Advanced Deck Cleaning & Restoration Systems

"The customer is right. I did not call him for several weeks after the contract was signed as there was nothing else to discuss until the project was to be started, which was not until July-August. I informed the customer during our meeting that a July start date was possible, but not likely, as do the amount of bad weather we had up to that point, which has delayed my other projects scheduled before his. I told him if the weather improved and I could squeeze him in while I was in the area on another project I would, if not it would most likely be in August. I try to set clear expectations, time tables and as to what to expect from us as a company with my clients. I remind them that when I am not being a contractor, I am just like them when it comes to having to hire a contractor and understand the pitfalls that can be associated with it. We try not to be the stereotype but instead just the opposite. Communication is always key. I inform my clients that due to the volume of decks we do, the constant changing weather conditions, crew availability verses what the restoration phase your project is in, I may call at the last minute to let you know we can work on your project. Timing is everything and our window of opportunity to perform this type of work is limited. If I have a crew that is done with a job and there is still time left in that work day, I will try to get started on another project ASAP. My job is to balance out the restoration process taking into consideration all the associated variables to minimize your inconvenience. This is also why I inform my clients that they do not have to be present when we perform the work and if we have to move furniture etc because of the short notice, we will at no charge! We try to be autonomous and NOT interfere with our clients lives as much as possible. We feel you hired us for a reason and that is to take care of the job the way we agreed, so you can go about your life without having to worry about this. In reinforcing the customer's railing the reinforcement is now more pleasing to the eye than it was and is functional. We installed mitered braces to hide the gaps and shims left by the original builder while reinforcing the railing and support structure. Subsequently, there were a few new gaps caused by the original material being so far out of alignment and level the mitered braces did not all lay flush. I used galvanized coated spiral nails to attach the mitered braces as they have higher shear strength than do screws. Using nails in the customer's railing increased the safety of the railing whenever force is applied to it. Nailing is also more time consuming as all the nail holes are predrilled as not to split the wood. We did not replace any post caps as they were all restorable. By us restoring them versus replacing them, the customer saved an additional expense, as post cap replacement was not part of the agreement. I try to set the benchmark high when it comes to the operations of my company. Professionalism and quality are very important to me. Being in business for over 20 years has taught me a lot and I realize no one is perfect, everyone’s expectations and understanding of a project may vary and there are always 2 sides to a story. Thank you for your time in reviewing this and in advance to your consideration in calling upon us for service. Bob Palermo"

"I am glad the member was pleased with the job. We aim to satisfy our clients. I see that she was only unhappy with the fact that we did not leave the extra boards for her. It is spelled out in our contract that all unused material is the property of ADCRS as we always send more material than is needed to account for color variances, miscuts etc. I buy all our materials in bulk. I send them to a jobsite the same way so we have more than enough material to finish the job and do not have to stop the job because we are short a piece. If a customer wants a piece or two just to have for referance we always provide them with one just as we do with deck stains / sealers."