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Keystone Basement Systems & Structural Repair Inc
Electrical Baseboard or Wall Heater - Repair, Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface,
About us
ARE YOU READY FOR A BETTER CONTRACTOR? Keystone Basement Systems is the leader in basement transformations, providing personalized, guaranteed solutions for water intrusion, foundation repairs and the creation of functional, beautiful living spaces. WE WILL NEVER PRESSURE YOU! If you are looking for a solution designed by the industry experts, we can help. GUARANTEE “We Warranty Our Systems, We Guarantee Your Satisfaction!”
Business highlights
Emergency services offered
22 years of experience
Services we offer
And Membranes As Well As Many Other Items., Battery Back-Up Auxiliary Pumps, Carbon Fiber Reinforcement Straps, Dehumidification Equipment, Interior French Drains, Painting, Specialize In Basement Waterproofing And Foundation Repair, Steel I-Beam Supports, Sump (Dewatering) Pumps, Wall Anchors, concrete lifting, leveling and stabilization. Wall Coatings
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4280 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 14% | ||
| 6% | ||
| 5% | ||
| 4% |
Filter reviews by service
Showing 26-50 of 280 reviews
Juanita C.
May 2019
I was experiencing some water buildup and leakage around my relatively new pump, which was just installed 3 years ago by Keystone Basements. I called the company with my concerns and once again, I was not disappointed. I was explained what the problem was and what needed to be done. The problem was thoroughly taken care of and with all the heavy rainfalls since the repair, I've had no more water build-up. And most importantly, there were no out of pocket expenses for me. I cannot say enough positive things about Keystone Basements. I highly recommend them and I will continue to use their services.
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so very much for the great review. We appreciate your business. Sincerely, Aaron Stull - President"
Eileen S.
May 2019
Renae was attentive to my desperate plea to solve the stink in my house. She is terrific!
Response from Keystone Basement Systems & Structural Repair Inc
"I am very grateful for the review and I thank you for your business. Sincerely, Aaron Stull, President"
Patrice L.
Apr 2019
We hired Keystone Basement Systems to install an internal French drain in our basement that ran along the perimeter of three walls (68 lineal feet total). The work included the French drain, installation of a sump pump system, and finishing work: replacing framing and insulation, rewiring, new dry wall with taping/finishing, painting, etc. Overall, we were very pleased with the quality and performance of Keystone’s work. Installation of the French drain was completed quickly, in a professional and timely manner; and their team of workers were dependable, professional, highly skilled, and hardworking. Their attention to detail, and not cutting corners, was specifically noted and appreciated. From start to finish, Keystone’s business practices were exemplary. It was a pleasure dealing with all of Keystone’s representatives who were involved in the job – including Keystone’s job inspector, estimator, designer, and lead carpenter. Keystone should take great pride in its employees and each one’s level of competence!
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you very much for this wonderful review. As the owner of Keystone, I am pleased to read that all of our team members impressed you from start to finish. Thank you for the review and thank you for your business. Aaron Stull, President"
Barbara R.
Jan 2019
A 40 foot section of our foundation wall was completely rebuilt in June of 2014, and recently a 10 foot section of that wall displayed signs of water intrusion. A representative from KBS came out in late October of 2018 to survey the problem, take pictures and come up with a solution to remedy the issue. On Jan. 4, 2019, the project manager, Josh English, came to discuss what steps were to be taken in the repairs and ask if this was satisfactory to us, which it was. Jan. 9-10, a crew came to initiate the remediation; throughout the work, the lead technician Josh, explained what was to be done and consulted us about placement of various physical aspects (electrical supply, sump pump, etc.), which was much appreciated. After the repairs were completed, Josh again went over the details of the work to ensure our satisfaction, which we were. The remediation included installation of an interior French drain and a sump pump on that section of wall, in addition to covering the concrete block with a non-organic material to prevent mold growth. There was no charge for the repair, as it was covered by the original warranty, but I must add that this was obviously a substantial financial investment by the company owner (labor, materials and travel time) to guarantee that the issue was permanently resolved. The only negative comment that I would make is that I initially had some difficulty making contact with someone to explain the problem that I was having, so that someone could come and evaluate it, as well as finding out when repairs were to be scheduled.
Response from Keystone Basement Systems & Structural Repair Inc
"I think this is a good example of reasonable people coming together to make a solution happen. I issue occurred and we followed through to fix it. I truly believe that it is not whether or not issues arise...as they always will in the real world. How you handle issues is what defines you as a good or bad company. Thank you for the review and thank you for your business. Aaron Stull, President"
Chris C.
Jan 2019
From working with Brian on the estimate through working with Tony and his crew on the 2 day project everything was great! Below are a few specific things that I think every customer will want to know as every job is different. + The pricing was good for the work that we needed done. + Tony and his crew finished early which was unexpected. + Even though the initial plan that was discussed needed to slightly be tweaked, the finished overall job was made sense and and was secure. + Tony and his crew answered my questions at the beginning of work and through out. + Most importantly, they were respectful of our property and maintained a clean job site.
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so much for this review of structural repair. I will personally thank the team for impressing you. Aaron Stull, President"
Gilbert H.
Oct 2018
I was very pleased and impressed with Keystone Basement Waterproofing especially Tony and his crew. Workers did an excellent job without any dirt or dust when they were done. I would definitely hire them again.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, I am so pleased that Tony and his crew impressed you. Tony and his guys are masterful at taking a job that is inherently messy and making it extremely clean. I will personally thank him. Sincerely, Aaron Stull - President"
Janet S.
Oct 2018
The process went very well. My husband and i were nervous because we have never had such a big job done in our home and we have lived there for 47 years. First the sales representative Josh visited us. He could not have been any more professional and knowledgable. He answered all our questiins and. concerns, even on a Sunday. Then he fit in our job quickly because we are going away for a week and we were afraid to leave our house since it was taking on rain water at the foundation. Then Josh sent us the best crew of technicians. Tony and Charlie’s team were awesome. They arrived on schedule. They were friendly, professional and knowledgeable. They were here about 9 hours and worked very hard with few breaks. They cleaned up when they were done and treated our house like it was their own. Bottom line is I could not be any happier with my decision to choose Keystone from Angie’s List. I would highly recommend their service. We have not yet tested the system with a big rain storm but I am not expecting to see any water in the basement again.
Response from Keystone Basement Systems & Structural Repair Inc
"I am so pleased to read this review. I love to read about my team going above and beyond. Josh going out on a Sunday and us helping you quickly are all things we try our best to do. Thank you for your business. Sincerely, Aaron Stull - President"
Ross B.
Sep 2018
I met with the company representive very professional. He was not pushy, didn`t try to up sale me. The company sent out a crew that was top notch. The crew leader name was Wesley. He and his two guy were punctual, neat, carried out everything the way I was explained it would be done by Aaron. Wesley and his guys got right to work got on the job and got it done. Wesley was able to explain the procedure and answer any question I had I a professional way. They were a trust worthy crew that I didn't have to worry about in my home. I would use keystone again if needed in the future. I would ask for Wesley and his crew if keystone is needed in the future, they were top notch. im very satisfied with their work.
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so much for the kind words. I also promise that I will pass on the kind words to Wesley and his guys. Thank you for your business. Aaron Stull, President"
George W.
Sep 2018
Austin & Brandon were professional and prompt in completing my 5 yr system check....I have been totally satisfied with Keystone, their contractors, workers and high level of skill the have in the waterproofing business....I highly recommend.
Response from Keystone Basement Systems & Structural Repair Inc
"I am so very pleased that both Auston and Brandon impressed you. I will certainly thank them personally for the job well done. Aaron Stull, President"
Eric P.
Sep 2018
The quality of the workmanship was good. I am very pleased with the final product. The crew acted professionally and did a thorough clean up. I am displeased with the lack of responsiveness of the company to my phone calls. I have in writing an estimated May start date, but the actual start date was in October. That is frustrating but can be managed with communication. When they did not return my calls throughout much of the summer, I began to think I was somehow overlooked and risked losing my deposit. After the job was completed, nobody walked me through the job and explained the decisions that were made along the way. There was a minor deviation from the contract which was handled respectfully, and I am grateful for that, but I had to inquire.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, As you know we started your project this week. We did quite a bit to get to this point. Considering this fact, I was hoping that you would consider revising your review. Respectfully, Aaron Stull - President"
Jason C.
Jul 2018
After noticing the formation and rapid growth of cracks in both the interior and exterior of the house, we hired Keystone out of a group of three contractors. Of the three, they proposed techniques that were less invasive to our house and property and, most importantly, arrested the shifting that were causing the cracks to grow. Two years after the work was complete, the cracks have not budged.
Response from Keystone Basement Systems & Structural Repair Inc
"THIS is exactly what I love to read. Foundation movement corrected and solved. Thank you for your business. Sincerely, Aaron Stull, President"
Beth G.
Jun 2018
Keystone Basement Systems are the BEST! Thank you Keystone Basement Systems for fixing my parents bowing basement walls. I was really concerned about their bowing walls and Keystone not only fixed the problem, they guarantee their work. From the moment my father and I met Chuck A. from Keystone, we were impressed with his confidence in being able to fix the basement walls and his thorough evaluation of the situation. I had 5 other companies come to give me bids and look at the walls, and we felt most comfortable with Chuck from Keystone. Not only did he give us a bid that was reasonable for the job, the bid he quoted was the total at the end of the job. Not only was Chuck very nice to work with, the guys who came to do the job were very good. Tony and Charles were prompt, polite, and hard working. They had a huge job of 12 steel beams and 5 Rhino Straps and were able to finish in 3 days. Tony and Charles are very neat and meticulous with their work. Chuck was also back to look at the progress of the job and to make sure we were happy with how the basement project was progressing. My parents and I are very pleased with the quality of the repair. I highly suggest Keystone Basement Systems for your bowing and cracked basement walls. Thank you again.
Response from Keystone Basement Systems & Structural Repair Inc
"I am so very pleased to read this great review. I will certainly pass on your kind words to Chuck. Thank you. Sincerely, Aaron Stull, President"
Janet P.
Jun 2018
Keystone Basement Systems was fabulous. I never write reviews. Our experience was so positive I felt compelled to share. "Seepage" into our gameroom was causing extra dampness, and when talking with other companies, I found myself feeling like nobody would "listen" to what our problem was. Keystone was PROFESSIONAL. They called when they said they would, they showed up exactly on time, they LISTENED, and most importantly, they corrected our problem at a very fair price and did an excellent job. NO MORE WATER. We are thrilled, and would recommend them over and over again. Thank you, Keystone, for being that company that does a great job, with integrity and professionalism!
Response from Keystone Basement Systems & Structural Repair Inc
"I was pleased to personally access your issue and have my team solve the problem. Thank you so very much for your business."
Heather H.
May 2018
We were very pleased with our experience. From our estimate and assessment with Brian to getting the job done. Everyone was very professional and punctual. We were even able to have our job done 6 days after our first meeting! The crew and foreman, Dave, were great! Worked efficiently and left the area cleaner than when they started. Competitive pricing on the work we had done. Highly recommend Keystone Basement Systems!
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so very much for this review. As the owner of Keystone, I truly love to read great reviews...especially when my team members do such a good job they are mentioned by name. Thank you. Sincerely, Aaron Stull, President"
Rick L.
Apr 2018
Excellent. Everyone from Brian who bid the job and the crew that did the work were very professional. Brian was very approachable and answered all of my questions and called me back readily after I texted him or left a voice mail. The Foreman of the crew called me the day before and told me when they would be there and if I had any questions and explained how the project was going to go. Brian met me earlier in the morning before I went to work the morning of the project and we reviewed the project again and he answered all of my questions. When I got home from work the project was complete and the basement was spotless clean, just as they promised. Very satisfied with their work and it was completed as agreed.
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so much for the kind review! Sincerely, Aaron Stull"
Phil A.
Mar 2018
Keystone's team is rare for Pittsburgh in that they come on time, and clean up well. Unfortunately I paid a lot of money and they didn't fix the problem. The company owner seems very knowledgable but the rest of the staff doesn't seem to get the notes. The first time they installed my posts in the wrong place, and put brackets on not-flush angles (see picture). After the owner came out and apologized a new team came back, but also didn't seem to really know what they were fixing besides moving some posts to the right place, the original problems were mostly still there and the owner threw up his hands and said that's all they can do. In the end, the problem I called them out for is not fixed and I have a bunch of new poles and lot less money.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, In any situation where a home is sinking, we can at worst stabilize and at best lift back into place. Not only did I come out personally to see this matter, but I had two different crew supervisors say the home could not be safely lifted back to its original position. Your home is approximately 100-years old and had a lot of movement. The area we reinforced was sinking. Now the area is secure. I agree it did not lift into the final position, but we did reinforce. Sincerely, Aaron Stull, President"
Brian G.
Oct 2017
I really couldn't be any more pleased with Keystone so I'll try and write a fair and honest review. My overall experience with them was fantastic. I had a home I inherited when my father passed away and we had been fixing it up over the past year. I knew there was an issue in the basement with water but I never thought it was a major issue until the realtor walked through. I contacted Keystone and Mike met me at the property on a Saturday afternoon. That's something I appreciated since the property is about an hour from where I live. I was running about 15 minutes late and Mike was actually there early so he had been waiting on me for probably 25 minutes. Most other contractors would have left and rightfully so. This isn't cheap work and if you go into a problem like this, I wouldn't recommend going with the cheapest option. I was in a bind because of how much money I had already spent on the property and Mike worked with me to get to a number I was comfortable with. We ended up agreeing on a price that day but I had a ton of work in front of me because I needed to completely gut the basement and demo a bathroom. Four days after I told Mike I was done with my part on the basement, there was a crew working at the property. Most of the time, I can't even get contractors out for an estimate that quickly. Dave F and his crew worked their behinds off. I still have no idea how they installed 100 ft of drains in 2 days but those guys have my respect for sure. There's no easy access to the basement so it's up and down 20 stairs each time. The place was spotless when they left and it was much cleaner than I had left it for them. I really appreciated the time they took to sweep everything out. They even helped me out by jack-hammering the 4x4 slab where the old shower was in the bathroom (even though I really wanted to rent a jackhammer and do it myself but my fiance was concerned I'd lose a toe). One of the best features in my opinion is the warranty. They guarantee you won't have water within 3 feet (i think it's 3 feet) from the walls in. They obviously can't control water coming up through the main drain of the house. The warranty is transferable so that's a great selling feature for me. And I love the app. Think about how many times you go down into an old unfinished basement. How long until you'd know if there was water down there? The app and notifications will tell you if the pump isn't working and how much it pumped out. There's also a backup in the event of lost power. My only criticism would be the fact that they do use subcontractors. I get it because it reduces costs and helps provide lower costs to customers. But I certainly don't have any issues about the work they did. Those guys worked 2 12-hour days to get it done. Thank you again Mike and Dave for everything.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, I can't tell you how proud I am to read this review. We obviously did our job and I will be sure to thank Mike and Dave and the rest of the team for impressing you. Thank you for your business and I appreciate the kind review. Sincerely, Aaron Stull President"
Gary P.
Oct 2017
Overall, we are very happy with the work. We had Rhino straps placed. They cleaned up after the work was done. Dan was excellent to work with throughout the entire process.
Response from Keystone Basement Systems & Structural Repair Inc
"I am so pleased to read that we impressed you. I will be sure to thank Dan for being so thorough. Sincerely, Aaron Stull President"
Janet H.
Oct 2017
Now good. On a Friday he set me up for install on that following Wed. He said I would receive a call me Mon or Tues. No call came so on Tuesday called sales rep and he said he forgot to put me on the schedule. I was upset so they finally did get the next day for me. I was told would be there at 8:30 didn't show up until 9:10. The workers were very nice and my basement is dry but the sump pump hasn't pumped water since it was installed a myth ago. I didn't need the system they sold me. Could've used something different and cheaper. Also had to fight to get the outside drain. To be extended be you my house like I was told. Sales rep very rude. Will never use them for anything again
Response from Keystone Basement Systems & Structural Repair Inc
"It is true that your job moved. We are one the few companies that give exact dates. Most contractors say things like "next week" or other nebulous phrases. We try not to do that and give exact dates. We are certainly not perfect all the time. In your case we were not able to make the date and for that I apologize. In light of this we gave the outside drain at no cost as you mentioned above. In our defense there was no "fight." As shown above we will admit when we do wrong. As stated herein, we will also defend against what we feel is mischaracterization. As far as the inspector being rude, all I can say is this...he stated he was always civil with you. Moreover, he has never had such a complaint levied against him such as this."
Roger J.
Oct 2017
Once again Keystone has come through for me. I had hired them last January and they did an excellent job so I hired them again for some additional work that I needed done. Different crew from the first time but the same outstanding results. On time, thorough, and proficient. Cleaned up after the job was finished so that you could hardly tell they had been there. Not the cheapest company out there but you get what you pay for and I would recommend them to anyone and I will hire them again if I need any additional work done. You can't go wrong with Keystone.
Response from Keystone Basement Systems & Structural Repair Inc
"[Member Name Removed], thank you for the kind words and the thoughtful review. We work hard to deliver a great product and satisfaction to our clients. "Great Service" is a combination of well-skilled and thoughtful employees and quality materials. Both of these are not possible unless the company pays a higher wage to attract and keep people who care and pays a bit more for the good products rather than the cheap ones that break down. This makes our price a bit higher than some. In the end we are not the cheapest company because we don't want to manufacture inferiority. When in need of a specialized service we believe people are better off when they seek the "best value" for their money rather than "the cheapest." What good is the cheapest? Do we buy the cheapest car for our loved ones? Usually not, because we don't want them to be stranded on a dark road one night. Do we look for the cheapest doctor to help when we are in trouble? No, in fact we look for the best doctor and the cost is secondary. Now I completely admit the above analogies are not completely congruent, but they are not that far off either. For many people their home is their biggest asset and the equity in that home comprises of more than 50% of their wealth. When you consider the fact that foundation damage is only behind fire and flood damage, in terms of negative impact to the fair market value of your home, you begin to understand the essential need for quality foundation repairs. In 2013 we tracked how many of our installations where repairing past attempts to remedy a foundation issue. We also tracked how many situations the homeowner experienced catastrophic loss, which occurs when the repair costs exceed 50% or more of the value of the house. 32% of our installations were in situations where a prior attempt failed. Thus a "cheaper" or "incorrect" system was selected and the owner had to pay for the work twice and at much greater costs. 4% of the appointments we visited the repair cost exceeded 50% the value of the home and thus was not viable. In both examples the selection of a cheaper or incorrect solution cost the homeowner much more money in the long term. This is why we are bit more money. Thank you so very much for your business. Sincerely, Aaron Stull, President"
Jacob R.
Aug 2017
I had Keystone install roughly 100 feet of French drain and a sump pump in my basement. Brian McWhirter was extremely helpful in answering all of my questions and concerns during my initial consultation/inspection. Jay's crew was friendly, timely, and extremely efficient in completing the job in under 2 days. And they took extreme care in keeping and leaving my house clean of dust and debris. The installed system has worked effectively in keeping water out of my basement thus far through some pretty heavy summer storms. I would definitely recommend Keystone for your waterproofing needs.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, Thank you so much for the review and placing the pictures. We appreciate your business. Sincerely, Aaron Stull, President"
Martha D.
Aug 2017
So honest and wonderful. Went over my home with a fine tooth comb.
Response from Keystone Basement Systems & Structural Repair Inc
"Thank you so much for the kind review. I especially like that you commented on our inspection process. We feel that is the foundation of everything we do. Sincerely, Aaron Stull, President"
Greg W.
Aug 2017
The estimate was thorough and detailed, and we were able to go into the work having a very clear picture of the results. The team was very detail-oriented and efficient. They finished ahead of schedule and the work was done very well.
Response from Keystone Basement Systems & Structural Repair Inc
"It was a pleasure to assist you with your needed work. Sincerely, Aaron Stull, President"
Andrew B.
Aug 2017
As a Realtor, I've met with and connected clients to Keystone Basement Systems on several occasions; their technicians were always great to deal with, honest and responsive. Our family recently purchased a home in desperate need of several internal french drain systems and sump pumps. This summer has been extremely rainy and we found ourselves squeegying water on a regular basis. One quick call to Keystone and within two weeks, we had three drains installed, a pump and a completed, dry basement ready for us to use and enjoy. Brian M. was our consultant and he was an absolute pleasure to deal with and extremely personable and proactive in getting his crew scheduled. Tony and his team of professional laborers were polite, clean and efficient when at our home. Barely any dust from the jackhammer and everything cleaned up prior to the job being completed. SUCH a huge relief knowing the basement is dry, our articles are protected and the value of our home secured and even increased because of the assurance their system and warranty provides. Thank you!
Response from Keystone Basement Systems & Structural Repair Inc
"I am pleased that my team was able to impress you. As a realtor you deal with many more contractors than the average person. Thank you for your business and your review. I will pass on my thanks to my team. Sincerely, Aaron Stull, President"
Betty H.
Jun 2017
.
Response from Keystone Basement Systems & Structural Repair Inc
"Member, Thank you so much for the review of our work. Yours was a big job, but I am so pleased that we were able to fix your issue and do it in a professional manner. Sincerely, Aaron Stull, President"
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FAQ
Keystone Basement Systems & Structural Repair Inc is currently rated 4.4 overall out of 5.
Keystone Basement Systems & Structural Repair Inc accepts the following forms of payment: CreditCard
Yes, Keystone Basement Systems & Structural Repair Inc offers free project estimates.
No, Keystone Basement Systems & Structural Repair Inc does not offer eco-friendly accreditations.
No, Keystone Basement Systems & Structural Repair Inc does not offer a senior discount.
Yes, Keystone Basement Systems & Structural Repair Inc offers emergency services.
No, Keystone Basement Systems & Structural Repair Inc does not offer warranties.