Culligan Water Conditioning of Mechanicsburg PA

"Dear Mr. [Member name removed], Thank you for your review. Unfortunately, you are apparently reviewing the wrong company and we would appreciate a retraction. Our records indicate the following... We installed your water softener on 10/17/2000. That's 15 years ago, not 4. We have no record of you placing a service call with our company since 11/9/2011 and that was not for a flooded basement. If you are having a service issue, let us know and we would be happy to take care of whatever problem you may have with your system. We do not know what company you had come to your home for your recent service but it was not us. Angie's List is a great service as long as the reviews are reasonably accurate. Please retract this inaccurate review and let us know if you need our services. Thank you."

"We sincerely appreciate you taking the time to provide this positive feedback. If there is anything else we can do for you, please let us know. Thanks! Your Mechanicsburg Culligan Team."

"[removed member name], We are glad to hear that your experience with our company was a positive one and we thank you for sharing that here on Angie's List. If you ever need anything or if you can think of any way that we could improve the Culligan experience, please let us know. Sincerely, Your Mechanicsburg Culligan Team"

"We sincerely appologize for any issues or inconveniences you may have had with your Culligan system. We researched your history extensively and found that your water softener was installed on 8/16/2006. You contacted us on 2/16/2011 because your softener was not working. We came out the next day and performed the service you described. After that, we have no record of you contacting us with further issues. Had we been aware that your system was still not working, we certainly would have come back out at no charge to make sure the repairs were done to your satisfaction. We sincerely hope that you would consider Culligan again for any future water treatment needs. If you have any questions, please contact us directly so that we can resolve any concerns you may have. Thank you."

"Although this account is technically accurate, the perspective in which it is recalled is different from our company's view. Indeed the non-emergency service call was declined to be performed on a weekend. We respect our employee's days off and we do our best to not interfere with their time to be with their families. Although we do always have service tech's 'on call' for emergencies, we do not require them to dispatch on an evening or weekend if the issue is not an emergency. A customer's insistence that we perform the service on a weekend because of their willingness to pay the additional cost does not constitute an emergency. Arrangements were made to perform the service Monday morning. Unfortunately, continually declining the weekend service despite the insistence by the customer was apparently perceived as being rude. We assure you that there was no rudeness intended. We are sorry for any misunderstanding that may have occurred."

"Customer, Thank you for your review. We appreciate the opportunity to expand on your experience with us and hopefully reassure you that you made the right choice with Culligan. Our records indicate that you purchased your Culligan softener and had it installed on 12/31/1997. You were replacing a non-Culligan brand softener that was not working and you were unable to get service and/or parts for it. You contacted us on 7/28/2008 (your system was just over 10 years old) to report a problem with your softener. Our service technician came to your home on 7/30/2008 and repaired the control valve as well as upgraded the valve to a newer design. The total cost of the parts was just under $70.00 (excluding service charge). The next contact we had from you was on 3/5/2012 to report that you had hard water. Our technician came to your home on 3/7/2012 to perform a very minor repair. The total cost of parts was just under $19.00 (excluding service charge). To summarize your experience, you replaced a non-Culligan softener that could not be repaired with a Culligan softener that, as of the date of your review, was a little over 14 years old. Your Culligan softener had a total of 2 repairs that required less than $90.00 in parts total and both repairs were completed in one trip to your home because our service technician carried a complete supply of parts on his truck. At Culligan, we are proud of the ‘after the sale’ support we offer our customers. We have the ability to repair systems much older than yours. Our service technicians are very knowledgeable with over 20 years experience each and they carry a full line of parts so they can do the job right the first time around. You should also take some comfort in knowing that we should be able to get parts for your model softener for a long time to come and with a worldwide network of Culligan dealers, there will always be a local Culligan Man to take care of your water treatment needs. If you have any questions or concerns, please contact us directly so we can be sure to address them to your complete satisfaction. Thank you!"