Total Image

unknown

unknown

Stopped in to get an estimate on car radio problem. First rep discussed problem with us in depth and looked at car. Consulted second rep. Subsequent recommendation was to try an antenna booster as a significantly cheaper solution to replacing radio. Both reps were clearly knowledgeable. We plan on returning to have the booster device installed.

Took the vehicle (2007 Honda Accord) in for an estimate. Was told that if they provided all the equipment it would be installed at one rate, and if we provided it it would be installed at a higher rate. As we already had most of the equipment we went with the latter. On a subsequent date I took the car back to check that I had everything they needed, and at that point made an appointment to have the work done. Took the car in at 9am and everything was done by 6.30 pm.

Very impressed with the quality of the workmanship. I've installed this equipment in a previous car and I would never, ever, do that again. They even installed a kill switch for the subwoofers without me asking and this is excellent.

The estimate was for around $800 and it actually cost me $790+.

Contacted Total Image to see if they were willing to install with my existing components. They were, and I was scheduled promptly. The job was completed within an hour and I'm very pleased with the results.

I have used Total Image in the past for my car and liked that they want things to be right, so when I decided to use them to replace wifes system. I took my stuff over to Total Image to have them review the equipment and they gave me a quote. The job went longer than expected and the price was over the expectation by a 150-200 dollars. I have had many VW’s and replaced systems myself and know things can come up, so I was not surprised. Scott sat with me and explained every thing in detail, especially with the additional costs, which I thought was professional. We had some things that they did not catch when the car left, I took the car back, they fixed them, and I was happy with how they handled the imperfection. I also did not like the speakers I chose, so they replaced them free of charge, so they were nice enough to replace my speakers for free because of the issues. Scott was upset that there were any issues and cared about things not being right with my car. I thought he was extremely professional and helpful. The system sounds awesome and everything is tight and clean in the car. I would advise anyone to make a list of exactly what you need done and your expectations (they saved my stock system and I was able to sell it and make some money) and go over it with them prior to your install. They went over the list with me when we were done to ensure that everything was completely covered. I would also say to put your costs at 120% of the estimate, because things do come up with a major install. Overall they were professional and did a great job with the install. I was also happy that Scott cared enough to make me happy at the end of the day. I am going to get my car done in the future and will use them.

The salesperson was very informative by offering me a variety of packages and explaining the different options available. The Pittsburgh Steelers players shop at this store, as they have a number of pictures displayed. They truly focus on providing special attention to vehicles for entertainment, upholstery and new gadgets. I am planning to have them install fog lights to my vehicle. I was extremely satisfied with their salesperson and installers. The cost is based on the product and installation expense.