Buchanan & Erb

These guys were fantastic, I had quotes from four other companies and I really wasn't sold on any of them either due to obscene costs or misinformation from the guy quoting the project. I had one company tell me it wasn't possible to independently control my furnace for humidity when I knew it darn well was. Another guy wanted over $500 just to install a smart thermostat in addition to $1800 for a basic $250 humidifier. So I contacted Buchannan and Erb after driving by the place and seeing good reviews here on Angies list. The price was right and the service was even better. I wasn't able to be home but, the technician Jon and his assistant/Gunnar were on-time, they called prior to arrival, had the work completed in no time, and even deducted some money because the job was quicker than they thought it would be. They've earned a customer for a long long time in my book, it's not often my wife writes me to tell me how great the folks were in their work.

It went great

We used them before we moved to Richmond.  It went very well.  We sold our house and they had to replace some stuff for us.  The pricing and the quality of their work was good.  We had dealt with them for many years.

Clearly, if your read the box above, you can tell you got the whole story.  Overall, Jon made 4 visits, I think.  One for the estimate, another to install the Aprilaire system and humidifier plus the sump pump, then 2 more visits to clean out the tankless hot water heater, and then another once the motherboard showed up.  Also, I would like to add that those last two visits were during the 2011 Flood, so I have no doubt that the office made my lack of hot water a priority because they had to have had a ton of other calls as a result of the weather/flooding of basements, etc.  

My only other comments regarding this company is that because it is a family company, it is hard for them to give any type of price discounts.  I don't really know what this all would have cost me had I used another company, but I don't think it was outrageous given the service I received.  Second, it seemed like the office closed kind of early.  I can remember making a call between 4:30 and 5:00 and they were closed already, and no weekend jobs, I believe, without additional fees.

Easy to make arrangements for service... they are on time...and we have not required any repair costs ever since they have been envolved with preventitive service

I do not have the time or memory to describe their last visit "from start to finish".  Overall, it went very well and I was please with the quality of the service I received.

They have done electrical along with heating and air-conditioning works. They have always been there, on a call and are very pleasant people to work with. I like their services and will use the same in future.

They put the original unit in 35 years ago. This is a company that my father started a relationship with. They have always been good with us for water heaters and the like. It's a family-owned business; their family knows our family. It's like having relatives do the work for you. When I have a call, they take the time to talk with me and help me with any questions or problems. I can stop into their office at any time with questions or concerns. They are very available. They are also very personable.

Jon was very prompt, professional and courteous. He explained everything that he was doing and the reason for doing so. He arrived at my home within 1 hour of my initial phone call and was done within about 1 1/2 hours.

They did a very good job. The whole time they were here they were very friendly. They arrived on time and were very professional. Whenever we needed something, they were responsive.