbur plumbing. Since that time I have found another plumber who is friendly and knowledgeable. Beyond that, this plumber is affordable and trustworthy. I would NEVER RECOMMEND Wilbur plumbing. It's a $564.25 "lesson-learned" that I will never forget.

David F.
Nov 2016
5.0
Yes, I recommend this pro
unknown

Virginia F.
Oct 2016
5.0
Yes, I recommend this pro
unknown

David E.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Melissa G.
Feb 2016
5.0
Yes, I recommend this pro
Both systems work well. Oil use use is much less with newer, more efficient system.They are polite, hard working, on time. Jeff helped me carefully evaluate my options to replace HVAC in a 40+ year old home.
Response from Jeffrey A Wilbur Plg/Htg
"Thank you so much [Member Name Removed] for the kind words. You guys have been great customer's. Hope you folks get time to spend your utility savings somewhere warm and tropical this year! Best wishes for a prosperous and healthy 2016! Warm regards, Jeff Wilbur"

Sam W.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Arletta M.
Oct 2014
5.0
Yes, I recommend this pro
$333
Quick appointment, provider listened to me telling him what I had already done, quickly diagnosed the problems, replaced a part and also quickly checked the rest of my system.
Response from Jeffrey A Wilbur Plg/Htg
"Thank You (member name) for the kind words. We really appreciate when a customer takes the time to post a positive review. We look forward to working with you again in the future. Warmest regards, Jeff Wilbur"

Melissa G.
Oct 2014
5.0
Yes, I recommend this pro
$7,500
.
Response from Jeffrey A Wilbur Plg/Htg
"Thank you [member name removed] for taking the time to post a positive review on Angie's list. It was a pleasure working with you and [member name removed]. Your 44 year old boiler was probably in the top 3 oldest boilers we have replaced! We look forward to working with you in the future. Thanks again. Jeff Wilbur"

Gregory B.
Sep 2014
1.0
$65
I asked for a hot water heater to be installed. They came and worked me up a price - $1,900, less $99 for my coupon or $1,801 for a cheap hot water heater that is available at Home Depot for $432.00. This would mean the labor rate was $500 / hr. The tech informed me that it would take 3 hrs. max to do the job.
I declined and was charged $65 for the estimate. This was not disclosed to me when I made the appointment or prior to performing the estimate. I called the office to speak with a manager and never received a return call.
Response from Jeffrey A Wilbur Plg/Htg
"We do respectfully disagree with the claims this member has made. This gentleman was not even home at the time of our visit. [member name removed] was very nice and explained that she had been living without hot water for nearly 4 weeks! We did some inspecttion work to confirm that the [member name removed] water heater was in need of replacement and it was. We have several models of water heaters all ranging in price and efficiencies. [member name removed] indicated nothing with any bells or whistles. We presented our standard water heater pricing including the required expansion tank and all necessary vent piping, gas piping alterations and connection of the hot and cold water lines with new shut-off valves and hauling the old one away as we always do. [member name removed] then contacted [member name removed] by phone to get his approval and he blew up about the installed price. He did speak to our Customer representative about not being happy with pricing and the Trip fee we charge. We refused to reimburse the trip fee. It was explained up front when the call was booked and is reasonable to get a licensed professional to your door with a water heater and the material to complete your job right then and there. [member name removed] did not hesitate or question the trip fee. Comparing an inferior water heater from a box store without sales tax to our Professional grade water heater, installed with everything I mentioned earlier is unreasonable at best. We wish [member name removed] luck in having her hot water restored in the near future."

Karen A.
Sep 2014
1.0
Yes, I recommend this pro
They came out and installed a pump it didn't work. They came out and installed another pump it didn't work. They installed the sink and put the first pump back in. Then another person came out and told me I had a black sewer line may be due to trees and wanted to run a $300 scope to investigate. After the fourth time I gave up and never use them again. My new plumber told me it was installed wrong.
Response from Jeffrey A Wilbur Plg/Htg
"[member name removed], My apologies for our unsatisfactory performance. This is the first I heard about this. I see that this happened 4 years ago. I wish I had heard from you sooner while everything was current and all involved could be questioned. I'm not sure that this employee might not even be with us anymore. Regardless I regret that your job went this way and I would welcome the opportunity to make things right. Please contact us at our office when you have time for a phone conversation to bring me up to speed."

Jacquelyn K.
Jun 2014
4.0
Yes, I recommend this pro
$2,500
It went smooth. Everything was thoroughly explained. Prompt arrival. Cleanup afterward was thorough.

George V.
Feb 2014
1.0
$600
.

Ava S.
Jan 2014
3.0
$240
The cost was ridiculous for the amount of work that was required.

Jacquelyn K.
Jul 2013
5.0
Yes, I recommend this pro
$200
service provided by comfort club program free and discount on repair cost

John D.
Dec 2012
5.0
Yes, I recommend this pro
$2,000
The staff was timely and professional. Took as much time as I wanted to explain the system and maintenance, very please with the work they did.

Susan S.
Mar 2012
5.0
Yes, I recommend this pro
$7,000
Professional; explained everything And Options; ontime very nice and friendly as well.

Danielle B.
Nov 2011
5.0
Yes, I recommend this pro
$176
Fantastic! Quick and professional service!

Michael N.
Sep 2011
5.0
Yes, I recommend this pro
$80
Every part of working with Jeff Wilbur was excellent. I was very pleased with the initial phone consultation, the work, timeliness and price of the job.

Hugh A.
Jul 2011
5.0
Yes, I recommend this pro
They put in two systems for me, and we have been using them for 11 years. They never fail to be prompt, courteous, and excellent. Most recently, my motor blew out the whole airconditioning system during the heat wave. Jeff Wilbur, stopped work on a commercial job, drove to the distributer to pick up the materials, and came back the next day to put in the unit. This is the nicest thing a service provider has ever done. I really appreciate what he did. They have done terrific things. Also, the quotes that he gives for jobs are very accurate with no additional charges after the work is completed.

Joyce S.
Dec 2010
5.0
Yes, I recommend this pro
$210
Spoke to customer service and she told us about Comfort Club for 210.00 a yr. The plan includes fall and spring maintenance for furnace and AC unit. Includes cleaning and filters and checking overall operation for cost saving efficency. We purchased a club plan over the phone and a tech came the next monday and completely checked our furnance. cleaned the nozzles, changed filter and did some general cleaning of furnance. He was able to reset it properly so my energy savings will increase. Nice guy. good job...will see him again in spring for AC unit !

Carl W.
Apr 2008
1.0
$258
Wilbur had done a job for me about two years ago. His charge had been reasonable. This time, before starting the job, his plumber presented a form showing a Service Fee of $59.00 for coming to the house, which I found acceptable. Also on the form was a list of 10 different price categories, each category showing the jobs applying to that category. He checked off a category with a charge of $199.00, with the item checked off .50-1.0" valve, while at the bottom of the form was hand printed: "Replace 3/8" angle stop". I questioned him about the price but he said that it was correct. Rather than argue, I figured that I could straighten it out later with the owner. I signed the form authorizing him to do the job. Unfortunately, when I did call the owner, Jeff Wilbur, he insisted that the charge of $258.00 was right. I pointed out that for less than 1/2 hours work, $199.00 equated to almost $400.00 per hour (the valve cost $6.53). He refused to budge, and I blew my top.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Jeffrey A Wilbur Plg/Htg is currently rated 3.7 overall out of 5.

Jeffrey A Wilbur Plg/Htg accepts the following forms of payment: CreditCard

Yes, Jeffrey A Wilbur Plg/Htg offers free project estimates.

No, Jeffrey A Wilbur Plg/Htg does not offer eco-friendly accreditations.

No, Jeffrey A Wilbur Plg/Htg does not offer a senior discount.

Yes, Jeffrey A Wilbur Plg/Htg offers emergency services.

No, Jeffrey A Wilbur Plg/Htg does not offer warranties.