Freysinger Hyundai

My car was due for a timing belt replacement. This is not a cheap project due to the hours involved, but much to my surprise, this Hyundai dealer came in with a more-than-fair price! I typically don't seek repairs or service at dealers, but my experience with Freysinger was positive and reassuring! I've only been driving my car a few weeks since the service, but I have no reason to doubt the service techs did a great job! Shout out to Stephanie! She was very communicative and willing to address questions I had in the set-up stage. Plus she was pleasant to speak to on the phone and in person. I will keep Freysinger in mind for the future!!

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Not too good but let's see if they have enough integrity to refund her for service that was not needed at that time and was optional but pressured and intimidated her in to it because she COULD NOT AFFORD $749.35 that was supposed to be a routine oil change. We will never go back to Freysinger. That's how these dealerships make their money. It's disgraceful.

unknown

Free oil and filter change because I bought my used car there. Easy to schedule service on line. No long waits for making appointment. Work was completed in less than an hour. Nice waiting room Pleasant and efficient staff. Can't ask for anything more.

I'm not taking it in there again. Every time I take it in there they find something wrong that needs to be replaced. I went to get an inspection and I needed new tires and something else. The total price was $700 which was a total shock. They are pleasant. They can't help it that the parts cost that much. If they want to buy a car I would say buy it there. Their salespeople are friendly and knowledgeable. When I was taking it in in the first couple of years it didn't need anything, so it is just the normal wear and tear. I just wasn't prepared for that much.

I originally started looking at new vehicles in late 2012. I focused on the 2013 Hyundai Santa Fe, Toyota Venza, and Nissan Murano. I eventually narrowed my choice down to the Santa Fe because of the quality and style of the car and the outstanding warranty that Hyundai provides. Unfortunately, I just couldn't justify the expense and monthly payments of a new vehicle and started looking at late model pre-owned vehicles in my price range.
My salesman at Freysinger Hyundai was Bob Hefflenfinger. Bob is a very friendly, laid back sort of individual. He was not pushy or difficult. He was very knowledgable about the Santa Fe and able to answer most of my questions. And if he did not know an answer right away, he researched it and got back to me quickly. He really did a great job.
Freysinger Hyundai has completed the construction of its building and service center. The showroom is relatively small and very low key compared to other auto showrooms on Carlisle Pike. It kind of reminds me of a small town auto dealership. I had found the car I wanted to look at and test drive on the internet using several auto search engines and also went to the Freysinger web site. Their web site is quite basic and could use some bling and pizazz...but it provides the basic information. I had already done my internet research on the vehicle and just needed to look at it and take it for a test drive.
I called Bob on a Monday and explained I was no longer looking at new vehicles but that I was interested in the 2010 Santa Fe they had for sale. I asked what the asking price was since it was not posted on their web site or any of the search engines. He said he had to check and asked if he could call me back. Bob returned the call within the hour. The asking price was very reasonable and almost exactly what identical vehicles (but different colors) were posted for in the Lancaster and Reading areas. So I told Bob I would stop by later that evening.
I stopped in and looked the vehicle over and took a test drive. Bob apoligized for the lack of a price and some interior cleanup that needed to be done. He said the vehicle had just been traded in and had not been detailed yet nor had they decided on a price untll their 150 point check had been completed.
I made an offer on the vehicle. Bob went next door to discuss the offer with the manager. And my offer was accepted. I asked that the car be detailed, fix the alignment (the car drifted to the right slightly), and verify the transmisson service bulletin fixes had all been applied. We shook hands. No deposit. Bob said it should be ready for pickup in two days.
Two days later, I stopped in, did the paper work, wrote the checks and walked out with a new used SUV. The wait for the paper work took longer than I thought it should considering the place was not busy. I expected a heavy push for add on services that really are a waste of money and pure profit to the dealer. I was offered two add on services by Bob but they were just described and not shoved down my throat like I have had done by other dealerships in the past. I expected a meeting with the financial guy to sell me those and more; but that never materialized.
Eventually, all the paperwork was completed, I was handed the keys and walked out with a new used SUV. The whole experience was very positive. Bob was great. Will definitely see him again when my wife needs a new used vehicle soon. Haven't used the service department yet but I have read good things about the service department in some online forums. I'll post my review when my first oil and filter change comes up. By the way, my first three oil changes are free.
Overall, I had a very positive experience buying my vehicle at Freysinger Hyundai.

It was an excellent experience and I couldn't ask for anything better.

The entire staff is nice but the building is pretty crappy. They do a good job and get it done on time.