SCRUB-A-DUB DOLLS MAID & CLEAN

"Dear Venetia resident (May 1, 2012), I couldn't agree with you more--your experience sounded like a nightmare. But mam, the company you speak of wasn't Scrub-a-dub dolls. Unfortunately, we don't know who you are and our client cards, records and schedules show no one was serviced at your address by our company. Let me also clear up some misleading statements. We always make sure there is a "same" lead team person(s) in your home for efficiency. We do not change our procedure unless it is requested by the homeowner. We clean all bathroom, kitchen and powder room floors on hands and knees always. We do not use floor steamers which really beat up the floor and sometimes loosen the glue and may even damage cabinets. And we most certainly don't "argue" at a job site. Mam, please go to our website ([removed website]) and you will immediately see for yourself that you have the wrong company. Oh, and "Thank you" Angie for your wonderful service to the public and the fair opportunity to clear up this distasteful situation."

"Scrub-a-dub dolls has been in business for over 26 years. We do over 200 homes monthly and have never had such misinformation directed to our company as we witnessed recently on the ever wonderful Angie's List. We can't say enough about the praise we extend to the list and all of it's many aspects. One of the very fair and professional aspects of the List is the ability to allow for a response to it's readers. As owner of Scrub-a-dub dolls, I would like to take the opportunity to respond to a situation at this time. When we have a client request service we ask exactly what rooms they would like done and we only quote the number of manpower hours required to do those rooms properly and up to company standards. We do not charge by the room but by the time it will take to complete the client's requests. In some rare unfortunate instances, clients will tell us that for financial reasons they can only afford for example 4 manpower hours when their home clearly requires 6 or more manpower hours to complete. When this scenario happens, we can either do a priority list based on the selective rooms they choose, or if a client insists, we are placed in a position where we need to rush through all the rooms trying to please the client who refuses to pay for the additional time needed. Most clients are very appreciative of our efforts and some clients sadly have a history of asking for "freebies" which is very unfair to the company and the poor loyal staff trying to accommodate that client. In addition, a client who shorts us on time and only schedules cleaning once every other month then leaves us with a home that has been severely neglected for two months, is very unfair to accuse any company of wasting their time and money. Accusations are sadly misguided and kudos to Angie's List for the time and respect they granted me and my staff who had their work ethics and integrity tarnished. And... you have to wonder why a client who claims your service is so abominable, would have you back for several years to clean? Respectfully Submitted, Sandra L.White, Owner P. S. And a big "thank you" to the gracious clients who gave us excellent ratings on Angie's List. Those types of people who take the time to acknowledge our efforts and say something complimentary are greatly appreciated. Their character, value system and integrity should be recognized and commented. Again --a big THANK YOU !"