A C Rimmer Inc

The 2 technicians were excellent. they discussed everything they were going to do exactly as they did when they quoted the job. It was done exactly as they told me it would be. They were professional and very helpful in explaining how to care and maintain the items they installed. I would hire them again in a minute.

They do a very good job and are very responsive. They sent one person for the service and it took about an hour. They were punctual and do a good job. They're careful and clean up, they do a good job that way. They come on time. They do a good job replacing filters, cleaning the air conditioner outside and adjust furnace if necessary at a fair price.

I regret hiring AC Rimmer to install my HVAC in my house. Their technician failed to properly level the air handler. Water pooled in the system, causing rust and mold throughout not only the air handler, but also the ductwork. Years later, all the components had to be replaced. The owner refused to make things right with my husband and me – unless we paid him to fix the job he botched. Thousands of dollars later, we’re warning others not to fall victim to this amateur company and their shoddy workmanship.

Recharged AC and tested for leaks. Determined there were leaks in the outside unit and recommended replacing which we agreed to and which they did.

From estimate to installation it was great. Work was done fast by a great team. Worked with my family and got the job done ahead of schedule. Awesome to deal with

AC Rimmer completely fumbled when it came to our firepit's natural gas installation. 
We hired a contractor to install our patio / firepit.  The contractor was not licensed to install natural gas, but mentioned that AC Rimmer had done the gas installation for another one of his customers who had the same firepit we were having installed.  After reaching out to said customer and purchasing the same materials, we contacted AC RImmer and specified we needed the same work completed as had been done earlier for customer "XYZ" and gave Rimmer the customer's information.
The contractor did a beautiful job with our patio, but when AC Rimmer showed up 3 days later to hook up the gas, it was as if they had no idea what we were talking about when we referenced the previous work.   Our rationale for hiring AC Rimmer icompletely went out the window.
The 2 man AC Rimmer crew then proceeded to struggle with the installation.  They eventually got the fire ring to work, but the ring sat too high relative to the top of the pit and therefore we didn't have enough (expensive) fire glass to properly cover the fire ring.  All they needed to do was remove a layer of loose pebbles that the fire ring sat on and cut down the piping to the proper height, but they blamed the contractor for building the piping "too high."  I guess they don't know what a saw is...?  
I am working with AC Rimmer to have a crew return to fix the issue, since it is totally rectifiable.

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