Jeffrey A Wilbur Plg/Htg

Based on a recent experience, I would not recommend using their services. My father, a disabled veteran, was charged an excessive amount for repairs that would have been relatively inexpensive at a hardware store. The two parts replaced would have cost approximately $40.00. However, due to his disability and limited financial resources, my father relied on their services. The total cost has caused significant financial strain for my parents, who are living on a fixed income. I find it concerning that anyone would justify charging such high prices, especially to vulnerable individuals like disabled veterans. Therefore, I advise exploring alternative options to avoid similar financial difficulties.

I called Jeff Wilbur, after watching his advertisements on TV, thinking he was a customer friendly, veteran loving company. Imagine my surprise, I called to have 3 flapper replaced in my toilets, the parts at Lowes are about $9 each, the service tech gave me a quote of $92 each to replace the flappers, I had to pay a $65 service call fee, just to get that information. I'll never call Jeff Wilbur plumbing again.

The technician was pleasant and nice.

Not so good. Greg arrived promptly with a helper that he was training. My master bath has a one piece fiberglass shower that was installed when we built the house in 1980. As Greg knelt in the shower he pointed out to me that there were bubbles in the fiberglass that he hadn't noticed the last time he was there. He explained that the shower stall was defective and would need to be replaced. He then cut a very large hole in the fiberglass wall so he could "tie off" the pipes and prevent my shower from dripping. Greg did a very nice, neat job with the pipes. Greg and the helper left with the understanding that he would provide me with a quote for the new shower stall. Even if I did not use Wilbur plumbing for the new shower install they would come back and install the shower faucet and sink faucet as agreed. At the time I was making these decisions I had been a widow for only 5 months so I was very inexperienced. I received a quote for the shower installation that was approximately $5000 with me supplying the tiles and other materials. At that point I contacted the contractor who remodeled our main bathroom. He came to the house and was furious when I explained what happened. According to this contractor, the shower stall was fine. Even if it wasn't fine a company like Bathfitters could have repaired the bubbles. Because the shower stall had a large gaping hole that could not be covered with a Remodel plate there was nothing I could do, but replace the shower stall. My contractor recommended that I contact Wilbur plumbing and ask them to return part of the "down" money they had been given because they had made it impossible for me to repair the existing shower. I also decided then that I didn't want Wilbur plumbing to complete the plumbing work described in the $1128.50 service agreement. My contractor was also furious that I had to give them money (beyond a $65 service charge) before any work was done. At this point I felt like a huge fool. However, right is right, and since I'm not loaded with money I called Wilbur plumbing. I was informed that they made two trips to my house (the first trip with one technician and the second trip with two technicians) so I probably owed them even more money due to the hours involved. I asked to speak with a supervisor. No one was available at that time and I never received a return phone call. I was surprised at the self righteous tone of their employee...as if I were crazy for requesting a partial refund. Here's the kicker folks....I'm an Industrial Engineer so I'm familiar with setting work standards and establishing prices. I had no idea that I was charged 2 hours for the first service call. Honestly, 30 minutes was service time and the other 90 minutes was chat time with Greg regarding his cousin and the Susquehanna Ski Club, financial investing, retirement, my husband's recent death and so on. If I knew I was "on the clock" Greg would have been in and out of my house in the absolute minimum of time. I have warned all of my fellow widows to stay away from Wilbur plumbing. Since that time I have found another plumber who is friendly and knowledgeable. Beyond that, this plumber is affordable and trustworthy. I would NEVER RECOMMEND Wilbur plumbing. It's a $564.25 "lesson-learned" that I will never forget.

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