DAUPHIN TILE
About us
ADDITIONAL ADDRESS: P.O. BOX 1487, MECHANICSBURG, PA 17055. ADDITIONAL CONTACT: GERY HEPSCHMIDT
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They were excellent. We have used them over 18 years. They have excellent service. I was extremely impressed with them. When we had carpet put in to replace what we already had down there were a few places were you could see the line. But the way they laid their carpet there was nothing like that. It looked nice and I was happy. We were very happy with them and they bent over backwards.
Gery, the president of the company, is very professional and a pleasure to work with. He showed up on time to bid the project. He was dressed in a button down shirt and tie. He took a bunch of measurements, we discussed the scope of the project, some options I had and how they might effect the price. He was very knowledgeable, polite and professional. He told me he would have a quotation to me by the following Tuesday, and true to his word it was emailed to me that morning. The first impression I got from Gery was top notch.
I was in a pinch regarding the timeline. I conveyed this Gery from the start and he provided a realistic estimate of completion to me. Per the original schedule, they finished on time. The project would have finished before the projected completion date, but I gave them additional work to do while they were there.
The person who performed the work, Shaun, was a perfectionist. Even though the schedule was tight, he made sure that every detail was given the proper attention. The finished product was above and beyond my expectations. Additionally Shaun cleaned up after himself every day, and laid drop clothes down to minimize any mess.
Gery, Shawn and I were in communication every step of the way, which was necessary due to the tight timeline. Additionally their subcontractors, Zimmerman Plumbing and Mr. Shower Door were equally fantastic.
My only critique is that I wish they provided the estimates in a different fashion. When they write a scope they do it in paragraph format and write the prices in that paragraph. It can make it difficult to find the line item prices of each part of the work when compared against the invoices. However, if I had any questions I would call up Gery and in less than 5 minutes I'd have my answer.
This was the first time I've used a contractor who provided me with a better finished product than I expected. I'm hopeful to use Dauphin Tile again in the near future. This project was a great experience with them.
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