ALL AMERICAN MOVING
About us
Our business was established in 1990, located in San Antonio, Texas. We pride ourselves in providing customers with high-quality moving and professional service. Providing good service means taking the time to listen. We will work with you every step of the way to make sure you receive the services you need. Our business is customer-oriented, and we maintain strict confidentiality with your information. ADDITIONAL CONTACT PHILLIP MORENO. LICENSE US DOT #: 1613248, MC # 596420 & TX DOT#: 006240014C. WILL DELIVER TO ENTIRE AREA.
Business highlights
Emergency services offered
35 years of experience
Services we offer
CORPORATE MOVING, FULL SERVICE LOCAL AND NATIONWIDE MOVING & SELL ALL PACKING SUPPLIES & MATERIALS., LOADING RENTAL TRUCKS, PACKING, UNLOADING RENTAL TRUCKS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.532 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 6% |
Showing 1-25 of 32 reviews
Lori C.
Feb 2017
THIS REVIEW IS FOR ALL AMERICAN VAN LINES IN FARMINGDALE, NY. Started off well. I got a reasonable quote and the pick up at my NY home was fine. The staff of 4-5 guys wrapped and packed my furniture (we packed our own boxes), although the way they slid boxes down stairways was a little surprising and rough. When my items were weighed, I was told the weight was double their estimate and despite having a price cap, my price went way up. I noticed the weight estimate did not include an entire king sized bedroom set as I asked for a quote with and without the set (thinking if it cost too much to move it, I'd sell it in NY). The quote with the set was reasonable and I booked the move to include the set. But the weight of the set was never added and I was told the estimator "just threw a number out there" at the time of the estimate. I admittedly added 15 more boxes than the estimate and knew the price would go up, but there's no way 15 boxes doubled the weight. Also, my piece count was higher than estimated because on the estimate, a full bed was considered one piece, but on the inventory sheet, a full bed became 5 pieces (mattress, boxspring, headboard, footboard and frame). 3 beds went from 3 pieces to 15. Delivery was made 16 days after pick up on 30 minutes' notice, despite being told I'd have 24 hours' notice of delivery. The delivery staff of 2 roughly unloaded boxes from the truck (many glasses I packed were broken). I wonder how many times my boxes were thrown around from truck to truck because some of them were visibly out of shape. Also, the staff forced the king bedroom set through doorways (once causing a very loud snapping sound), breaking and cracking the marble top on 2 pieces and causing scratches on all the other pieces. I showed the crew the broken marble and was told "file a claim." The delivery staff also improperly re-assembled 2 full sized bed frames which I had to take apart and re-assemble after they left, and failed to mention that 2 of the 4 king bed supports were lost in transit, and instead assembled the king bed with only 2 supports which were improperly screwed into the frame. The paperwork was missing and I had to sign off on delivery without having the opportunity to check the inventory. I recently submitted a claim but am still waiting for a response.
John D.
Jul 2012
I received the response from All American Movers. They tried to help. Next time, my wife or receiving agent will take their own photos.
Response from ALL AMERICAN MOVING
"I would like to say that it is regrettable that you suffered all the damages you did on your move by improper loading techniques by the company you hired in Colorado. However, the phone with the pictures did not belong to me or my company. I made every effort to acquire the pictures but to no avail as the phone was lost by my nephew who owned the phone. That being said, giving my company all B's and one D for professionalism is hardly justification for giving me an all around D score as you were happy on how we handled your unload and you repeadedly expressed this to me and my crew. Finding a good mover is increasingly hard to find since most are staffed with laborers and lumpers with little or no experience. I am proud of the quality of work that we provide for customers, and giving us an overal D is not representative of the work and professionalism that we showed you. You unfairly based this OVERALL D simply for the reason that I was unable to acquire the pictures you needed for you claim against the OTHER MOVER. I want to take the time to stress to other would be customers that you get what you pay for in the moving business. You tried to cut corners by using ABF to transfer your goods and then hire movers just to load and then movers to unlaod. Though this would seem cost effective as the price is much cheaper, when damages result assigning liability is going to be difficult since three different companies are involved. Often times any cost savings from using a third party shipper translates into no savings at all."
Eva M.
Jul 2012
The movers arrived on time, loaded items from our home and two storage units with no problems. I was surprised how fast they worked to get everything done...they knew how to efficiently load the items onto the truck. The guys were all very polite. I hope we never have to move again, but if we do, I'll call Phillip and the guys.
Kristin H.
Apr 2012
The mover I originally scheduled cancelled on me 30 min after they were suppose to arrive. I called around and All American Moving company was referred by another mover that was booked. This crew was awesome! They worked quickly and efficiently...they were also friendly and as a single woman I felt very comfortable with the crew.
Sharon S.
Mar 2012
We packed everything ourselves. When I first called them to get their services, they did not explain that all things had to in covered boxes and containers. When they got there, some things were not in boxes. Many things that were going to go into storage ended up staying at the house and we had to find someone to move them later. I had a sleeper sofa and they did not tell me there was an additional charge to move that to the second floor. We did not have time to go and get more boxes and to repack. I thought they would be able to move the heavy things that I could not take in my van. They left behind an antique chair, a cabinet--large items that I can't move myself. When they took things to the storage place, they had three men, but only two were doing any work. My husband is not healthy, but when we got to the apartment and it had taken so long that they were getting my husband to get things up and down the stairs instead of them doing all of the work. They told my husband to hurry up or else he would have to run to the bank and get more cash. We were told that we had to pay in cash. They told my husband that my husband and I were carrying junk. This was really unprofessional service. I ended getting another elderly couple to help us to get the rest of our belongings from our old house. The movers left an entire room of things. This was our first move in thirty-seven years.
Response from ALL AMERICAN MOVING
"We are sorry that you were unhappy with the service you received Member, However, you presented us with a budgetary constraint of $400. Despite that, we moved everything you requested, and left what you instructed to leave behind. We were not to do any packing so naturally we are not going to show up with packing supplies. I can certainly understand that you haven't moved in 30 years and lots of stuff accumulates in that time but I think the problem was that the majority of packing was not done prior to our arrival and packing was not part of the agreement. Unfortunately, things have to be packed up in order for them to be moved. By any standards, it is unreasonable to assume that we would show up with supplies, pack your entire house, and move the entire contents of your home to two locations with a budgetary constraint of $400.00. We accomodated you by adding the extra stop with out charging you. When keeping the time with in that budget constraint, we have to consider the time it takes to unload and drive time between locations. In addition, with regard to the sofa sleeper, every moving company in this city charges extra for this item due to its weight and the liability involved with moving them. Furthermore, you had a stair level which makes it even harder to move the sofa. A normal charge for this is $150.00. You were only charged $25.00 in an effort to further accomodate you. Finally this charge is disclosed on your contract that you signed before we do any work so that you can elect not to move it should you decide. I can't see how much more we could have done for you. Our crew was polite, fast (super fast due to your time constraint i.e budget), and accomodating, in addition to careful, uniformed, and we performed your move without any damages to your furniture or your house. Its regretable that you chose to leave this important information out of your negative evaluation of our company. When its time to move again, I can only suggest that you be more prepared and forthcoming with your mover for their sake and yours."
Jenene B.
Dec 2011
They did a good job of loading the truck but there was a bit of confusion about packing the house. The guys came prepared not to pack in the house; they just came prepared to pick up boxes and move them. I don't know if there was miscommunication because the day that I spoke to the owner he said they would be there with boxes, packing material and material to wrap things up. When the guys got there they said they were not doing that so I told them that was part of the agreement. So I called the company back and the owner showed up himself and wrapped some things but basically we wrapped everything in the house. They were pleasant guys and got done in one day. I will not use them again in the future.
Response from ALL AMERICAN MOVING
"We are sorry for the miscommunication member. I think the problem lies in the terminology used when we set up the move. Packing and wrapping up furniture items are two distinctly different services. When I said we would wrap everything up I was referring to wrapping up furniture with moving pads so that things dont get damaged during shipping. When you asked if we could wrap everything up, I assumed that was what you were referring to. You didnt ask for packing services so we were not prepared to offer that service. Unfortunately we need advance notice to order packing supplies for a move, so on moving day we were not expecting to provide that service. I tried to gather what little supplies we had on hand and therefore go to your home and pack up what we could. I apologize for any inconvenience the miscommunication may have caused."
John D.
Dec 2011
fferedI interviewed several companies and chose All American Moving (AMM) because of their price and rating on Angie's List. In the early stages everything went well, Phillip Moreno was very pleasant and easy to work with. The problems started when he underestimate the volume of our household goods (HHG's). He did not order large enough trucks resulting in some items being left behind. He identified the items left behind based on my priority and offered a nominal price to compensate our loss, which I accepted. What he didn't reveal was some critical items were left behind that he did not identify. Most notably the head chair to an expensive dining room suit.
We did not discover the chair was missing until all items were unloaded. Due to the poor planning for trucks our HHG's were jammed into every crevice available resulting in extensive damage to several items. When I complained Mr. Moreno said he was imposing a 10% penalty for excessive entry level into the house. In AAM's contract they note such a penalty but they do not define what constitutes an excessive level and it states that such penalties but be agreed to by both parties prior to work being performed. Mr. Moreno did not discuss a penalty until the work was almost completed.
When we discovered that some items, including the chair, were missing and complained about the broken items he said he said he would not ship them until the 10% penalty was paid. I filed a complaint with the DOT, but got little results because they said they were overwhelmed with complaints. As a result I sued AAM in the District Court of Etowah County, AL and won every count of my case. AMM was to pay a $1,500 penalty to me and return the dining room chair. They returned the dining room chair, but sent it COD and have not paid any of the penalty payments. I will have to pursue further legal action to recover the court ordered settlement.
A further complication was Mr. Moreno underestimated the heat and humidity in Alabama in July with the result being he only sent three workers to unload who were not physically fit. The unloading process took twice the time forecasted by Mr.Moreno and was only complete with the help of my family members. The workers for AMM were cordial and wanted to be helpful, but showed disgust with the poor planning of Mr. Moreno.
I would urge any potential clients of AMM to be cautious during negotiations and require Mr. Moreno to define the criteria for any potential penalty charges before the work is performed.
We did not discover the chair was missing until all items were unloaded. Due to the poor planning for trucks our HHG's were jammed into every crevice available resulting in extensive damage to several items. When I complained Mr. Moreno said he was imposing a 10% penalty for excessive entry level into the house. In AAM's contract they note such a penalty but they do not define what constitutes an excessive level and it states that such penalties but be agreed to by both parties prior to work being performed. Mr. Moreno did not discuss a penalty until the work was almost completed.
When we discovered that some items, including the chair, were missing and complained about the broken items he said he said he would not ship them until the 10% penalty was paid. I filed a complaint with the DOT, but got little results because they said they were overwhelmed with complaints. As a result I sued AAM in the District Court of Etowah County, AL and won every count of my case. AMM was to pay a $1,500 penalty to me and return the dining room chair. They returned the dining room chair, but sent it COD and have not paid any of the penalty payments. I will have to pursue further legal action to recover the court ordered settlement.
A further complication was Mr. Moreno underestimated the heat and humidity in Alabama in July with the result being he only sent three workers to unload who were not physically fit. The unloading process took twice the time forecasted by Mr.Moreno and was only complete with the help of my family members. The workers for AMM were cordial and wanted to be helpful, but showed disgust with the poor planning of Mr. Moreno.
I would urge any potential clients of AMM to be cautious during negotiations and require Mr. Moreno to define the criteria for any potential penalty charges before the work is performed.
Daniel S.
Sep 2011
Their responsiveness and availability was excellent (as I had to reschedule fairly last-minute). The crew was punctual and moved in a timely fashion. Unfortunately, my lampshade was broken in the moving process (fell off dolly). Their reimbursement method (priced per pound) seemed suspicious as the lampshade was mica (lightweight) but worth >100 dollars. The manager instead waived the "fee" for my large LCD TV, which I guess was fine (though I was ensured previously via initial phone quote that there was only a fee for plasma TVs). With that exception, everything else went well. Only minor scuffing to be expected during a move. The overall price made me happy in the end.
Stephen R.
Aug 2011
They were actually pretty good. They were as fast as we expected them to be. They made no damage. We had no issues with them. They were all friendly. If need, we would use them again in the future too.
Jamshed A.
Aug 2011
This was my first time using Angie's list and I was apprenhesive after reading some independent reports. First, Mr. Moreno responded promptly to my inquiries. The moving team of three people arrived at 10:20 AM when I was promised they will be there between 9-10 AM. Second, they told me that they will start billing from 10:15 AM and that was fine with me. The move went smoothly as I did not have too much stuff to move. Halfway throuh unloading at 12:15 PM the head mover demanded that I make the complete payment. The movers pointed out that they deserved a tip. Now his clock started at 10:00 AM instead of the 10:15 AM I was told at the start of the job. I pointed out that Mr. Moreno had told me that they prided by the fact that there clock did not start until they arrived at the job unlike other movers. Also, the end time was arbitarily chosen at 1:00 PM eevn though they eventualy finished earlier.Again, when I pointed out that even by their own estimate they had overcharged me by half an hour, they first tried to argue that I was wrong and then blamed everything under the sun for their oversight including the sun and the calculator.Needless to say I felt was overcharged by almost an hour. I will be very careful using All American Moving again. I should have called Mr. moreno to complain but I figured he will also come up with some excuse like his crew.
Response from ALL AMERICAN MOVING
"Hello member, I apologize that your move didn't go as you would have liked and had it been brought to my attention I could have resolved any issues. Your contract indicates that we started the clock 10:15 am arrival time. We prorate in half hour increments to the next half hour so this would explain you being billed to 1:15pm instead of 1pm. I apologize if you felt we were trying to collect prematurely, however, it is company policy prescribed by federal and state law, that movers collect prior to job completion at the final destination. This information is in bold print on your contract. This is done, or should be, by all movers licensed in the state of Texas. It is not something that was done arbitrarily toward you. My men should never ask for a tip unless a customer asks them if they should be tipped. It's against our company policy to ask for a tip. Our movers do appreciate a tip for a job well done but it is always up to the customer to initiate a tip. If you have any other concerns please feel free to contact at (210) 889-0707."
Elisa L.
Jul 2011
I can't imagine anything they could improve on. They were very professional, really nice, friendly, and helpful. I had no problems at all. They made sure that they treated my furniture right. Everything was fine. None of my property was damaged. Everything was taken care of. The price was reasonable. I think it was good.
Kathleen F.
Jul 2011
They were on-time, courteous, helpful, kind, careful and went out of their way to help my folks. They came in under the estimate
Desiree M.
Jul 2011
A very good job and we were extremely happy with our choice of moving companies.
Joe O.
May 2011
They showed up at 9AM packed all the goods until 3 PM. The left the area the following morning at 6 AM and arrived at our destination at 12 PM as forecasted. Unpacked and assembled goods. Left at 4 PM.
Michael H.
Apr 2011
Excellent!
Mike R.
Feb 2011
The packing process started later than agreed but their crew made up for some lost time - the move was a 3 bedroom home in San Antonio to an established residence in Huntington Beach. Phil provided a crew of 6 family members - no temps - and made the move a dedicated move - with their crew at the delivery point for unpacking - all the services were professional and I would give them high marks all around. - nothing broken and no lost items -
Douglas B.
Feb 2011
Unfortunately when we called to schedule a moving date some one was not avaliable to come to the house so they under estimated the amount of items needed to be moved. However David, Daniel, and Rudy worked tirelessly to complete the move. They did not cut corners or get sloppy like other movers. I highly recommend All American Movers and would use them again when we need to move.
Diane M.
Jan 2011
The overall experience was very good.
Minh D.
Jan 2011
The movers took exellent care moving into my newly remodelled home.
Jo B.
Dec 2010
This family business is very professional and very good at giving personal service. Each of the men who worked on this move was polite and pleasant, as well as efficient and very hard-working. The estimate that Phillip gave me became binding once I accepted the offer and gave a deposit of 1/2 the total amount. There was never a request for any additional amount at any time. We have accumulated a LOT of stuff over the years, and they packed everything they are legally allowed to transport in one day, loaded the next and delivered the third day, just as I requested. They gave me a courtesy call each day to confirm their arrival time and stayed on the job until the work was complete. I don't want to move again for a very long time, but if I do have to move again, I hope Phillip and his family of movers are still available. I feel very fortunate to have found them through Angie's List. I recommend these men to anyone planning a move, but I particularly want to say that I would recommend them to any of my women friends or people with children. I was totally comfortable with each of the men working in my home. There was never any swearing or suggestive remarks made that would make me uncomfortable to recommend them to anyone of any age.
Ellen B.
Nov 2010
Phil came out and gave us an estimate in May and was able to provide the storage we needed. Movers came on moving day on time and spent all day moving and packing the trucks (we needed 2). When the time came to move into our new home, Phil and his crew arrived on time and again spent all day moving our goods into our new home. This is a family-run business and, although I had reservations at the beginning, they came through and on both moves did a great job.
Molly N.
Sep 2010
I called on a Friday morning and asked if they would be able to move a desk for me. It was not a complicated move but it is extremely heavy and difficult to maneuver. David said he could fit me in that afternoon. They were at my house on time and did a fast and great job.
Benjamin K.
Aug 2010
Excellent service. They moved very heavy / large furniture up tight stairwells and around paintings, drop-down light fixtures, etc. with noi damage to the furniture or my new home.
AVEN F.
Jul 2010
I called to get a quote from a couple of places to compare, and they had the lowest price per mover. I called again and found that the price was slightly higher than the original quote, but still lower than the next lowest option in town. They sent 3 guys who were all great, and although the main guy, Phil, seemed to have forgotten to pass along that I needed boxes and packing materials to the guys, they scrounged up some good stuff at the last minute, helped me pack a few things, and loaded and unloaded everything, all within 3 hours, start to finish. The guys were very polite, helpful, and displayed good common sense and were clearly very experienced, because not a thing was broken or damaged. Overall, it was a great experience, and I'd hire them again anytime.
Jenny H.
Mar 2010
The team (David, Daniel and Steve) called 30 minutes before their schedule time to start the move, as promised. They let us know they were on their way. Once they arrived, they did a quick run through of the items in the house that needed to be moved. David reviewed the contract and made sure we understood how we were going to be charged. They were professional and careful in handling our belongings. They ensured our things were well organized, and well strapped, in the truck. They unassembled certain items, per our request, and re-assembled them at the new location. They worked diligently, without break, for 7 hours!
Licensing
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FAQ
ALL AMERICAN MOVING is currently rated 4.5 overall out of 5.
ALL AMERICAN MOVING accepts the following forms of payment: CreditCard
No, ALL AMERICAN MOVING does not offer free project estimates.
No, ALL AMERICAN MOVING does not offer eco-friendly accreditations.
No, ALL AMERICAN MOVING does not offer a senior discount.
Yes, ALL AMERICAN MOVING offers emergency services.
No, ALL AMERICAN MOVING does not offer warranties.