Jones Plumbing & Heating

Their communication was good. I only ever talked to the ladies that work in the office and it was evident that they know plumbing. They were able to communicate my needs to the actual folks who were doing the work. I explained to them that it was an American Home Shield situation and she was kind of funny, she groaned. She said they were a real pain in the neck to work with. They had to work with the city water department and got back with me each time another step was taken. They were prompt and punctual.  My tenant said they were right there when they said they would be. They did not know how much of the pipe they were going to have to repair so they said they could not quote the job sot hey priced it by time and materials. They told me they would expect a certain number of hours from their two plumbers as well as backhoe pricing. They said it would not cost more than $1,000 and it ended up costing $1,000. They had to reschedule because the backhoe guy had to reschedule but they let me know that. They are good straight shooters. It is not leaking and is working.

We have been satisfied with them when they have been out to the house. I think the cost was, like, a special they run every year for a few months. I think it was $68. After they checked it all out everything worked fine. They got out to see me very quickly and they called and everything because I work real close to home. Their pricing seemed reasonable. It worked out. I had a little issue with their responsiveness.